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Revenue Manager Westin Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N Negli Hotel Westin Ci Adoperiamo Per Garantire Il Benessere Dei Nostri Ospiti Offrendo Un Ambiente Stimolante, Servizi Funzionali E Un Programma Rigenerante Che Li Faccia Ripartire Sentendosi Meglio Di Quando Sono Arrivati. Poiché Sappiamo Che Viaggiare Può Sconvolgere L'equilibrio Dei Nostri Ospiti, Ci Prefiggiamo Il Compito Di Aiutarli A Ritrovare Il Controllo E Il Benessere Durante Il Loro Soggiorno. Tutto Ciò Che Facciamo è Volto Ad Aiutare I Nostri Ospiti A Ritrovare Un Benessere A 360 Gradi. Gli Ospiti Apprezzano Il Nostro Atteggiamento Collaborativo, Il Nostro Servizio Attento E Ogni Nostro Gesto Diretto A Rendere Piacevole Il Loro Soggiorno. Cerchiamo Persone Dinamiche Desiderose Di Unirsi Al Team E Sempre Disposte A Intervenire Per Dare Una Mano.  Se Siete Persone Positive, Adattabili, Intuitive E Sinceramente Interessate A Favorire Il Benessere Di Chi Vi Circonda, Vi Invitiamo A Scoprire Come Possiamo Crescere Insieme Negli Hotel Westin. Job Summary At The Westin Excelsior And St Regis Rome, We Are Looking For A Revenue Manager. The Role Reports To The Director Of Revenue Management And Assists In Managing Room Inventory For The Two Properties To Maximize Room Revenue. The Revenue Manager Assists In Releasing Group Rooms Into General Inventory And Ensures Clean Booking Windows For Guests.  The Position Support Pricing And Placement Of The Properties And Oversees The Inventory Management System To Verify The Appropriateness Of Agreed Upon Selling Strategies.   Candidate Profile    Education And Experience 2-year Degree From An Accredited University In Business Administration, Finance And Accounting, Economics, Hotel And Restaurant Management, Or Related Major; 3 Years Experience In The Revenue Management, Sales And Marketing, Or Related Professional Area. Or 4-year Bachelor's Degree From An Accredited University In Business Administration, Finance And Accounting, Economics, Hotel And Restaurant Management, Or Related Major; 1 Year Experience In The Revenue Management, Sales And Marketing, Or Related Professional Area.   Tasks And Responsabilities Analyze And Report Revenue Management Data. - Fills Out Information, Analyzes And Monitors Actual Versus Forecasted Sales. - Identifies Principles, Reasons, Or Underlying Facts Of Information By Breaking Down Information Or Data Into Separate Parts. - Analyzes Information And Evaluates Results To Propose The Best Solution And Resolve Problems. - Uses Computers And Computer Systems (including Hardware And Software) To Program, Write Software, Set Functions, Enter Data, Or Process Information. - Generates And Delivers Accurate And Timely Results In The Form Of Reports, Presentations, Etc. - Assists In Analyzing Sales Strategy To Increase Market Share For All Properties. - Maintains Accurate Reservation System Information. - Analyzes End-of-period Data And Other Available Systems To Identify Trends, Future Periods Of Need, And Barriers To Achieving Goals. - Generates Transitional Segment Updates Each Period. - Assists In The Account Diagnostic Process And Validates Findings.   Executes Projects And Revenue Management Strategy. - Updates Market Knowledge And Aligns Strategies And Approaches Accordingly. - Achieves And Exceeds Goals Including Performance, Budget, Team, Etc. - Participates In Meetings To Plan, Organize, Prioritize, Coordinate And Manage Activities And Solutions. - Assists In Establishing Long-term Goals And Specifies Strategies And Actions To Achieve Them. Demonstrates Knowledge Of Problems, Products, Systems, And Processes Relevant To The Job. - Understands And Meets The Needs Of Key Stakeholders (owners, Company, Guests, Etc.). - Explores Opportunities That Drive Revenue, Create Value For Customers And Encourage Innovation; Challenges Existing Processes/systems/products To Make Improvements. - Provides Functional Revenue Management Expertise To Cluster General Managers, Leadership Teams And Market Sales Leaders. - Ensures Hotels Strategies Align With Brand Philosophies And Initiatives. - Ensures That Sales Strategies And Rate Restrictions Are Communicated, Implemented And Modified As Market Conditions Change. - Prepares Sales Strategy Meeting Agenda And Supporting Documentation. - Proactively Communicates With Properties Regarding Rate Restrictions And Strategy. - Assists With Managing Room Inventory To Maximize Cluster Revenue. - Assists Hotels With Pricing And Provides Input On Business Valuation Recommendations. - Assists With Coordinating Strategies Among Cluster Sales Offices. - Supports Cluster Sales Initiatives By Working With All Reservation Centers. - Utilizes Reservation And Demand Forecasting Systems To Value, Implement And Control Sales Strategies. - Monitors Distribution Channels For Hotel Positioning, Information Accuracy, And Competitive Positioning. - Ensures Property Diagnostic Processes (pdp) Are Utilized To Maximize Revenue And Profits. - Initiates, Implements And Evaluates Revenue Testing. - Provides Recommendations To Improve The Effectiveness Of Revenue Management Processes. - Communicates Brand Initiatives, Demand And Market Analysis To The Hotels. - Understands And Communicates Brand Value As It Relates To Revenue Management Opportunities. - Promotes And Protects Brand Equity. Build Successful Relationships - Proactively Develops And Manages Internal Relationships With Key Stakeholders. - Acts As A Liaison, When Necessary, Between Ownership And Regional/business Systems Support. Additional Responsibilities - Informs And/or Updates Managers On Relevant Information In A Timely Manner. - Attends Staff/preventative/long Range Meetings As Requested By Ownership. Leadership •             Adaptability - Maintains Performance Level Under Pressure Or When Experiencing Changes Or Challenges In The Workplace.   •             Communication - Conveys Information And Ideas To Others In A Convincing And Engaging Manner Through A Variety Of Methods. •             Problem Solving And Decision Making - Identifies And Understands Issues, Problems, And Opportunities; Obtains And Compares Information From Different Sources To Draw Conclusions, Develop And Evaluate Alternatives And Solutions, Solve Problems, And Choose A Course Of Action. •             Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution •             Building And Contributing To Teams - Actively Participates As A Member Of A Team To Move The Team Toward The Completion Of Goals. •             Driving For Results - Sets High Standards Of Performance For Self; Assumes Responsibility For Work Objectives; Initiates, Focuses, And Monitors The Efforts Of Self Toward The Accomplishment Goals; Proactively Takes Action And Goes Beyond What Is Required. •             Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements To Accomplish Goals And Ensure Work Is Completed. Building Relationships •             Coworker Relationships - Interacts With Others In A Way That Builds Openness, Trust, And Confidence In The Pursuit Of Organizational Goals And Lasting Relationships.  •             Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. •             Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential.  organizational Capability •evaluates And Adapts The Structure Of Own Assignments And Suggests Improvements To Work Processes To Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Learning And Applying Professional Expertise •applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. •business Acumen - Understands And Utilizes Business Information To Manage Everyday Operations. •technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct. Revenue Management - Knowledge Of Revenue Management Concepts, Processes And Strategies Such As Average Daily Rate, Revenue Per Available Room, Sales Cycles And Trends, Account Management, Pricing And Inventory Management. Skill In Using A Yield Management System And Interpreting Pricing And Inventory Reports.          O     Analysis - The Ability To Analyze And Summarize Detailed Data To Make Inferences And Recommendations. Included Is The Creation And Maintenance Of Spreadsheets For Storing Data.     O     Research - Skill In Collecting Information From A Variety Of Sources Relating To Market Data, Historical Cycles, Travel And Tourism Trends, And Real Estate Market Dynamics. The Ability To Know When To Seek Addition Information And Where To Look To Find It.     O      Inventory Management - The Ability To Manage Rooms And Function Space Restrictions And Thresholds Using Systems Or Manually In Order To Maximize Revenue/profit Across All Segments.     O         Computer Skills - The Willingness To Learn And Ability To Use Computer Systems And Software Packages To Input, Access, Modify, Store, Or Output Information Or To Execute Programs And Analyses. This Includes The Ability To Enter And Retrieve Data From Computer Systems Using A Keyboard, Mouse, Or Trackball.     O               Economics And Finance - Knowledge Of Economic Principles And Practices, P&l Statements, Operating Budgets, Forecasting And Scheduling, And The Reporting Of Financial Data.     O               Sales And Marketing - Knowledge Of Sales And Marketing Concepts Including Principles And Methods For Showing, Promoting And Selling Products Or Services As Well As Marketing Strategies And Tactics.   •             Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities.          Languages – Italian And English Proficiency     O     Computer Skills - Uses Computer Hardware And Software (e.g., Personal Computers, Word Processing Software, Internet Browsers, Etc.).     O     Mathematical Reasoning - Demonstrates Ability To Add, Subtract, Multiply, Or Divide Quickly, Correctly, And In A Way That Allows One To Solve Work-related Issues.     O     Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences.     O     Reading Comprehension - Demonstrates Understanding Of Written Sentences And Paragraphs In Work-related Documents.     O     Writing - Communicates Effectively In Writing As Appropriate For The Needs Of The Audience.         What We Offer Professional Career Progression At International Level In 7300 Marriott Hotels. Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Across The Company. Learning And Development Opportunities Online, On The Job And In Class. Charity Events, Wellbeing Activities Through The Takecare Program. Experienced Management & Motivated And Engaging Colleagues Canteen Service   Connect Your Passions With A Rewarding Opportunity You’re A Hospitality Enthusiast. Join Us And Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options.   Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome Knowledge Of Sales And Marketing Concepts Including Principles And Methods For Showing, Promoting And Selling Products Or Services As Well As Marketing Strategies And Tactics. Develo...
Event Sales/operation Groups & Catering Manager Westin Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N Negli Hotel Westin Ci Adoperiamo Per Garantire Il Benessere Dei Nostri Ospiti Offrendo Un Ambiente Stimolante, Servizi Funzionali E Un Programma Rigenerante Che Li Faccia Ripartire Sentendosi Meglio Di Quando Sono Arrivati. Poiché Sappiamo Che Viaggiare Può Sconvolgere L'equilibrio Dei Nostri Ospiti, Ci Prefiggiamo Il Compito Di Aiutarli A Ritrovare Il Controllo E Il Benessere Durante Il Loro Soggiorno. Tutto Ciò Che Facciamo è Volto Ad Aiutare I Nostri Ospiti A Ritrovare Un Benessere A 360 Gradi. Gli Ospiti Apprezzano Il Nostro Atteggiamento Collaborativo, Il Nostro Servizio Attento E Ogni Nostro Gesto Diretto A Rendere Piacevole Il Loro Soggiorno. Cerchiamo Persone Dinamiche Desiderose Di Unirsi Al Team E Sempre Disposte A Intervenire Per Dare Una Mano.  Se Siete Persone Positive, Adattabili, Intuitive E Sinceramente Interessate A Favorire Il Benessere Di Chi Vi Circonda, Vi Invitiamo A Scoprire Come Possiamo Crescere Insieme Negli Hotel Westin. We Are Looking For An Event Sales/operation Groups & Catering Manager Based At The Westin Excelsior Rome Reporting To The Director Of Sales And Marketing Of The Westin Excelsior And St Regis Rome, The Role Is Responsible For The Management Of The Event Sales And Event Operations Teams For The westin Excelsior Rome, In Accordance With Company And Brand Standards.   Candidate Profile  Education And Experience High School Diploma Or Ged; 4 Years Experience In Event Management Or Related Professional Area. Or 2-year Degree From An Accredited University In Hotel And Restaurant Management, Hospitality, Business Administration, Or Related Major; 2 Years Experience In Event Management Or Related Professional Area.   Core Work Activities Leading Event Sales And Operations Teams Sets Goals And Delegates Tasks To Improve Staff Performance. Understands How To Manage In A Culturally Diverse Work Environment. Uses Problem Solving Methodology For Decision Making And Follow Up. Demonstrates Personal Integrity, Manages Time Well, And Is Highly Visible In Areas Of Responsibility. Builds A Positive Work Environment By Demonstrating Self Confidence, Energy And Enthusiasm.   Managing Event Sales And Event Operations Adheres To And Reinforces All Company And Hotels Standards, Policies, And Procedures. Prompts Handling Of All Inquiries Within Market And Parameters, Ensuring Events Conversion Via Qualifying Calls, Timely Follow Up, Operations Of Site Inspections For Potential And Confirmed Groups/events; Solicits And Books Groups, Meetings, Conferences And Catered Corporate And Social Events. Finalizes And Upsells Events (rooms, Meetings, Functions). Negotiates And Markets To Drive Sales And Create Profits. Negotiate Hotel Groups & Events Contracts (commercial Terms & Conditions As Well As Legal Clauses In Collaboration With Dosm And Dof). Identifies Customer Needs And All Sales Opportunities To Ensure Successful Events (rooms, Meetings, Functions). Develops Lasting Relationships With Groups To Retain Business And Increase Growth. Overviews The Event Sales & Operations Activities: Ensures Expiring Options And Follow Up Are Timely Managed, Deposits Payment Are Solicited Within The Contracted Timeline Overviews The Event Operations Tasks, Ensuring Beo And Tour Movement Are Clear, Complete And Timely Distributed Meet And Greet Groups & Events Vips And Contacts Upon Arrival And Solicit Feedback Upon Departure Attends Groups/event Pre-conference Meetings For High Revenue Generating Business And Key Customers Events Attends Weekly Banqueting Meetings Run Reports And Analyze Data On A Daily, Weekly, Monthly And Yearly Basis About Potential, Production And Materialization Of Group Rooms And Catering Volumes And Revenues; Analyze Results Comparing Them To Prior Month And Prior Years; Share Results Of Analysis With Hotel Senior Management And Other Hotels Stakeholders. Data Integrity: Ensures The Various Hotel Groups & Catering Management Systems Are Kept Clean, Accurate, Balanced And Updated (operating Adjustments And Alignments When Needed) In Order To Provide Dosm, Dof, Dor, Dofb, Real Time Correct Information For Revenue Forecasts;   Ensuring Exceptional Customer Service Sets A Positive Example For Guest Relations. Responds To And Handles Guest Problems And Complaints. Manages The Quality Process In Areas Of Customer Service And Employee Satisfaction. Empowers Employees To Provide Excellent Customer Service. Ensures Employees Understand Expectations And Parameters.   Supporting And Coordinating With The Sales And Marketing Function Proposes To Dosm, Dor And Df&b Rates And Selling Strategies For Groups & Events (bedrooms, Meetings, Food & Beverage, Catering Events) In Line With Hotels’ Budget Goals, Demand, Competitors Offer And Market Trend, Flexing The Strategy According To Changes; Ensures Event Sales, Active Sales And Event Operations Teams Are Always Aligned Manages Group/events Reservations For Official State Visits From Foreign Countries, As Well As From Entertainment Segment, In Collaboration With The Pro-active Sales.     Conducting Human Resources Activities Provides Constructive Coaching And Counseling To Employees. Arranges Weekly Shifts For The Teams According To Business Needs. Directs The Development, Training, And Mentoring Of Employees. Observes Service Behaviors Of Employees And Provides Feedback To Individuals. Demonstrates Knowledge Of How And When To Impose Deadlines And Delegate Tasks. Motivates And Provides A Work Environment In Which Employees Are Productive. Listens And Responds To Employee's Needs. Manages Group Or Interpersonal Conflict Situations Effectively. Attends And Participates In All Pertinent Meetings.   Management Competencies Leadership Adaptability – Develops Strategies And Identifies Resources To Implement And Manage Change; Models Flexibility In Adjusting Priorities; And Communicates The Need For Change In A Positive Way That Encourages Commitment.  Communication - Actively Listens And Uses Appropriate Communication Styles To Deliver Complex Information In A Clear Concise Way And Influences Others To Accept A Point Of View, Gain Consensus, Or Take Action. Problem Solving And Decision Making - Models And Sets Expectations For Solving Complex Problems, Collecting And Comparing Information To Evaluate Alternatives, Considering Their Potential Impact Before Making Decisions, Involving Others To Gain Agreement And Support, And Guiding Others To Implement Solutions. Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution Building And Contributing To Teams - Leads And Participates As A Member Of A Team To Move The Team Toward The Completion Of Common Goals While Fostering Cohesion And Collaboration Among Team Members. Driving For Results - Focuses And Guides Others In Accomplishing Work Objectives. Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements Self And/or Others To Accomplish Goals And Ensure Work Is Completed. Building Relationships Coworker Relationships - Develops And Uses Collaborative Relationships To Facilitate The Accomplishment Of Work Goals. Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential. Generating Talent And Organizational Capability Organizational Capability - Evaluates And Adapts The Structure Of Organizational Units, Jobs, And Work Processes to Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Talent Management - Provides Guidance And Feedback To Help Individuals Develop And Strengthen Skills And Abilities Needed To Accomplish Work Objectives. Learning And Applying Professional Expertise Applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. Business Acumen - Understands And Utilizes Business Information (e.g., Data Related To Employee Engagement, Guest Satisfaction, And Property Financial Performance) To Manage Everyday Operations And Generate Innovative Solutions To Approach Business And Administrative Challenges. Technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct And Manage Everyday Business Operations And Generate Innovative Solutions To Approach Function-specific Work Challenges. Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities. Basic Computer Skills - Uses Basic Computer Hardware And Software (e.g., Personal Computers, Word Processing Software, Internet Browsers, Etc.). Mathematical Reasoning - Demonstrates Ability To Add, Subtract, Multiply, Or Divide Quickly, Correctly, And In A Way That Allows One To Solve Work-related Issues. Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences. Reading Comprehension - Demonstrates Understanding Of Written Sentences And Paragraphs In Work-related Documents. Writing - Communicates Effectively In Writing As Appropriate For The Needs Of The Audience.   Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome We Are Looking For An Event Sales/operation Groups & Catering Manager Based At The Westin Excelsior Rome. Reporting To The Director Of Sales And Marketing Of The Westin Excelsior...
Bar Manager - Sheraton Diana Majestic Milan Sheraton Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N Unendovi Alla Famiglia Sheraton, Diventate Membri Della Sua Comunità Globale.  rappresentiamo Un Luogo Di Ritrovo E Di Connessione Sin Dal 1937.  Da Sheraton I Dipendenti Sviluppano Un Forte Senso Di Appartenenza E Questo Avviene In Più Di 400 Comunità In Tutto Il Mondo. Diamo Il Benvenuto Agli Ospiti Con Esperienze Coinvolgenti E Un Servizio Premuroso.  Se Siete Dotati Di Spirito Di Squadra E Vi Sentite Entusiasti Di Offrire agli ospiti Esperienze Emozionanti, Vi Invitiamo A Scoprire La Vostra Prossima Opportunità Di Lavoro da Sheraton. Job Summary Creates A Unique Guest Experience That Draws Hotel And Non-hotel Guests. Plays A Significant Role In Maximizing Financial Performance And Attracting Hotel And Non-hotel Guests By Understanding The Local Market And Effectively Positioning The Outlet. Is Heavily Involved With Promoting The Bar/lounge, Menu Planning, Maintaining Standards, Assisting Servers On The Floor During Peak Periods And Managing Property Liquor Inventories And Controls. Manages Bar/lounge Daily Shift Operations And Supervision Of Staff. Strives For High Guest And Employee Satisfaction While Maintaining The Operating Budget. Accountable For Promoting Compliance With Legal Obligations Professionally And Consistently. Determines And Implements Training Needed To Accomplish Goals. Strengthens The Food And Beverage/culinary Team By Assisting In Other Outlets When Needed.   Candidate Profile    Education And Experience High School Diploma Or Ged; 4 Years Experience In The Food And Beverage, Culinary, Or Related Professional Area. Or 2-year Degree From An Accredited University In Food Service Management, Hotel And Restaurant Management, Hospitality, Business Administration, Or Related Major; 2 Years Experience In The Food And Beverage, Culinary, Or Related Professional Area.   Core Work Activities   Taking An Entrepreneurial Approach To Driving The Bar/lounge Business Understands Financial Opportunities By Surveying Restaurant Demand. Confers With Key Individuals In The Local Community To Assess Opportunities While Identifiying And Analyzing Competitors. Controls Purchases And Inventory,  reviews And Evaluates Usage Reports And Takes Corrective Action As Necessary. Applies Sound Revenue Management Strategies To Secure The Right Level Of Business At The Most Optimal Time To Yield Maximum Revenues.   Leading Significant Marketing/public Relations/media Activities Attracts Guests By Cooperating With  marketing, Advertising, Public And Community Relations Programs, Evaluating Program Results And Identifying And Tracking Changing Demands. Monitors Social Media Activity; Responds To Comments; Analyzes Posts/trends; Corrects Deficiencies Creates Network Of Sources To Enable Outreach And Event Opportunities. Serves As The Primary Point Of Contact For Any Events Or Bar/lounge Related Community Activities. Interacts With Liquor Purveyors For  wine, Beer And Spirits For The Outlets. Coordinates And Books Entertainment And Events. Handles The Set-up And Execution Of All Events To Promote A World-class Experience. Participates In Local Networking Activities That Often Take Place Off-property. Activates Specific Brand Strategies Geared Toward The Customer Experience.   Managing Bar/lounge Operations Implements Agreed Upon Beverage Policy And Procedures Throughout The Property. Manages The Bar/lounge In Compliance With All Local, State And Federal Beverage And Liquor Laws. Monitors Adherence To Liquor Control Policies And Procedures. Monitors Compliance With All Bar/lounge Policies, Standards And Procedures. Maintains And Monitors All Collateral, Menus And Guest Touch Points Such That All Are Pristine And Free Of Tears, Stains And Noticeable Wear And Tear. Understands Beverage Control Including, But Not Limited To: Days On Hand, Perpetual Inventory, Bar Pars, Portion Control, Costs Controls, Beverage Potentials, Mix Of Sales Analysis For Beverage, Issue & Returns, Food Standards, And Period End Inventory. Attends Pre- And Post-convention Meetings As Needed To Understand Group Needs. Comprehends Budgets, Operating Statements And Payroll Progress Reports As Needed To Assist In The Financial Management Of Department. Participates In The Management Of The Department's Controllable Expenses To Achieve Or Exceed Budgeted Goals. Achieves Or Exceeds Budgeted Goals. Maintains Food Handling And Sanitation Standards. Manages Inventories According To Budget And Business Levels. Assists With Developing Menus And Promotions, As Necessary. Communicates Critical Information To The Bar/lounge Staff Regarding Each Event. Monitors Ambiance/atmosphere (e.g., Lighting, Music, Table-top, Etc.) Is Appropriate For Bar/lounge Concept, Positioning, Time Of Day, Etc. Manages Entertainment And Activation Process To Ensure It Is Appropriate For Brand Strategy.   Fostering An Environment That Creates Exciting And Memorable Guest Experiences Creates Long-term Professional Relationships With Guest Clientele. Provides And Empowers Employees To Provide Excellent Customer Service Interacts With Guests To Obtain Feedback On Product Quality And Service Levels. Responds Effectively To Guest Problems And Complaints. Emphasizes Guest Satisfaction During All Departmental Meetings And Focuses On Continuous Improvement. Provides Feedback To Individuals In An Effort To Improve Service Performance. Reviews Comment Cards And Guest Satisfaction Results With Employees And Takes Next Steps As Appropriate.   Managing Human Resource Activities Supports A Departmental Orientation Program For Employees To Receive The Appropriate New Hire Training To Successfully Perform Their Job. Participates In The Development And Implementation Of Corrective Action Plans. Trains Staff On Liquor Control Policies And Procedures. Manages Staffing Levels To Meet Guest Service Standards, Operational Needs And Financial Objectives. Promotes Employee Understanding Of Expectations And The Work. Actively Participates In The Hiring Process To  Identify The Right Talent To Support The Outlet’s Concept. Provides Guidance And Direction To Subordinates, Including Setting Performance Standards And Monitoring Performance. Facilitates The Fair And Equal Treatment Of Employees Solicits Employee Feedback, Utilizes An "open Door" Policy And Reviews Employee Satisfaction Results To Identify And Address Employee Problems Or Concerns. Monitors Employee Attendance Of On-going Training To Understand Guest Expectations.   Management Competencies Leadership Adaptability - Determines How Change Impacts Self And Others; Displays Flexibility In Adjusting Priorities; And Communicates Both The Reasons For Change And How It Impacts The Workplace.  Communication - Customizes Approach To Conveying Complex Information And Ideas To Others In A Convincing And Engaging Manner; Appropriately Interprets Verbal And Non-verbal Behavior; And Models Active Listening To Ensure Understanding.. Problem Solving And Decision Making - Models And Coaches Others On Breaking Complex Issues Into Manageable Parts, Identifying And Evaluating Alternatives And Their Implications Before Making Decisions, And Involving And Gaining Agreement From Others When Making Key Decisions. Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution Building And Contributing To Teams - Leads And Participates As A Member Of A Team To Move The Team Toward The Completion Of Common Goals While Fostering Cohesion And Collaboration Among Team Members. Driving For Results - Sets High Standards Of Performance For Self And/or Others; Assumes Responsibility For Work Objectives; Initiates, Focuses, And Monitors The Efforts Of Self And/or Others Toward The Accomplishment Goals; Proactively Takes Action And Goes Beyond What Is Required. Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements For Self And/or Others To Accomplish Goals And Ensure Work Is Completed. Building Relationships Coworker Relationships - Interacts With Others In A Way That Builds Openness, Trust, And Confidence In The Pursuit Of Organizational Goals And Lasting Relationships.  Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential. Generating Talent And Organizational Capability Organizational Capability - Evaluates And Adapts The Structure Of Team Assignments And Work Processes To Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Talent Management - Provides Guidance And Feedback To Help Individuals Develop And Strengthen Skills And Abilities Needed To Accomplish Work Objectives. Learning And Applying Professional Expertise Applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. Business Acumen - Understands And Utilizes Business Information To Manage Everyday Operations And Generate Innovative Solutions To Approach Team, Business, And Administrative Challenges. Technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct And Manage Everyday Business Operations And Generate Innovative Solutions To Approach Function-specific Work Challenges Bar - Knowledge Of General Bar Operations Including Local And State Liquor Regulations; Liquor, Beer, And Wine Brands; Inventory Management For Bar Operations; Preparation And Presentation Of Drinks; Management Of Banquet Bar Operations; Knowledge Of Training In Intervention Procedures In The Service Of Alcohol Or Equivalent Programs To Ensure Fluency In Safe Service Of Alcohol. Bar Concepts - Promotion Of Beer, Wine, And Spirits To Drive Awareness And Sales; Marketing Restaurant And Bar Concepts And Events; Knowledge Of Industry Trends In Food, Beverage, And Design To Maintain Competitive. Finance/accounting - Knowledge And Understanding Of Financial Knowledge, Controls, Inventory, Costs, expenses, And All Cash Handling Procedures And Policies. Food And Beverage Sanitation - Knowledge Of Procedures And Techniques For Kitchen Maintenance, Cleaning, And Use Of Sanitation Systems; Use Of Grease Trap; Trash Compactor(s), Baler Operation, Dish Machines, And Other Equipment. Knowledge Of Techniques For Care And Cleaning Of Silver, Stainless Steel, And Dish Machines. Customer And Personal Service - Knowledge Of Principles And Processes For Providing Customer And Personal Services. This Includes Customer Needs Assessment, Meeting Quality Standards For Services, And Evaluation Of Customer Satisfaction. Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities. Basic Computer Skills - Uses Basic Computer Hardware And Software (e.g., Personal Computers, Word Processing Software, Internet Browsers, Etc.). Mathematical Reasoning - Demonstrates Ability To Add, Subtract, Multiply, Or Divide Quickly, Correctly, And In A Way That Allows One To Solve Work-related Issues. Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences. Reading Comprehension - Demonstrates Understanding Of Written Sentences And Paragraphs In Work-related Documents. Writing - Communicates Effectively In Writing As Appropriate For The Needs Of The Audience. Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Milan This Includes Customer Needs Assessment, Meeting Quality Standards For Services, And Evaluation Of Customer Satisfaction. Provides And Empowers Employees To Provide Excellent Custome...
Director Of Food & Beverage - The Gritti Palace The Luxury Collectiontipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N The Luxury Collection è Una Sfavillante Collezione Di Hotel E Resort Autentici Dislocati In Tutto Il Mondo Che Sono Un'espressione Unica Della Località In Cui Sorgono. I Team Dei Nostri Hotel Offrono Esperienze Uniche E Gratificanti Nelle Destinazioni Più Ambite Al Mondo. La Nostra Mission è Guidare I Nostri Ospiti, Esperti Viaggiatori Che Affrontano Viaggi Di Trasformazione Che Li Toccano Nel Profondo, Arricchire Le Loro Vite E Creare Ricordi Duraturi. Se Vi Appassiona La Narrazione Evocativa E Desiderate Offrire Un Servizio Genuino, Premuroso E Personalizzato, Vi Invitiamo Ad Accompagnarci In Questo Viaggio E Ad Esplorare Le Opportunità Di Lavoro Di The Luxury Collection. The Gritti Palace, A Luxury Collection Hotel In Venice, Part Of Marriott International, Is Currently Looking For A Director Of Food & Beverage, Reporting To The General Manager. This Is A Great Opportunity To Work In A Place Of Exceptional Art And Elegance, Where History And Culture Are Met With Renewed Venetian Style. The Gritti Is Known For Impassioned Service, A Delectable Culinary Experience And An Intimate Wellness Haven. The Reference Point For The World's Elite At International City Events Such As The Biennale, Carnival And The Venice Film Festival. The Director Of Food & Beverage Functions As The Strategic Business Leader Of The Property’s Food And Beverage/culinary Operation, Including Restaurants/bars, In Room Dining And Banquets/events. Position Oversees The Development And Implementation Of Departmental Strategies And Ensures Implementation Of The Brand Service Strategy And Brand Initiatives. The Position Ensures The Food And Beverage/culinary Operation Meets The Brand’s Target Customer Needs, Ensures Employee Satisfaction, And Focuses On Growing Revenues And Maximizing The Financial Performance Of The Department. Develops And Implements Property-wide Strategies That Deliver Products And Services To Meet Or Exceed The Needs And Expectations Of The Brand’s Target Customer And Property Employees And Provides A Return On Investment. What We Offer Be Part Of The Iconic Team Of The Gritti Palace, A Luxury Collection Hotel. Professional Career Progression At International Level In Marriott International Hotels. Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Across The Company. Learning And Development Opportunities Online, On The Job And In Class. Charity Events, Wellbeing Activities Through The Takecare Program. Experienced Management & Motivated And Engaging Colleagues Canteen Service And Uniform What You'll Need Regular Work Permit Fluent Italian And English, French Is A Plus Experience In 5* Luxury Hotels, Ideally Knowledge Of Marriott Standards And Policies Can-do Attitude And Willing To Go The Extra-mile  Solid Experience In Managing And Training Teams What You’ll Do Developing And Maintaining Food And Beverage/culinary Goals • Sets Expectations And Holds Food And Beverage Leadership Team Accountable For Demonstrating Desired Service Behaviors. • Reviews Financial Reports And Statements To Determine How Food And Beverage Is Performing Against Budget. • Makes Recommendations For Capex Funding Of Food And Beverage Equipment And Renovations In Accordance With Brand Business Strategy. • Identifies Areas Of Concern And Develops Strategies To Improve The Department’s Financial Performance. • Establishes Challenging, Realistic And Obtainable Goals To Guide Operation And Performance. • Strives To Improve Service Performance.   Developing And Maintaining Budgets • Develops And Manages Food And Beverage Budget. • Monitors The Department’s Actual And Projected Sales To Ensure Revenue Goals Are Met Or Exceeded And Opportunities Are Identified And Addressed. • Ensures Cash Control And Liquor Control Policies Are In Place In Food & Beverage Areas And Followed By All Related Employees. • Focuses On Maintaining Profit Margins Without Compromising Guest Or Employee Satisfaction. Leading Food And Beverage/culinary Team • Utilizes Interpersonal And Communication Skills To Lead, Influence, And Encourage Others; Advocates Sound Financial/business Decision Making; Demonstrates Honesty/integrity; Leads By Example. • Encourages And Builds Mutual Trust, Respect, And Cooperation Among Team Members. • Achieves And Exceeds Goals Including Performance Goals, Budget Goals, Team Goals, Etc. • Serves As A Role Model To Demonstrate Appropriate Behaviors. • Develops Means To Improve Profit, Including Estimating Cost And Benefit, Exploring New Business Opportunities, Etc. • Identifies Opportunities To Increase Profits And Create Value By Challenging Existing Processes, Encouraging Innovation And Driving Necessary Change. • Ensures That Regular, On-going Communication Occurs In All Areas Of Food And Beverage (e.g., Pre-meal Briefings, Staff Meetings, Culinary Team). • Establishes And Maintains Open, Collaborative Relationships With Direct Reports And Entire Food & Beverage Team. Ensures Direct Reports Do The Same For Their Team. • Develops A Food And Beverage Operating Strategy That Is Aligned With The Brand’s Business Strategy And Leads Its Execution. • Identifies The Developmental Needs Of Others And Coaches, Mentors, Or Otherwise Helps Others To Improve Their Knowledge Or Skills. • Stays Aware Of Market Trends And Introduces New Food And Beverage Products To Meet Or Exceed Customer Expectations, Generate Increased Revenue And Ensure A Competitive Position In The Market. Ensuring Exceptional Customer Service • Provides Services That Are Above And Beyond For Customer Satisfaction And Retention. • Improves Service By Communicating And Assisting Individuals To Understand Guest Needs, Providing Guidance, Feedback, And Individual Coaching When Needed. • Reviews Findings From Comment Cards And Guest Satisfaction Results With F& B Team And Ensures Appropriate Corrective Action Is Taken. • Reviews Comment Cards, Guest Satisfaction Results And Other Data To Identify Areas Of Improvement. • Empowers Employees To Provide Excellent Guest Service. • Estimates Cost And Benefit Ratio, Maintaining Balance Between Profit And Service Satisfaction. • Shares Plans To Take Corrective Action Based On Comment Cards And Guest Satisfaction Results With Property Leadership. Managing And Conducting Human Resource Activities • Provides Guidance And Direction To Team Members, Including Setting Performance Standards And Monitoring Performance. • Coaches And Supports Food & Beverage Leadership Team To Effectively Manage Wages, Food & Beverage Cost And Controllable Expenses (e.g., Restaurant Supplies, Uniforms, Etc.). • Hires Food & Beverage Leadership Team Members Who Demonstrate Strong Functional Expertise, Creativity And Entrepreneurial Leadership To Meet The Business Needs Of The Operation. • Sets Goals And Expectations For Direct Reports Using The Performance Review Process And Holds Staff Accountable For Successful Performance. • Ensures That Expectations And Objectives Are Clearly Communicated To The Team; Team Members Are Also Open To Raise Questions And/or Concerns. • Brings Issues To The Attention Of Human Resources As Necessary. • Ensures Employees Are Treated Fairly And Equitably. • Coaches Team By Providing Specific Feedback To Improve Performance. Additional Responsibilities • Informs And/or Update The Executives, The Peers And The Team Members On Relevant Information In A Timely Manner. • Estimate Food, Liquor, Wine, And Other Beverage Consumption In Order To Anticipate Amounts To Be Purchased Or Requisitioned. • Order And Purchase Equipment And Supplies.   Explore Our Very Big World As A World-class Leader In The Travel Industry, There’s No Better Place Than Marriott International To Make Your Mark. Joining Us, You’ll Get To Entertain And Meet People From All Over The World As You Build Your Experience. You’ll Find A Place Where Your Personality And Ideas Are Appreciated Just As Much As The Work You Do. And You’ll Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options. If You Have The Natural Ability To Communicate And Enjoy Working With Others, We Welcome You To Join Our Global Family. You’re Welcomed Here Our Highest Priority Is Making You Feel As Welcome As Our Guests. We Want You To Know You’re Important To Us And That You’ll Make An Impact In Your Role, And For That, You’ll Be Appreciated And Valued.       Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Venice Provides Services That Are Above And Beyond For Customer Satisfaction And Retention. Develops And Implements Property-wide Strategies That Deliver Products And Services To Meet Or Ex...
Team Lead-food & Bev Svcs The Luxury Collectiontipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N The Luxury Collection è Una Sfavillante Collezione Di Hotel E Resort Autentici Dislocati In Tutto Il Mondo Che Sono Un'espressione Unica Della Località In Cui Sorgono. I Team Dei Nostri Hotel Offrono Esperienze Uniche E Gratificanti Nelle Destinazioni Più Ambite Al Mondo. La Nostra Mission è Guidare I Nostri Ospiti, Esperti Viaggiatori Che Affrontano Viaggi Di Trasformazione Che Li Toccano Nel Profondo, Arricchire Le Loro Vite E Creare Ricordi Duraturi. Se Vi Appassiona La Narrazione Evocativa E Desiderate Offrire Un Servizio Genuino, Premuroso E Personalizzato, Vi Invitiamo Ad Accompagnarci In Questo Viaggio E Ad Esplorare Le Opportunità Di Lavoro Di The Luxury Collection. The Gritti Palace, A Luxury Collection Hotel Belonging To Marriott International, Is Currently Recruiting For A Maître. Reporting To The Restaurant Manager, The Maître Will Be Part Of A Team Of High-level Professionals With A Strong Passion For F&b. It Is A Seasonal, Full-time Role (40-hour Working Week). The Ideal Candidate Is A Strong Connoisseur Of Luxury F&b And She/he Is Able To Provide An Outstanding Customer Service To Our Very Demanding Guests While Coordinating A Team Of Chef De Rang, Demi-chef And Commis De Rang. This Is A Great Opportunity To Work In A Place Of Exceptional Art And Elegance, Where History And Culture Are Met With Renewed Venetian Style. The Gritti Is Known For Impassioned Service, A Delectable Culinary Experience And An Intimate Wellness Haven. The Reference Point For The World's Elite At International City Events Such As The Biennale, Carnival And The Venice Film Festival. What We Offer Professional Career Progression At International Level In 7300 Marriott Hotels Learning And Development Opportunities Online, On The Job And In Class Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Experienced Management & Motivated And Engaging Colleagues Charity Events, Wellbeing Activities And Voluntary Work In The Community Of Venice Through The Takecare Program Canteen Service And Uniform The Impact You’ll Make The Second Maître Knows The Finest Details Of Our Menù And Can’t Wait To Share Her/his Expertise With Our Guests. When They Dine With Us, Her /his Warm Greeting, Flawless Table Settings, And Her/his Friendly Demeanor Do Not Go Unnoticed. No Matter The Day, The Second Maître Sets Out To Provide Each Guest With A Dining Experience That Will Be Remembered Long After His Or Her Stay.  welcome Guests And Promptly Attend To Tables Ensure Staff Is Working Together As A Team To Ensure Optimum Service And That Guest Needs Are Met. Complete Opening And Closing Duties As Necessary, Including Setting Up Necessary Supplies And Tools, Cleaning All Equipment And Areas, Locking Doors, Etc. Maintain Cleanliness Of Work Areas Throughout The Day, Practicing Clean-as-you-go Procedures. Monitor Dining Rooms For Seating Availability, Service, Safety, And Well Being Of Guests. Assist Management In Training, Scheduling, And Motivating Team To Reach Common Goals. Follow All Company And Safety And Security Policies And Procedures Maintain Confidentiality Of Proprietary Information; Protect Company Assets. Support All Co-workers And Treat Them With Dignity And Respect. Comply With Quality Assurance Expectations And Standards. Perform Other Reasonable Job Duties As Requested By Supervisors.   What We’re Looking For Great Storytelling Skills In English And At Least Intermediate Italian (both Writing And Speaking) Previous Serving Experience Is A Big Plus Understanding Of F&b Operations And Luxury Hospitality Ideally, Technical Knowledge Of Micros Reliability, Motivation, Flexibility Positive Outlook And Outgoing Personality Regular Permit To Work In Italy   Connect Your Passions With A Rewarding Opportunity You’re A Food And Beverage Enthusiast Who Really Enjoys Making Others Feel At Home. When You Work With Us, You'll Get To Entertain And Meet People From All Over The World As You Build Your Experience.  join Us And Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options. No Matter Your Path, We’ll Make Sure You Feel Right At Home. Explore Our Very Big World As A World-class Leader In The Travel Industry, There’s No Better Place Than Marriott International To Make Your Mark. Joining Us, You’ll Get To Entertain And Meet People From All Over The World As You Build Your Experience. You’ll Find A Place Where Your Personality And Ideas Are Appreciated Just As Much As The Work You Do. And You’ll Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options. If You Have The Natural Ability To Communicate And Enjoy Working With Others, We Welcome You To Join Our Global Family. Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Venice The Ideal Candidate Is A Strong Connoisseur Of Luxury F&b And She/he Is Able To Provide An Outstanding Customer Service To Our Very Demanding Guests While Coordinating A Team Of...
Bar Supervisor St. Regis Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N Il Marchio St. Regis Ha Fondato Il Concetto Di Hotel Di Lusso Con L'apertura Del The St. Regis New York Oltre 110 Anni Fa.  Quando John Jacob Astor Iv Ha Aperto Le Porte Del Suo Capolavoro In Stile Beaux-arts Sulla Fifth Avenue Di New York, St. Regis è Diventato Un Simbolo Di Eleganza Senza Compromessi E Di Servizio Personalizzato.  Oggi, Forte Delle Sue 40 Strutture Considerate Tra Le Migliori Al Mondo, St. Regis è Il Luogo Dove Nascono Nuove Tendenze, Le Aspettative Vengono Superate E Gli Ospiti Vivono Esperienze Eccezionali.  Vi Invitiamo A Esplorare Le Opportunità Di Lavoro Di St. Regis. At The Historical St. Regis Rome We Are Casting For A Bar Supervisor. Reporting To The Bar & Restaurant Manager, The Bar Supervisor will Be Part Of The F&b Team, Proud To Engage Our Guests And To Create Exquisite Moments In The Unique Atmosphere at Our Lumen Cocktails & Cuisine And At The Lumen Garden, A Real Urban Oasis In The City Center.   About Us Introduced To Roman Society In 1864, The Architecturally Iconic St. Regis Rome Is Located In One Of The City's Most Impressive Palazzos. The Pioneer St. Regis In Europe And A Social Beacon For Romans And International Travelers, The Hotel Has Emerged To Define A New Era Of Luminosity: A Contemporary Take On A Historic Address, St. Regis Rome Has Shed Its Former Bearing And Stepped Out, Into The Limelight To Truly Own Rome. Radiant And Luminous, It Combines Fearless Elegance, Disruptive Artistry And Discerning Enlightenment, With Proudness To Host Each Guest Providing The Best Service To Make Everyday Exquisite.   Your Challenge As A Bar Supervisor, You Are The Focal Point For Guests At Lumen Bar And A Charismatic Model For Your Colleagues. Thanks To Your Positive Vibes In Sharing Beverage Advices And Engaging Attitude, Our Hots Can Enjoy Unique Experiences In Our Outlets.   Tasks And Responsabilities Represent And Be The Face Of The Hotel/bar To All Guests. Greet Guests And Present Menu. Interacting With Guests With Exceptional Interpersonal And Communication Skills. Create Classics And Innovative Drinks Exceeding Guests’ Needs And Expectations. Assess Guests’ Needs And Preferences And Make Recommendations. Make Recommendations And Answer All Related Inquiries. Record Drink Orders Accurately Into Micros Record Wastages. Prepare And Serve Drinks In Accordance With Standard Recipes. Peel, Slice And Pit Fruit For Garnishing Drinks. Mix And Garnish Cocktails According To Standard Specs. Restock And Replenish Bar Inventory And Supplies. Serve Snacks To Guests Seated At The Bar. Up-sell Drink And Food To Guests. Respond Promptly To Requests From Guests In A Polite And Professional Way. Attempt To Limit Problems Related To Guests Excessive Drinking By Following Established Procedures. Process Transactions Using The Pos System. Prepare Checks For Guests Or Open Tabs. Process Guests Payments, Or Take Tabs By Using Cc Or Room Number. Arrange Glasses And Bottles Into Attractive And Functional Displays. Ensure Clean Glasses, Bar Equipment And Working Areas. Comply With All Health, Safety And Hygiene Standards And Policies. Balance The Cash Register At The Start And Close Of Each Shift. Order And Restock Bar Inventory (requisitions, Fruit Orders...) Create Drinks Recipes Stay Guests Focused And Provide Excellent Guests Experience Help Others When Required. Maintain Confidentiality Of Proprietary Information; Protect Company Assets. Support All Co-workers And Treat Them With Dignity And Respect. Comply With Quality Assurance Expectations And Standards. Maintain Bars As Clean As Possible And Use Quiet Times To Clean, Tidy Up   Competencies And Skills Possess A Good Command Of English. Great Storytelling Skills. An Excellent Verbal Manner And Proven Customer Service Skills. Good Knowledge Or Experience Of The Hospitality Industry. Good Organization Skills With An Attention To Detail. A Team Player With Flexible & Positive Attitude. Good Leadership And Training Experience. Passion For The Hospitality Industry. Able To Work In A Fast Paced Environment & Remain Calm Under Pressure. Be Able To Demonstrate Experience In Complaint Handling. Eye For Detail And Own Initiative. Positive, Engaging Personality And Professional Appearence Strong Task And Time Management Abilities. Availability To Work Late Nights, Weekends And Bank Holiday As We Operate 365 Days A Year. What We Offer Professional Career Progression At International Level In 7300 Marriott Hotels. Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Across The Company. Learning And Development Opportunities Online, On The Job And In Class. Charity Events, Wellbeing Activities Through The Takecare Program. Experienced Management & Motivated And Engaging Colleagues Canteen Service And Uniform   Connect Your Passions With A Rewarding Opportunity  You’re A Beverage Enthusiast. And With Us, You'll Get To Both Refine And Showcase Your Craft Of Creating Cocktails.  Join Us And Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options. No Matter Your Path, We’ll Make Sure You Feel Right At Home. Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome An Excellent Verbal Manner And Proven Customer Service Skills. Reporting To The Bar & Restaurant Manager, The Bar Supervisor will Be Part Of The F&b Team, Proud To Engag...
F&b Service & In Room Dining Manager St. Regis Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N Il Marchio St. Regis Ha Fondato Il Concetto Di Hotel Di Lusso Con L'apertura Del The St. Regis New York Oltre 110 Anni Fa.  Quando John Jacob Astor Iv Ha Aperto Le Porte Del Suo Capolavoro In Stile Beaux-arts Sulla Fifth Avenue Di New York, St. Regis è Diventato Un Simbolo Di Eleganza Senza Compromessi E Di Servizio Personalizzato.  Oggi, Forte Delle Sue 40 Strutture Considerate Tra Le Migliori Al Mondo, St. Regis è Il Luogo Dove Nascono Nuove Tendenze, Le Aspettative Vengono Superate E Gli Ospiti Vivono Esperienze Eccezionali.  Vi Invitiamo A Esplorare Le Opportunità Di Lavoro Di St. Regis. At The St. Regis Rome We Are Looking For A F&b Service & In Room Dining Manager. Job Summary Reporting To The F&b Director, The F&b Service & In Room Dining Manager Is Responsible For Restaurants/bars And Room Service. Plays A Significant Role In Maximizing Financial Performance And Attracting Hotel And Non-hotel Guests By Understanding The Local Market And Partnering With The Culinary Leadership To Effectively Position The Outlet. Supervises Daily Restaurant Operations And Assists With Menu Planning, Maintains Sanitation Standards And Assists Servers And Hosts On The Floor During Peak Meal Periods. Strives To Continually Improve Guest And Employee Satisfaction. Determines Training Needed To Accomplish Goals, Then Implements Plan.   Candidate Profile    Education And Experience   H High School Diploma Or Ged; 4 Years Experience In The Food And Beverage, Culinary, Or Related Professional Area. Or 2-year Degree From An Accredited University In Food Service Management, Hotel And Restaurant Management, Hospitality, Business Administration, Or Related Major; 2 Years Experience In The Food And Beverage, Culinary, Or Related Professional Area.     Managing Day-to-day Operations Supervises And Manages Employees. Manages All Day-to-day Operations. Understands Employee Positions Well Enough To Perform Duties In Employees' Absence. Maintains Service And Sanitation Standards In Restaurant, Bar/lounge And Room Service Areas. Reviews Staffing Levels To Ensure That Guest Service, Operational Needs And Financial Objectives Are Met. Serves As The Primary Point Of Contact For Restaurant Events.    Monitors Appropriateness Of Ambiance/atmosphere (e.g., Lighting, Music, Table-top, Etc.) Restaurant Concept, Positioning, Time Of Day, Etc.    Monitors Compliance With All Applicable Laws And Regulations.    Monitors Adherence To Liquor Control Policies And Procedures.    Maintains And Monitors All Collateral, Menus And Guest Touch Points Such That All Are Pristine And Free Of Tears, Stains And Noticeable Wear And Tear.    Monitors Alcohol Beverage Service For Compliance With Local Laws.    Monitors Compliance With All Food & Beverage Policies, Standards And Procedures, Including Food Handling And Sanitation Standards.    Assists Servers And Hosts On The Floor During Meal Periods And High Demand Times.  Advocates Sound Financial/business Decision Making.     Manages Day-to-day Operations So That Customer Expectations Of Quality And Standards Are Meet On A Daily Basis. Recognizes Good Quality Products And Presentations.    Oversees The Financial Aspects Of The Department Including Purchasing And Payment Of Invoices.    Takes An Entrepreneurial Approach To Driving The Business   Fostering An Environment That Creates Exciting And Memorable Guest Experiences Provides Services That Are Above And Beyond For Customer Satisfaction And Retention.    Improves Service By Communicating And Assisting Individuals To Understand Guest Needs, Providing Guidance, Feedback, And Individual Coaching When Needed.    Displays Leadership In Guest Hospitality By Exemplifying Excellent Customer Service And Creating A Positive Atmosphere For Guest Relations.    Empowers Employees To Provide Excellent Customer Service.    Acts As The Guest Service Role Model For The Restaurants..    Handles Guest Problems And Complaints.     Meets With Guests On An Informal Basis During Meals Or Upon Departure To Obtain Feedback On Quality Of Food And Beverage, Service Levels And Overall Satisfaction.    Ensures Corrective Action Is Taken To Continuously Improve Service Results.    Manages Service Delivery In Outlets To Ensure Excellent Service From Point Of Entry To Departure (e.g., Greeting From Hostess, Speed Of Order Taking And Food And Beverage Delivery, Fulfillment Of Special Requests, Collection Of Payment & Invitation To Return).    Incorporates Guest Satisfaction As A Component Of Departmental Meetings With A Focus On Continuous Improvement.        Managing And Conducting Human Resource And Talent Management Activities     Provides Guidance And Direction To Subordinates, Including Setting Performance Standards And Monitoring Performance.    Identifies The Educational Needs Of Others, Develops Formal Educational Or Training Programs Or Classes, And Teaches Or Instructs Others.    Facilitates The Fair And Equal Treatment Of Employees.  Strives To Improve Employee Retention.    Monitors Employee Attendance Of On-going Training To Understand Guest Expectations.    Solicits Employee Feedback, Utilizes An "open Door" Policy And Reviews Employee Satisfaction Results To Identify And Address Employee Problems Or Concerns.    Strives To Improve Service Performance.    Encourages Recognition Of Employees Across Areas Of Responsibility.    Establishes And Maintains Open, Collaborative Relationships With Employees And Encourages Employees Do The Same Within The Team.    Establishes Guidelines So Employees Understand Expectations And The Work.    Utilizes Interpersonal And Communication Skills To Lead, Influence, And Encourage Others.    Demonstrates Honesty/integrity And Models Appropriate Behaviors By Leading By Example And Serving As A Role Model.    Encourages And Builds Mutual Trust, Respect, And Cooperation Among Team Members.    Identifies The Developmental Needs Of Others And Coaches, Mentors, Or Otherwise Helps Others To Improve Their Knowledge Or Skills. Develops Specific Goals And Plans To Prioritize, Organize, And Accomplish Own Work.    Monitors And Maintains The Productivity Level Of Employees.    Provides The Leadership, Vision And Direction To Bring Together And Prioritize The Departmental Goals In A Way That Will Be Efficient And Effective.    Manages Staffing Levels To Meet Guest Service Standards, Operational Needs, Guest Service, And Financial Objectives.    Provides Work-related Training, Supervising, Follow-up And Hands-on Management.      Additional Responsibilities Maintains Professional And Technical Knowledge By Tracking Emerging Trends In The Restaurant Industry, Attending Educational Workshops, Reviewing Professional Publications, Establishing Personal Networks, And/or Benchmarking State-of-the-art Practices.    Provides Information To Supervisors, Co-workers, And Subordinates By Telephone, In Written Form, E-mail, Or In Person.    Analyzes Information And Evaluates Results To Choose The Best Solution And Solve Problems.        Management Competencies Leadership Adaptability - Determines How Change Impacts Self And Others; Displays Flexibility In Adjusting Priorities; And Communicates Both The Reasons For Change And How It Impacts The Workplace.  Communication - Customizes Approach To Conveying Complex Information And Ideas To Others In A Convincing And Engaging Manner; Appropriately Interprets Verbal And Non-verbal Behavior; And Models Active Listening To Ensure Understanding.. Problem Solving And Decision Making - Models And Coaches Others On Breaking Complex Issues Into Manageable Parts, Identifying And Evaluating Alternatives And Their Implications Before Making Decisions, And Involving And Gaining Agreement From Others When Making Key Decisions. Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution Building And Contributing To Teams - Leads And Participates As A Member Of A Team To Move The Team Toward The Completion Of Common Goals While Fostering Cohesion And Collaboration Among Team Members. Driving For Results - Sets High Standards Of Performance For Self And/or Others; Assumes Responsibility For Work Objectives; Initiates, Focuses, And Monitors The Efforts Of Self And/or Others Toward The Accomplishment Goals; Proactively Takes Action And Goes Beyond What Is Required. Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements For Self And/or Others To Accomplish Goals And Ensure Work Is Completed. Building Relationships Coworker Relationships - Interacts With Others In A Way That Builds Openness, Trust, And Confidence In The Pursuit Of Organizational Goals And Lasting Relationships.  Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential. Generating Talent And Organizational Capability Organizational Capability - Evaluates And Adapts The Structure Of Team Assignments And Work Processes To Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Talent Management - Provides Guidance And Feedback To Help Individuals Develop And Strengthen Skills And Abilities Needed To Accomplish Work Objectives. Learning And Applying Professional Expertise Applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. Business Acumen - Understands And Utilizes Business Information To Manage Everyday Operations And Generate Innovative Solutions To Approach Team, Business, And Administrative Challenges. Technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct. Food Production And Presentation - Knowledge Of Techniques And Equipment For Preparing And Presenting Food Products (both Plant And Animal) For Consumption, Including Storage/handling Techniques And Sanitation Standards. Willingness To Adhere To Internal Company Standards. Food And Beverage Marketing - Knowledge Of Local And Internal Marketing Efforts To Drive Revenue. Develops And Executes Marketing Plans Using Relevant Information As Appropriate Such As Feedback Gathered From Customers. Food And Beverage Inventory - Knowledge Of Procedures And Techniques For Food Storage And Rotation, Quality Assurance Audit Requirements, Merchandising Food Products, Inventory And Supply Storage, And Shift Production. Finance/accounting - Knowledge And Understanding Of Financial Knowledge, Controls, Inventory, Costs, expenses, And All Cash Handling Procedures And Policies. Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities. Basic Computer Skills - Uses Basic Computer Hardware And Software (e.g., Personal Computers, Word Processing Software, Internet Browsers, Etc.). Mathematical Reasoning - Demonstrates Ability To Add, Subtract, Multiply, Or Divide Quickly, Correctly, And In A Way That Allows One To Solve Work-related Issues. Languages – Italian And English Proficiency Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences. Reading Comprehension - Demonstrates Understanding Of Written Sentences And Paragraphs In Work-related Documents. Writing - Communicates Effectively In Writing As Appropriate For The Needs Of The Audience. Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome Reporting To The F&b Director, The F&b Service & In Room Dining Manager Is Responsible For Restaurants/bars And Room Service. Regis Rome We Are Looking For A F&b Serv...

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