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Reservation Agent The Luxury Collectiontipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N The Luxury Collection è Una Sfavillante Collezione Di Hotel E Resort Autentici Dislocati In Tutto Il Mondo Che Sono Un'espressione Unica Della Località In Cui Sorgono. I Team Dei Nostri Hotel Offrono Esperienze Uniche E Gratificanti Nelle Destinazioni Più Ambite Al Mondo. La Nostra Mission è Guidare I Nostri Ospiti, Esperti Viaggiatori Che Affrontano Viaggi Di Trasformazione Che Li Toccano Nel Profondo, Arricchire Le Loro Vite E Creare Ricordi Duraturi. Se Vi Appassiona La Narrazione Evocativa E Desiderate Offrire Un Servizio Genuino, Premuroso E Personalizzato, Vi Invitiamo Ad Accompagnarci In Questo Viaggio E Ad Esplorare Le Opportunità Di Lavoro Di The Luxury Collection. Reservation Agent Marriott Hotels Costa Smeralda Position Summary Process All Reservation Requests, Changes, And Cancellations Received By Phone, Fax, Mail And Ips. Identify Guest Reservation Needs And Determine Appropriate Room Type. Verify Availability Of Room Type And Rate. Explain Guarantee, Special Rate, And Cancellation Policies To Callers. Accommodate And Document Special Requests. Answer Questions About Property Facilities/services And Room Accommodations. Follow Sales Techniques To Maximize Revenue. Input And Access Data In Reservation System. Indicate Special Room Reservation Types (e.g., Complimentary Rooms, Employee Discounts, Travel Agent Inspection Rates, And Wholesale Reservations) By Inputting The Correct Code And Rate Into The Reservation System. Follow Proper Escalation Procedures When Addressing Guest Concerns.   Critical Tasks Policies And Procedures Protect The Privacy And Security Of Guests And Co-workers. Maintain Confidentiality Of Proprietary Materials And Information. Follow Company And Department Policies And Procedures. Perform Other Reasonable Job Duties As Requested By Supervisors. Guest Relations Actively Listen And Respond Positively To Guest Questions, Concerns, And Requests Using Brand Or Property Specific Process To Resolve Issues, Delight, And Build Trust. Address Guests' Service Needs In A Professional, Positive, And Timely Manner. Anticipate Guests' Service Needs, Including Asking Questions Of Guests To Better Understand Their Needs And Watching/listening To Guest Preferences And Acting On Them Whenever Possible. Welcome And Acknowledge Each And Every Guest With A Smile, Eye Contact, And A Friendly Verbal Greeting, Using The Guest's Name When Possible. Thank Guests With Genuine Appreciation And Provide A Fond Farewell. Engage Guests In Conversation Regarding Their Stay, Property Services, And Area Attractions/offerings. Communication Speak To Guests And Co-workers Using Clear, Appropriate And Professional Language. Answer Telephones Using Appropriate Etiquette Including Answering The Phone Within 3 Rings, Answering With A Smile In One's Voice, Using The Callers' Name, Transferring Calls To Appropriate Person/department, Requesting Permission Before Placing The Caller On Hold, Taking And Relaying Messages, And Allowing The Caller To End The Call. Talk With And Listen To Other Employees To Effectively Exchange Information. Working With Others Support All Co-workers And Treat Them With Dignity And Respect. Handle Sensitive Issues With Employees And/or Guests With Tact, Respect, Diplomacy, And Confidentiality. Quality Assurance/quality Improvement Comply With Quality Assurance Expectations And Standards. Reservation Services And Processing Process All Reservation Requests, Amendments, And Cancellations Received By Email, Phone And Ips System. Follow The Appropriate Call Handling Guideline. Speak With Others Using Clear And Professional Language. Identify Guest Reservation Needs And Determine Appropriate Room Type Ensuring Guest Satisfaction And Revenue Optimization. Verify Availability Of Room Types And Rates. Describe Room Accommodations And Benefit Feature Sale Amenities To Guests. Be Fully Knowledgeable With All Market Segments, Rate Plans, Special Rates And Packages. Explain Guarantee, Deposit And Cancellation Policies. Record With The Appropriate Turn Away Reason Each Call That Doesn’t Materialize. Accommodate And Document Special Requests. Send Confirmation Letter To The Guest To Ensure The Receipt Of The All The Reservation Details Along With The Relevant Terms And Conditions. Process Deposit Reservation Payment Transaction. Follow Up On Deposit And Payments Deadlines. Follow Up On Tentative Bookings According To Deadline Option Dates. Answer Questions About Property Facilities/services And Room Accommodations. Follow Sales Techniques To Maximize Revenue. Perform Cross Selling And Up Selling Techniques Across The Costa Smeralda Complex Hotels To Maximize Revenue. Liaise Daily With The Reservations And Revenue Manager Regarding Business On The Book And Revenue Management Strategy Updates. Maintain High Level Of Guest Telephone Contact Skills While Promoting The Hotel, Our Restaurants Through Good Selling And Communication Skills. Handle Contracted And Special Room Reservation Enquiry Such As Complimentary Rooms, Employee Discounts, Travel Agent Rates, And Wholesale Reservations By Ensuring To Comply With The Correct Procedure And The Related And Dedicated Rate Is Used. Follow Proper Escalation Procedures When Addressing Guest Complaints. Carry Out A Correspondence Check For Next Day’s Arrivals To Ensure Accuracy. Work Closely With Front Desk And Events To Maximize Guests Satisfaction. Ensure Guest Profile Information Are Correctly And Fully Entered Into The Reservation System.   Critical Competencies Analytical Skills Computer Skills Learning Interpersonal Skills Customer Service Orientation Interpersonal Skills Team Work Diversity Relations Communications Telephone Etiquette Skills English Language Proficiency Listening Communication Applied Reading Personal Attributes Integrity Dependability Positive Demeanor Sales Typing     Preferred Qualifications Education High School Diploma/g.e.d. Equivalent Related Work Experience Related Work Experience Is Required Supervisory Experience No Supervisory Experience Is Required    Varese Answer Questions About Property Facilities/services And Room Accommodations. Address Guests' Service Needs In A Professional, Positive, And Timely Manner. Anticipate Guests' Service...
Revenue Manager Westin Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N Negli Hotel Westin Ci Adoperiamo Per Garantire Il Benessere Dei Nostri Ospiti Offrendo Un Ambiente Stimolante, Servizi Funzionali E Un Programma Rigenerante Che Li Faccia Ripartire Sentendosi Meglio Di Quando Sono Arrivati. Poiché Sappiamo Che Viaggiare Può Sconvolgere L'equilibrio Dei Nostri Ospiti, Ci Prefiggiamo Il Compito Di Aiutarli A Ritrovare Il Controllo E Il Benessere Durante Il Loro Soggiorno. Tutto Ciò Che Facciamo è Volto Ad Aiutare I Nostri Ospiti A Ritrovare Un Benessere A 360 Gradi. Gli Ospiti Apprezzano Il Nostro Atteggiamento Collaborativo, Il Nostro Servizio Attento E Ogni Nostro Gesto Diretto A Rendere Piacevole Il Loro Soggiorno. Cerchiamo Persone Dinamiche Desiderose Di Unirsi Al Team E Sempre Disposte A Intervenire Per Dare Una Mano.  Se Siete Persone Positive, Adattabili, Intuitive E Sinceramente Interessate A Favorire Il Benessere Di Chi Vi Circonda, Vi Invitiamo A Scoprire Come Possiamo Crescere Insieme Negli Hotel Westin. Job Summary At The Westin Excelsior And St Regis Rome, We Are Looking For A Revenue Manager. The Role Reports To The Director Of Revenue Management And Assists In Managing Room Inventory For The Two Properties To Maximize Room Revenue. The Revenue Manager Assists In Releasing Group Rooms Into General Inventory And Ensures Clean Booking Windows For Guests.  The Position Support Pricing And Placement Of The Properties And Oversees The Inventory Management System To Verify The Appropriateness Of Agreed Upon Selling Strategies.   Candidate Profile    Education And Experience 2-year Degree From An Accredited University In Business Administration, Finance And Accounting, Economics, Hotel And Restaurant Management, Or Related Major; 3 Years Experience In The Revenue Management, Sales And Marketing, Or Related Professional Area. Or 4-year Bachelor's Degree From An Accredited University In Business Administration, Finance And Accounting, Economics, Hotel And Restaurant Management, Or Related Major; 1 Year Experience In The Revenue Management, Sales And Marketing, Or Related Professional Area.   Tasks And Responsabilities Analyze And Report Revenue Management Data. - Fills Out Information, Analyzes And Monitors Actual Versus Forecasted Sales. - Identifies Principles, Reasons, Or Underlying Facts Of Information By Breaking Down Information Or Data Into Separate Parts. - Analyzes Information And Evaluates Results To Propose The Best Solution And Resolve Problems. - Uses Computers And Computer Systems (including Hardware And Software) To Program, Write Software, Set Functions, Enter Data, Or Process Information. - Generates And Delivers Accurate And Timely Results In The Form Of Reports, Presentations, Etc. - Assists In Analyzing Sales Strategy To Increase Market Share For All Properties. - Maintains Accurate Reservation System Information. - Analyzes End-of-period Data And Other Available Systems To Identify Trends, Future Periods Of Need, And Barriers To Achieving Goals. - Generates Transitional Segment Updates Each Period. - Assists In The Account Diagnostic Process And Validates Findings.   Executes Projects And Revenue Management Strategy. - Updates Market Knowledge And Aligns Strategies And Approaches Accordingly. - Achieves And Exceeds Goals Including Performance, Budget, Team, Etc. - Participates In Meetings To Plan, Organize, Prioritize, Coordinate And Manage Activities And Solutions. - Assists In Establishing Long-term Goals And Specifies Strategies And Actions To Achieve Them. Demonstrates Knowledge Of Problems, Products, Systems, And Processes Relevant To The Job. - Understands And Meets The Needs Of Key Stakeholders (owners, Company, Guests, Etc.). - Explores Opportunities That Drive Revenue, Create Value For Customers And Encourage Innovation; Challenges Existing Processes/systems/products To Make Improvements. - Provides Functional Revenue Management Expertise To Cluster General Managers, Leadership Teams And Market Sales Leaders. - Ensures Hotels Strategies Align With Brand Philosophies And Initiatives. - Ensures That Sales Strategies And Rate Restrictions Are Communicated, Implemented And Modified As Market Conditions Change. - Prepares Sales Strategy Meeting Agenda And Supporting Documentation. - Proactively Communicates With Properties Regarding Rate Restrictions And Strategy. - Assists With Managing Room Inventory To Maximize Cluster Revenue. - Assists Hotels With Pricing And Provides Input On Business Valuation Recommendations. - Assists With Coordinating Strategies Among Cluster Sales Offices. - Supports Cluster Sales Initiatives By Working With All Reservation Centers. - Utilizes Reservation And Demand Forecasting Systems To Value, Implement And Control Sales Strategies. - Monitors Distribution Channels For Hotel Positioning, Information Accuracy, And Competitive Positioning. - Ensures Property Diagnostic Processes (pdp) Are Utilized To Maximize Revenue And Profits. - Initiates, Implements And Evaluates Revenue Testing. - Provides Recommendations To Improve The Effectiveness Of Revenue Management Processes. - Communicates Brand Initiatives, Demand And Market Analysis To The Hotels. - Understands And Communicates Brand Value As It Relates To Revenue Management Opportunities. - Promotes And Protects Brand Equity. Build Successful Relationships - Proactively Develops And Manages Internal Relationships With Key Stakeholders. - Acts As A Liaison, When Necessary, Between Ownership And Regional/business Systems Support. Additional Responsibilities - Informs And/or Updates Managers On Relevant Information In A Timely Manner. - Attends Staff/preventative/long Range Meetings As Requested By Ownership. Leadership •             Adaptability - Maintains Performance Level Under Pressure Or When Experiencing Changes Or Challenges In The Workplace.   •             Communication - Conveys Information And Ideas To Others In A Convincing And Engaging Manner Through A Variety Of Methods. •             Problem Solving And Decision Making - Identifies And Understands Issues, Problems, And Opportunities; Obtains And Compares Information From Different Sources To Draw Conclusions, Develop And Evaluate Alternatives And Solutions, Solve Problems, And Choose A Course Of Action. •             Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution •             Building And Contributing To Teams - Actively Participates As A Member Of A Team To Move The Team Toward The Completion Of Goals. •             Driving For Results - Sets High Standards Of Performance For Self; Assumes Responsibility For Work Objectives; Initiates, Focuses, And Monitors The Efforts Of Self Toward The Accomplishment Goals; Proactively Takes Action And Goes Beyond What Is Required. •             Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements To Accomplish Goals And Ensure Work Is Completed. Building Relationships •             Coworker Relationships - Interacts With Others In A Way That Builds Openness, Trust, And Confidence In The Pursuit Of Organizational Goals And Lasting Relationships.  •             Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. •             Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential.  organizational Capability •evaluates And Adapts The Structure Of Own Assignments And Suggests Improvements To Work Processes To Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Learning And Applying Professional Expertise •applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. •business Acumen - Understands And Utilizes Business Information To Manage Everyday Operations. •technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct. Revenue Management - Knowledge Of Revenue Management Concepts, Processes And Strategies Such As Average Daily Rate, Revenue Per Available Room, Sales Cycles And Trends, Account Management, Pricing And Inventory Management. Skill In Using A Yield Management System And Interpreting Pricing And Inventory Reports.          O     Analysis - The Ability To Analyze And Summarize Detailed Data To Make Inferences And Recommendations. Included Is The Creation And Maintenance Of Spreadsheets For Storing Data.     O     Research - Skill In Collecting Information From A Variety Of Sources Relating To Market Data, Historical Cycles, Travel And Tourism Trends, And Real Estate Market Dynamics. The Ability To Know When To Seek Addition Information And Where To Look To Find It.     O      Inventory Management - The Ability To Manage Rooms And Function Space Restrictions And Thresholds Using Systems Or Manually In Order To Maximize Revenue/profit Across All Segments.     O         Computer Skills - The Willingness To Learn And Ability To Use Computer Systems And Software Packages To Input, Access, Modify, Store, Or Output Information Or To Execute Programs And Analyses. This Includes The Ability To Enter And Retrieve Data From Computer Systems Using A Keyboard, Mouse, Or Trackball.     O               Economics And Finance - Knowledge Of Economic Principles And Practices, P&l Statements, Operating Budgets, Forecasting And Scheduling, And The Reporting Of Financial Data.     O               Sales And Marketing - Knowledge Of Sales And Marketing Concepts Including Principles And Methods For Showing, Promoting And Selling Products Or Services As Well As Marketing Strategies And Tactics.   •             Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities.          Languages – Italian And English Proficiency     O     Computer Skills - Uses Computer Hardware And Software (e.g., Personal Computers, Word Processing Software, Internet Browsers, Etc.).     O     Mathematical Reasoning - Demonstrates Ability To Add, Subtract, Multiply, Or Divide Quickly, Correctly, And In A Way That Allows One To Solve Work-related Issues.     O     Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences.     O     Reading Comprehension - Demonstrates Understanding Of Written Sentences And Paragraphs In Work-related Documents.     O     Writing - Communicates Effectively In Writing As Appropriate For The Needs Of The Audience.         What We Offer Professional Career Progression At International Level In 7300 Marriott Hotels. Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Across The Company. Learning And Development Opportunities Online, On The Job And In Class. Charity Events, Wellbeing Activities Through The Takecare Program. Experienced Management & Motivated And Engaging Colleagues Canteen Service   Connect Your Passions With A Rewarding Opportunity You’re A Hospitality Enthusiast. Join Us And Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options.   Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome Knowledge Of Sales And Marketing Concepts Including Principles And Methods For Showing, Promoting And Selling Products Or Services As Well As Marketing Strategies And Tactics. Develo...
Retail Store Agent W Hotelstipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N Colori Vivaci E Lusso Contemporaneo Sono La Cifra Stilistica Degli Hotel W, Che Stravolgono Completamente Il Concetto  Di Hotel Tradizionale. L'atteggiamento Irriverente E Il Gusto Dell'eccesso Che Ci Caratterizzano Ridefiniscono Il Divertimento Del Moderno Jet Set. L'appetito Per Le Esperienze Più Straordinarie Dei Nostri Ospiti Li Porta A Chiedere Di Più, A Sperimentare Tutto E Ad Andare Al Massimo. Condividiamo Le Passioni Dei Nostri Ospiti E Li Guidiamo Nella Scoperta Delle Novità. La Moderazione Non è Il Nostro Forte Perché Sappiamo Che Il Gusto Della Vita Richiede Energia. I Nostri Ospiti Mordono La Vita E Vivono Ogni Giorno Secondo Questo Slogan: Detox.retox.repeat. Se Vi Sentite Pronti A Contribuire All'atmosfera Energizzante Degli Hotel W Che Ogni Giorno Attirano Gli Ospiti Più Anticonformisti Del Mondo, Vi Invitiamo Ad Esplorare Le Opportunità Di Lavoro Dei W Hotels. W Rome Is Casting For A Store Agent To Join The First W Hotel In Italy. The Store Agent Reports To The Welcome Office Manager And Is Responsible For Ensuring An Authentic W Experience To Each And Every Guest At W The Store, The Boutique In Partnership With The Niche Brand Chez Dedé By Andrea Ferolla And Daria Reina We Are On The Hunt Of An Extraordinary Passionate Hospitality And Retail Talent Who Will Be Ready To Join Us As Soon As Possible. About Us W Rome Redefines The Luxury Hotel Scene Of The Eternal City Through Its Informal Yet Impeccable Whatever/whenever Service And Trademark High Energy. It Is The Perfect Match For The Duality Of The Italian, Between Reverence For Tradition And Defiance Of Expectations, A Magnetic Social Hub Shedding Light On The Future Of The Eternal City. What We Offer Join The Dream Team Of The First W Hotel In Italy Professional Career Progression At International Level In Marriott International Learning And Development Opportunities Online, On The Job And In Class Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Disruptive Management & Motivated And Engaging Talents Charity Events, Wellbeing Activities Through The Takecare Program Canteen Service And Uniform What You’ll Do Greet Customers When They Enter The Shop, Offer Assistance In Locating Merchandise, And Respond To Questions Regarding Merchandise. Display Merchandise In A Neat, Eye-appealing Manner. Restock Items As Necessary, Check Expiration Dates, And Discard Expired Items. Keep Storeroom Neat And Clean. Complete Customer Purchases, Process All Payment Types, And Process Returns, Refunds, And Exchanges. Verify Customer Identification As Required. Maintain Appropriate Cash Levels In Cash Drawer, Turn In All Property Monies And Receipts, And Ensure Deposits/cash Drops Are Verified. Follow Checklist For Opening And Closing Shop. Secure Shop And Monitor Customer Activity To Prevent Losses Due To Merchandise Theft And Damage Anticipate Guests' Service Needs, Including Asking Questions Of Guests To Better Understand Their Needs And Watching/listening To Guest Preferences And Acting On Them Whenever Possible. Engage Guests In Conversation Regarding Their Stay, Property Services, And Area Attractions/offerings. Assist Other Employees To Ensure Proper Coverage And Prompt Guest Service. Operate Micros Cash Register Equipment, (e.g., Register Scanner, Handheld Scanners, Printer, Handheld Terminal, And Signature Capture Device) To Complete A Sales Transaction. Turn In All Property Monies And Receipts And Return Bank To Safety Deposit Box. Ensure Deposits/cash Drops Are Verified By Someone Else, Preferably Management. Verify That The Issued Bank Contains The Correct Amount And Notify Manager/supervisor If There Is A Discrepancy. Secure Shop To Prevent Losses Due To Merchandise Theft And Damage. Monitor All Customer Activity In Shop To Identify Any Sign Of Trouble Or Theft And Notify Security If Needed. What We’re Looking For Proficient In English And At Least Intermediate Italian (both Writing And Speaking) Previous Experience As A Retail Assistant In A Luxury Store Is Preferred Must Be Able To Use Computer Software’s Like Microsoft Office And Crms  A Warm, People-oriented Demeanor And A Team-first Attitude  Positive Outlook And Outgoing Personality Flexibility, Problem-solving Skills And Multi-tasking Ability    Integrity And Dependability Explore Our Very Big World As A World-class Leader In The Travel Industry, There’s No Better Place Than Marriott International To Make Your Mark. Joining Us, You’ll Get To Entertain And Meet People From All Over The World As You Build Your Experience. You’ll Find A Place Where Your Personality And Ideas Are Appreciated Just As Much As The Work You Do. And You’ll Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options. If You Have The Natural Ability To Communicate And Enjoy Working With Others, We Welcome You To Join Our Global Family. You’re Welcomed Here Our Highest Priority Is Making You Feel As Welcome As Our Guests. We Want You To Know You’re Important To Us And That You’ll Make An Impact In Your Role, And For That, You’ll Be Appreciated And Valued. Marriott International Is An Equal Opportunity Employer Committed To Hiring A Diverse Workforce And Sustaining An Inclusive Culture. Marriott International Does Not Discriminate On The Basis Of Disability, Veteran Status Or Any Other Basis Protected Under Federal, State Or Local Laws.Rome The Store Agent Reports To The Welcome Office Manager And Is Responsible For Ensuring An Authentic W Experience To Each And Every Guest At W The Store, The Boutique In Partnership Wi...
Director Of Food & Beverage The Luxury Collectiontipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N The Luxury Collection è Una Sfavillante Collezione Di Hotel E Resort Autentici Dislocati In Tutto Il Mondo Che Sono Un'espressione Unica Della Località In Cui Sorgono. I Team Dei Nostri Hotel Offrono Esperienze Uniche E Gratificanti Nelle Destinazioni Più Ambite Al Mondo. La Nostra Mission è Guidare I Nostri Ospiti, Esperti Viaggiatori Che Affrontano Viaggi Di Trasformazione Che Li Toccano Nel Profondo, Arricchire Le Loro Vite E Creare Ricordi Duraturi. Se Vi Appassiona La Narrazione Evocativa E Desiderate Offrire Un Servizio Genuino, Premuroso E Personalizzato, Vi Invitiamo Ad Accompagnarci In Questo Viaggio E Ad Esplorare Le Opportunità Di Lavoro Di The Luxury Collection. The Gritti Palace, A Luxury Collection Hotel In Venice, Part Of Marriott International, Is Currently Looking For A Director Of Food & Beverage, Reporting To The General Manager. This Is A Great Opportunity To Work In A Place Of Exceptional Art And Elegance, Where History And Culture Are Met With Renewed Venetian Style. The Gritti Is Known For Impassioned Service, A Delectable Culinary Experience And An Intimate Wellness Haven. The Reference Point For The World's Elite At International City Events Such As The Biennale, Carnival And The Venice Film Festival. The Director Of Food & Beverage Functions As The Strategic Business Leader Of The Property’s Food And Beverage/culinary Operation, Including Restaurants/bars, In Room Dining And Banquets/events. Position Oversees The Development And Implementation Of Departmental Strategies And Ensures Implementation Of The Brand Service Strategy And Brand Initiatives. The Position Ensures The Food And Beverage/culinary Operation Meets The Brand’s Target Customer Needs, Ensures Employee Satisfaction, And Focuses On Growing Revenues And Maximizing The Financial Performance Of The Department. Develops And Implements Property-wide Strategies That Deliver Products And Services To Meet Or Exceed The Needs And Expectations Of The Brand’s Target Customer And Property Employees And Provides A Return On Investment. What We Offer Be Part Of The Iconic Team Of The Gritti Palace, A Luxury Collection Hotel. Professional Career Progression At International Level In Marriott International Hotels. Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Across The Company. Learning And Development Opportunities Online, On The Job And In Class. Charity Events, Wellbeing Activities Through The Takecare Program. Experienced Management & Motivated And Engaging Colleagues Canteen Service And Uniform What You'll Need Regular Work Permit Fluent Italian And English, French Is A Plus Experience In 5* Luxury Hotels, Ideally Knowledge Of Marriott Standards And Policies Can-do Attitude And Willing To Go The Extra-mile  Solid Experience In Managing And Training Teams What You’ll Do Developing And Maintaining Food And Beverage/culinary Goals • Sets Expectations And Holds Food And Beverage Leadership Team Accountable For Demonstrating Desired Service Behaviors. • Reviews Financial Reports And Statements To Determine How Food And Beverage Is Performing Against Budget. • Makes Recommendations For Capex Funding Of Food And Beverage Equipment And Renovations In Accordance With Brand Business Strategy. • Identifies Areas Of Concern And Develops Strategies To Improve The Department’s Financial Performance. • Establishes Challenging, Realistic And Obtainable Goals To Guide Operation And Performance. • Strives To Improve Service Performance.   Developing And Maintaining Budgets • Develops And Manages Food And Beverage Budget. • Monitors The Department’s Actual And Projected Sales To Ensure Revenue Goals Are Met Or Exceeded And Opportunities Are Identified And Addressed. • Ensures Cash Control And Liquor Control Policies Are In Place In Food & Beverage Areas And Followed By All Related Employees. • Focuses On Maintaining Profit Margins Without Compromising Guest Or Employee Satisfaction. Leading Food And Beverage/culinary Team • Utilizes Interpersonal And Communication Skills To Lead, Influence, And Encourage Others; Advocates Sound Financial/business Decision Making; Demonstrates Honesty/integrity; Leads By Example. • Encourages And Builds Mutual Trust, Respect, And Cooperation Among Team Members. • Achieves And Exceeds Goals Including Performance Goals, Budget Goals, Team Goals, Etc. • Serves As A Role Model To Demonstrate Appropriate Behaviors. • Develops Means To Improve Profit, Including Estimating Cost And Benefit, Exploring New Business Opportunities, Etc. • Identifies Opportunities To Increase Profits And Create Value By Challenging Existing Processes, Encouraging Innovation And Driving Necessary Change. • Ensures That Regular, On-going Communication Occurs In All Areas Of Food And Beverage (e.g., Pre-meal Briefings, Staff Meetings, Culinary Team). • Establishes And Maintains Open, Collaborative Relationships With Direct Reports And Entire Food & Beverage Team. Ensures Direct Reports Do The Same For Their Team. • Develops A Food And Beverage Operating Strategy That Is Aligned With The Brand’s Business Strategy And Leads Its Execution. • Identifies The Developmental Needs Of Others And Coaches, Mentors, Or Otherwise Helps Others To Improve Their Knowledge Or Skills. • Stays Aware Of Market Trends And Introduces New Food And Beverage Products To Meet Or Exceed Customer Expectations, Generate Increased Revenue And Ensure A Competitive Position In The Market. Ensuring Exceptional Customer Service • Provides Services That Are Above And Beyond For Customer Satisfaction And Retention. • Improves Service By Communicating And Assisting Individuals To Understand Guest Needs, Providing Guidance, Feedback, And Individual Coaching When Needed. • Reviews Findings From Comment Cards And Guest Satisfaction Results With F& B Team And Ensures Appropriate Corrective Action Is Taken. • Reviews Comment Cards, Guest Satisfaction Results And Other Data To Identify Areas Of Improvement. • Empowers Employees To Provide Excellent Guest Service. • Estimates Cost And Benefit Ratio, Maintaining Balance Between Profit And Service Satisfaction. • Shares Plans To Take Corrective Action Based On Comment Cards And Guest Satisfaction Results With Property Leadership. Managing And Conducting Human Resource Activities • Provides Guidance And Direction To Team Members, Including Setting Performance Standards And Monitoring Performance. • Coaches And Supports Food & Beverage Leadership Team To Effectively Manage Wages, Food & Beverage Cost And Controllable Expenses (e.g., Restaurant Supplies, Uniforms, Etc.). • Hires Food & Beverage Leadership Team Members Who Demonstrate Strong Functional Expertise, Creativity And Entrepreneurial Leadership To Meet The Business Needs Of The Operation. • Sets Goals And Expectations For Direct Reports Using The Performance Review Process And Holds Staff Accountable For Successful Performance. • Ensures That Expectations And Objectives Are Clearly Communicated To The Team; Team Members Are Also Open To Raise Questions And/or Concerns. • Brings Issues To The Attention Of Human Resources As Necessary. • Ensures Employees Are Treated Fairly And Equitably. • Coaches Team By Providing Specific Feedback To Improve Performance. Additional Responsibilities • Informs And/or Update The Executives, The Peers And The Team Members On Relevant Information In A Timely Manner. • Estimate Food, Liquor, Wine, And Other Beverage Consumption In Order To Anticipate Amounts To Be Purchased Or Requisitioned. • Order And Purchase Equipment And Supplies.   Explore Our Very Big World As A World-class Leader In The Travel Industry, There’s No Better Place Than Marriott International To Make Your Mark. Joining Us, You’ll Get To Entertain And Meet People From All Over The World As You Build Your Experience. You’ll Find A Place Where Your Personality And Ideas Are Appreciated Just As Much As The Work You Do. And You’ll Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options. If You Have The Natural Ability To Communicate And Enjoy Working With Others, We Welcome You To Join Our Global Family. You’re Welcomed Here Our Highest Priority Is Making You Feel As Welcome As Our Guests. We Want You To Know You’re Important To Us And That You’ll Make An Impact In Your Role, And For That, You’ll Be Appreciated And Valued.     Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Venice Provides Services That Are Above And Beyond For Customer Satisfaction And Retention. Develops And Implements Property-wide Strategies That Deliver Products And Services To Meet Or Ex...
Event Sales/operation Groups & Catering Manager Westin Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N Negli Hotel Westin Ci Adoperiamo Per Garantire Il Benessere Dei Nostri Ospiti Offrendo Un Ambiente Stimolante, Servizi Funzionali E Un Programma Rigenerante Che Li Faccia Ripartire Sentendosi Meglio Di Quando Sono Arrivati. Poiché Sappiamo Che Viaggiare Può Sconvolgere L'equilibrio Dei Nostri Ospiti, Ci Prefiggiamo Il Compito Di Aiutarli A Ritrovare Il Controllo E Il Benessere Durante Il Loro Soggiorno. Tutto Ciò Che Facciamo è Volto Ad Aiutare I Nostri Ospiti A Ritrovare Un Benessere A 360 Gradi. Gli Ospiti Apprezzano Il Nostro Atteggiamento Collaborativo, Il Nostro Servizio Attento E Ogni Nostro Gesto Diretto A Rendere Piacevole Il Loro Soggiorno. Cerchiamo Persone Dinamiche Desiderose Di Unirsi Al Team E Sempre Disposte A Intervenire Per Dare Una Mano.  Se Siete Persone Positive, Adattabili, Intuitive E Sinceramente Interessate A Favorire Il Benessere Di Chi Vi Circonda, Vi Invitiamo A Scoprire Come Possiamo Crescere Insieme Negli Hotel Westin. We Are Looking For An Event Sales/operation Groups & Catering Manager Based At The Westin Excelsior Rome Reporting To The Director Of Sales And Marketing Of The Westin Excelsior And St Regis Rome, The Role Is Responsible For The Management Of The Event Sales And Event Operations Teams For The westin Excelsior Rome, In Accordance With Company And Brand Standards.   Candidate Profile  Education And Experience High School Diploma Or Ged; 4 Years Experience In Event Management Or Related Professional Area. Or 2-year Degree From An Accredited University In Hotel And Restaurant Management, Hospitality, Business Administration, Or Related Major; 2 Years Experience In Event Management Or Related Professional Area.   Core Work Activities Leading Event Sales And Operations Teams Sets Goals And Delegates Tasks To Improve Staff Performance. Understands How To Manage In A Culturally Diverse Work Environment. Uses Problem Solving Methodology For Decision Making And Follow Up. Demonstrates Personal Integrity, Manages Time Well, And Is Highly Visible In Areas Of Responsibility. Builds A Positive Work Environment By Demonstrating Self Confidence, Energy And Enthusiasm.   Managing Event Sales And Event Operations Adheres To And Reinforces All Company And Hotels Standards, Policies, And Procedures. Prompts Handling Of All Inquiries Within Market And Parameters, Ensuring Events Conversion Via Qualifying Calls, Timely Follow Up, Operations Of Site Inspections For Potential And Confirmed Groups/events; Solicits And Books Groups, Meetings, Conferences And Catered Corporate And Social Events. Finalizes And Upsells Events (rooms, Meetings, Functions). Negotiates And Markets To Drive Sales And Create Profits. Negotiate Hotel Groups & Events Contracts (commercial Terms & Conditions As Well As Legal Clauses In Collaboration With Dosm And Dof). Identifies Customer Needs And All Sales Opportunities To Ensure Successful Events (rooms, Meetings, Functions). Develops Lasting Relationships With Groups To Retain Business And Increase Growth. Overviews The Event Sales & Operations Activities: Ensures Expiring Options And Follow Up Are Timely Managed, Deposits Payment Are Solicited Within The Contracted Timeline Overviews The Event Operations Tasks, Ensuring Beo And Tour Movement Are Clear, Complete And Timely Distributed Meet And Greet Groups & Events Vips And Contacts Upon Arrival And Solicit Feedback Upon Departure Attends Groups/event Pre-conference Meetings For High Revenue Generating Business And Key Customers Events Attends Weekly Banqueting Meetings Run Reports And Analyze Data On A Daily, Weekly, Monthly And Yearly Basis About Potential, Production And Materialization Of Group Rooms And Catering Volumes And Revenues; Analyze Results Comparing Them To Prior Month And Prior Years; Share Results Of Analysis With Hotel Senior Management And Other Hotels Stakeholders. Data Integrity: Ensures The Various Hotel Groups & Catering Management Systems Are Kept Clean, Accurate, Balanced And Updated (operating Adjustments And Alignments When Needed) In Order To Provide Dosm, Dof, Dor, Dofb, Real Time Correct Information For Revenue Forecasts;   Ensuring Exceptional Customer Service Sets A Positive Example For Guest Relations. Responds To And Handles Guest Problems And Complaints. Manages The Quality Process In Areas Of Customer Service And Employee Satisfaction. Empowers Employees To Provide Excellent Customer Service. Ensures Employees Understand Expectations And Parameters.   Supporting And Coordinating With The Sales And Marketing Function Proposes To Dosm, Dor And Df&b Rates And Selling Strategies For Groups & Events (bedrooms, Meetings, Food & Beverage, Catering Events) In Line With Hotels’ Budget Goals, Demand, Competitors Offer And Market Trend, Flexing The Strategy According To Changes; Ensures Event Sales, Active Sales And Event Operations Teams Are Always Aligned Manages Group/events Reservations For Official State Visits From Foreign Countries, As Well As From Entertainment Segment, In Collaboration With The Pro-active Sales.     Conducting Human Resources Activities Provides Constructive Coaching And Counseling To Employees. Arranges Weekly Shifts For The Teams According To Business Needs. Directs The Development, Training, And Mentoring Of Employees. Observes Service Behaviors Of Employees And Provides Feedback To Individuals. Demonstrates Knowledge Of How And When To Impose Deadlines And Delegate Tasks. Motivates And Provides A Work Environment In Which Employees Are Productive. Listens And Responds To Employee's Needs. Manages Group Or Interpersonal Conflict Situations Effectively. Attends And Participates In All Pertinent Meetings.   Management Competencies Leadership Adaptability – Develops Strategies And Identifies Resources To Implement And Manage Change; Models Flexibility In Adjusting Priorities; And Communicates The Need For Change In A Positive Way That Encourages Commitment.  Communication - Actively Listens And Uses Appropriate Communication Styles To Deliver Complex Information In A Clear Concise Way And Influences Others To Accept A Point Of View, Gain Consensus, Or Take Action. Problem Solving And Decision Making - Models And Sets Expectations For Solving Complex Problems, Collecting And Comparing Information To Evaluate Alternatives, Considering Their Potential Impact Before Making Decisions, Involving Others To Gain Agreement And Support, And Guiding Others To Implement Solutions. Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution Building And Contributing To Teams - Leads And Participates As A Member Of A Team To Move The Team Toward The Completion Of Common Goals While Fostering Cohesion And Collaboration Among Team Members. Driving For Results - Focuses And Guides Others In Accomplishing Work Objectives. Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements Self And/or Others To Accomplish Goals And Ensure Work Is Completed. Building Relationships Coworker Relationships - Develops And Uses Collaborative Relationships To Facilitate The Accomplishment Of Work Goals. Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential. Generating Talent And Organizational Capability Organizational Capability - Evaluates And Adapts The Structure Of Organizational Units, Jobs, And Work Processes to Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Talent Management - Provides Guidance And Feedback To Help Individuals Develop And Strengthen Skills And Abilities Needed To Accomplish Work Objectives. Learning And Applying Professional Expertise Applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. Business Acumen - Understands And Utilizes Business Information (e.g., Data Related To Employee Engagement, Guest Satisfaction, And Property Financial Performance) To Manage Everyday Operations And Generate Innovative Solutions To Approach Business And Administrative Challenges. Technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct And Manage Everyday Business Operations And Generate Innovative Solutions To Approach Function-specific Work Challenges. Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities. Basic Computer Skills - Uses Basic Computer Hardware And Software (e.g., Personal Computers, Word Processing Software, Internet Browsers, Etc.). Mathematical Reasoning - Demonstrates Ability To Add, Subtract, Multiply, Or Divide Quickly, Correctly, And In A Way That Allows One To Solve Work-related Issues. Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences. Reading Comprehension - Demonstrates Understanding Of Written Sentences And Paragraphs In Work-related Documents. Writing - Communicates Effectively In Writing As Appropriate For The Needs Of The Audience.   Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome We Are Looking For An Event Sales/operation Groups & Catering Manager Based At The Westin Excelsior Rome. Reporting To The Director Of Sales And Marketing Of The Westin Excelsior...
Director Of Sales - The Gritti Palace The Luxury Collectiontipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N The Luxury Collection è Una Sfavillante Collezione Di Hotel E Resort Autentici Dislocati In Tutto Il Mondo Che Sono Un'espressione Unica Della Località In Cui Sorgono. I Team Dei Nostri Hotel Offrono Esperienze Uniche E Gratificanti Nelle Destinazioni Più Ambite Al Mondo. La Nostra Mission è Guidare I Nostri Ospiti, Esperti Viaggiatori Che Affrontano Viaggi Di Trasformazione Che Li Toccano Nel Profondo, Arricchire Le Loro Vite E Creare Ricordi Duraturi. Se Vi Appassiona La Narrazione Evocativa E Desiderate Offrire Un Servizio Genuino, Premuroso E Personalizzato, Vi Invitiamo Ad Accompagnarci In Questo Viaggio E Ad Esplorare Le Opportunità Di Lavoro Di The Luxury Collection. The Gritti Palace, A Luxury Collection Hotel In Venice, Part Of Marriott International, Is Currently Looking For A Director Of Sales, Reporting To The General Manager. This Is A Great Opportunity To Work In A Place Of Exceptional Art And Elegance, Where History And Culture Are Met With Renewed Venetian Style. The Gritti Is Known For Impassioned Service, A Delectable Culinary Experience And An Intimate Wellness Haven. The Reference Point For The World's Elite At International City Events Such As The Biennale, Carnival And The Venice Film Festival. What We Offer Professional Career Progression At International Level In 7300 Marriott Hotels Learning And Development Opportunities Online, On The Job And In Class Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Experienced Management & Motivated And Engaging Colleagues Charity Events, Wellbeing Activities And Voluntary Work In The Community Of Venice Through The Takecare Program Canteen Service What You Will Do Responsible To Achieve Hotel’s Expected Revenue Results. Aligns With The Market Director Of Sales And Market Director Of Marketing Activities Based On Need Periods, Booking Patterns, Feeder Markets, And Target Customers. Provides Customer Intelligence In Evaluating The Market And Economic Trends That May Lead To Changes In Sales Strategy To Meet Or Exceed Customer Expectations. Reviews The Strategic Alignment Review (star) Report, Competitive Shopping Reports And Uses Other Resources To Maintain An Awareness Of The Hotel’s Market Position. Researches Competitor’s Sales Team Strategies To Identify Ways To Grow Occupancy And Revpar And Increase Market Share. Attends Sales Strategy Meetings To Provide Input On Weekly And Overall Sales Strategy. Serves As The Sales Contact For The General Manager, Property Leadership Team, Market Director Of Sales And The Area Director Of Sales & Distribution Serves As Hotel Authority On Sales Processes And Sales Contracts. Serves As The Property Sales Liaison With Market Cluster Sales, Group Sales, Revenue Management, Event Management And Other Hotel Departments As Appropriate. In Agreement With The Market Director Of Sales, Participates In Selected Sales Calls/tradeshows With Members Of The Market Sales Team To Acquire New Business And/or Close On Business. Executes And Supports Marriott’s Customer Service Standards And Hotel’sVenice Serves As The Sales Contact For The General Manager, Property Leadership Team, Market Director Of Sales And The Area Director Of Sales & Distribution. Implements The Brand’s Serv...

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