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Housekeeper (seasonal Temporary) Westin Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N Negli Hotel Westin Ci Adoperiamo Per Garantire Il Benessere Dei Nostri Ospiti Offrendo Un Ambiente Stimolante, Servizi Funzionali E Un Programma Rigenerante Che Li Faccia Ripartire Sentendosi Meglio Di Quando Sono Arrivati. Poiché Sappiamo Che Viaggiare Può Sconvolgere L'equilibrio Dei Nostri Ospiti, Ci Prefiggiamo Il Compito Di Aiutarli A Ritrovare Il Controllo E Il Benessere Durante Il Loro Soggiorno. Tutto Ciò Che Facciamo è Volto Ad Aiutare I Nostri Ospiti A Ritrovare Un Benessere A 360 Gradi. Gli Ospiti Apprezzano Il Nostro Atteggiamento Collaborativo, Il Nostro Servizio Attento E Ogni Nostro Gesto Diretto A Rendere Piacevole Il Loro Soggiorno. Cerchiamo Persone Dinamiche Desiderose Di Unirsi Al Team E Sempre Disposte A Intervenire Per Dare Una Mano.  Se Siete Persone Positive, Adattabili, Intuitive E Sinceramente Interessate A Favorire Il Benessere Di Chi Vi Circonda, Vi Invitiamo A Scoprire Come Possiamo Crescere Insieme Negli Hotel Westin. At The Westin Excelsior Rome We Are Looking For A Housekeeper, Seasonal Temporary Contract.  Position Summary Respond Promptly To Requests From Guests And Other Departments. Fill Cart With Supplies And Transport Cart To Assigned Area. Enter Guest Rooms Following Procedures For Gaining Access And Ensuring Vacancy Before Entering. Replace Guest Amenities And Supplies In Rooms. Replace Dirty Linens And Terry With Clean Items.  Make Beds And Fold Terry. Clean Bathrooms. Remove Trash, Dirty Linen, And Room Service Items. Check That All Appliances Are Present In The Room And In Working Order. Straighten Desk Items, Furniture, And Appliances. Dust, Polish, And Remove Marks From Walls And Furnishings. Vacuum Carpets And Performs Floor Care Duties (e.g., In Guest Rooms And Hallway). Follow All Company And Safety And Security Policies And Procedures; Report Any Maintenance Problems, Safety Hazards, Accidents, Or Injuries; Complete Safety Training And Certifications; Properly Store Flammable Materials. Ensure Uniform And Personal Appearance Are Clean And Professional; Maintain Confidentiality Of Proprietary Information. Welcome And Acknowledge All Guests According To Company Standards; Anticipate And Address Guests’ Service Needs; Assist Individuals With Disabilities; Thank Guests With Genuine Appreciation. Speak With Others Using Clear And Professional Language. Support Team To Reach Common Goals. Ensure Adherence To Quality Expectations And Standards. Move, Lift, Carry, And Place Objects Weighing Less Than Or Equal To 25 Pounds Without Assistance And In Excess Of 25 Pounds With Assistance. Ability To Push And Pull A Loaded Housekeeping Cart And Other Work-related Equipment Over Sloping And Uneven Surfaces. Reach Overhead And Below The Knees, Including Bending, Twisting, Pulling, And Stooping. Stand, Sit, Kneel, Or Walk For An Extended Period Across An Entire Work Shift. Grasp, Turn, And Manipulate Objects Of Varying Size And Weight, Requiring Fine Motor Skills And Hand-eye Coordination. Perform Other Reasonable Job Duties As Requested By Supervisors.   Critical Tasks Safety And Security Report Work Related Accidents, Or Other Injuries Immediately Upon Occurrence To Manager/supervisor. Follow Company And Department Safety And Security Policies And Procedures To Ensure A Clean, Safe, And Secure Environment. Follow Hazardous Material Management Program Procedures For Handling And Disposing Of Chemicals, Fertilizer, Pesticides, Blood Borne Pathogens, Etc., Including Using Material Safety Data Sheets (msds). Use Proper Equipment, Wear Appropriate Personal Protective Clothing (ppe), And Employ Correct Lifting Procedures, As Necessary, To Avoid Injury. Identify And Correct Unsafe Work Procedures Or Conditions And/or Report Them To Management And Security/safety Personnel. Complete Appropriate Safety Training And Certifications To Perform Work Tasks. Follow Property Specific Procedures For Handling Emergency Situations (e.g., Evacuations, Medical Emergencies, Natural Disasters). Follow Policies And Procedures For The Safe Operation And Storage Of Tools, Equipment, And Machines. Maintain Awareness Of Undesirable Persons On Property Premises. Policies And Procedures Protect The Privacy And Security Of Guests And Coworkers. Follow Company And Department Policies And Procedures. Ensure Uniform, Nametags, And Personal Appearance Are Clean, Hygienic, Professional And In Compliance With Company Policies And Procedures. Protect Company Tools, Equipment, Machines, Or Other Assets In Accordance With Company Policies And Procedures. Maintain Confidentiality Of Proprietary Materials And Information. Perform Other Reasonable Job Duties As Requested By Supervisors. Guest Relations Address Guests' Service Needs In A Professional, Positive, And Timely Manner. Welcome And Acknowledge Each And Every Guest With A Smile, Eye Contact, And A Friendly Verbal Greeting, Using The Guest's Name When Possible. Anticipate Guests' Service Needs, Including Asking Questions Of Guests To Better Understand Their Needs And Watching/listening To Guest Preferences And Acting On Them Whenever Possible. Thank Guests With Genuine Appreciation And Provide A Fond Farewell. Assist Other Employees To Ensure Proper Coverage And Prompt Guest Service. Actively Listen And Respond Positively To Guest Questions, Concerns, And Requests Using Brand Or Property Specific Process (e.g., Learn, Pleased, Guest Response, Leap) To Resolve Issues, Delight, And Build Trust. Communication Speak To Guests And Co-workers Using Clear, Appropriate And Professional Language. Discuss Work Topics, Activities, Or Problems With Coworkers, Supervisors, Or Managers Discreetly And Quietly, Avoiding Public Areas Of The Property. Working With Others Support All Co-workers And Treat Them With Dignity And Respect. Quality Assurance/quality Improvement Comply With Quality Assurance Expectations And Standards. Physical Tasks Move, Lift, Carry, And Place Objects Weighing Less Than Or Equal To 25 Pounds Without Assistance And In Excess Of 25 Pounds With Assistance. Ability To Push And Pull A Loaded Housekeeping Cart Over Sloping And Uneven Surfaces. Reach Overhead And Below The Knees, Including Bending, Twisting, Pulling, And Stooping. Stand, Sit, Kneel, Or Walk For An Extended Period Across An Entire Work Shift. Grasp, Turn, And Manipulate Objects Of Varying Size And Weight, Requiring Fine Motor Skills And Hand-eye Coordination. Move At A Speed That Is Required To Respond To Work Situations (e.g., Run, Walk, Jog). Visually Inspect Tools, Equipment, Or Machines (e.g., To Identify Defects) Move Through Narrow, Confined, Or Elevated Spaces. Move Over Sloping, Uneven, Or Slippery Surfaces And Steps. Move Up And Down Stairs And/or Service Ramps. Continual Use Of Manual Dexterity And Gross Motor Skills With Frequent Use Of Bi-manual Dexterity And Fine Motor Skills. Housekeeping Protocol Contact Engineering, At Your Service (ays), Delighted To Serve (dts), Or Housekeeping Office Directly For Urgent Repairs. Identify And Report Preventative Or Other Maintenance Issues In Public Areas Or Guest Rooms. Select Appropriate Cleaning Chemicals And Necessary Personal Protective Equipment For Various Surfaces And Cleaning Jobs, Following Osha Regulations And Corporate Standards. Respond Promptly To Requests From Guests, Front Desk, Or At Your Service Requests. Transport Cart To Assigned Area And Position Securely, Following Procedures For Cart Positioning. Return Cart To Designated Area At The End Of Shift. Fill Cart With Supplies (e.g., Chemicals, Rags, Linens, Amenities) As Needed. Report Room Status (e.g., Do Not Disturb Notice On Room, Discrepant Rooms) To Main Linen Room, Housekeeping Manager/supervisor, Or Front Desk. Guest Rooms, Villas, And Suites Enter Guest Rooms Following Procedures For Gaining Access, Such As Knocking Three Times, Saying “housekeeping,” And Ensuring Vacancy Before Entering. Report Missing Hotel/resort Property And Damages To Room To Manager/supervisor. Limit Access To Guest Rooms While Cleaning By Following Departmental Procedures. Replace Guest Amenities And Supplies In Rooms, Such As Toiletries, Glasses, Mugs, Linens, Towels, Tissues, Coffee, Printed Materials, And Laundry Bags According To Standards. Replace Dirty Linens (e.g., Sheets, Pillow Cases) And Terry (e.g., Towels, Bathrobes) With Clean Items, Following Correct Bed Making And Folding Standards. Clean Bathrooms, Including Bathtub/hot Tub/shower, Toilet, Floor, Sink, And Mirror. Remove Trash, Dirty Linen, And Room Service Items From Room And Balcony/patio. Check That All Appliances Are Present In The Room And In Working Order (e.g., Hair Dryer, Television And Remote, Dvd Player, Microwave). Straighten Desk Items, Furniture, And Appliances And Restore To Original Positions. Dust, Polish, And Remove Marks From Walls And Furnishings (e.g., Appliances, Furniture, Ice Bucket, Honor Bar, Baseboards, Ledges, Entrance Door). Vacuum Carpets And Performs Floor Care Duties (e.g., In Guest Rooms And Hallway).   Critical Competencies Interpersonal Skills Customer Service Orientation Team Work Diversity Relations Personal Attributes Safety Orientation Presentation Dependability Integrity Positive Demeanor     Preferred Qualifications Education No High School Diploma/no G.e.d. Equivalent Related Work Experience No Related Work Experience Is Required Supervisory Experience No Supervisory Experience Is Required   Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome Enter Guest Rooms Following Procedures For Gaining Access, Such As Knocking Three Times, Saying “housekeeping,” And Ensuring Vacancy Before Entering. Anticipate Guests' Service Needs...
Welcome Hostess Complex - The Westin Excelsior&the St.regis Florence St. Regis Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N Il Marchio St. Regis Ha Fondato Il Concetto Di Hotel Di Lusso Con L'apertura Del The St. Regis New York Oltre 110 Anni Fa.  Quando John Jacob Astor Iv Ha Aperto Le Porte Del Suo Capolavoro In Stile Beaux-arts Sulla Fifth Avenue Di New York, St. Regis è Diventato Un Simbolo Di Eleganza Senza Compromessi E Di Servizio Personalizzato.  Oggi, Forte Delle Sue 40 Strutture Considerate Tra Le Migliori Al Mondo, St. Regis è Il Luogo Dove Nascono Nuove Tendenze, Le Aspettative Vengono Superate E Gli Ospiti Vivono Esperienze Eccezionali.  Vi Invitiamo A Esplorare Le Opportunità Di Lavoro Di St. Regis. Position Summary Greet Guests And Determine The Number In Their Party. Seat Guests By Finding A Clean, Available Table; Pulling Out Chairs; Placing Clean/current Menu In Front Of Guest, Etc. Guide Guests Through The Dining Rooms And Provide Any Needed Assistance. Move And Arrange Tables, Chairs, And Settings And Organize Seating For Groups With Special Needs. Ensure Place Settings Are Appropriate And Each Guest Has A Napkin, Clean Silverware, And Any Other Item That Is Part Of The Standard Place Setting. Check Menus To Ensure They Are Current, Clean, Plentiful, And Wrinkle-free. Maintain Cleanliness Of Work Areas Throughout The Day, Practicing Clean-as-you-go Procedures. Monitor Dining Rooms For Seating Availability, Service, Safety, And Well Being Of Guests.   Follow All Company And Safety And Security Policies And Procedures; Report Accidents, Injuries, And Unsafe Work Conditions To Manager; And Complete Safety Training And Certifications. Ensure Uniform And Personal Appearance Are Clean And Professional, Maintain Confidentiality Of Proprietary Information, And Protect Company Assets. Welcome And Acknowledge All Guests According To Company Standards. Speak With Others Using Clear And Professional Language, And Answer Telephones Using Appropriate Etiquette. Develop And Maintain Positive Working Relationships With Others, Support Team To Reach Common Goals, And Listen And Respond Appropriately To The Concerns Of Other Employees. Ensure Adherence To Quality Expectations And Standards. Stand, Sit, Or Walk For An Extended Period Of Time. Move, Lift, Carry, Push, Pull, And Place Objects Weighing Less Than Or Equal To 10 Pounds Without Assistance. Perform Other Reasonable Job Duties As Requested By Supervisors. Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Florence Seat Guests By Finding A Clean, Available Table; Pulling Out Chairs; Placing Clean/current Menu In Front Of Guest, Etc. Maintain Cleanliness Of Work Areas Throughout The Day, Practic...
Director Of Human Resources W Hotelstipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N Colori Vivaci E Lusso Contemporaneo Sono La Cifra Stilistica Degli Hotel W, Che Stravolgono Completamente Il Concetto  Di Hotel Tradizionale. L'atteggiamento Irriverente E Il Gusto Dell'eccesso Che Ci Caratterizzano Ridefiniscono Il Divertimento Del Moderno Jet Set. L'appetito Per Le Esperienze Più Straordinarie Dei Nostri Ospiti Li Porta A Chiedere Di Più, A Sperimentare Tutto E Ad Andare Al Massimo. Condividiamo Le Passioni Dei Nostri Ospiti E Li Guidiamo Nella Scoperta Delle Novità. La Moderazione Non è Il Nostro Forte Perché Sappiamo Che Il Gusto Della Vita Richiede Energia. I Nostri Ospiti Mordono La Vita E Vivono Ogni Giorno Secondo Questo Slogan: Detox.retox.repeat. Se Vi Sentite Pronti A Contribuire All'atmosfera Energizzante Degli Hotel W Che Ogni Giorno Attirano Gli Ospiti Più Anticonformisti Del Mondo, Vi Invitiamo Ad Esplorare Le Opportunità Di Lavoro Dei W Hotels. The W Rome Is Casting For A Director Of Human Resources. Reporting Directly To The Property General Manager, With A Dotted-line (functional) Reporting Relationship To The Regional Senior Director Of Human Resources, The Director Of Human Resources Will Be An Integral Member Of The Property Executive Committee.  As A Member Of The Human Resources Organization, He/she Contributes A High Level Of Human Resource Generalist Knowledge And Expertise For A Designated Property.  He/she Will Be Accountable For Talent Acquisition, Succession/workforce Planning, Performance Management And Development For Property Employees, Using Technology Efficiently, And Coaching/developing Others To Help Influence And Execute Business Objectives In The Most Efficient Manner.  He/she Generally Works With Considerable Independence, Developing Processes To Accomplish Objectives In Alignment With Broader Business Objectives.  Additionally, He/she Utilizes A Human Resource Business Plan Aligned With Property And Brand Strategies To Deliver Hr Services That Enable Business Success. Core Work Activities Managing The Human Resources Strategy Executes And Follows-up On Engagement Survey Related Activities. Champions And Builds The Talent Management Ranks In Support Of Property And Region Diversity Strategy. Translates Business Priorities Into Property Human Resources Strategies, Plans And Actions Implements And Sustains Human Resources Initiatives At The Property. Coordinates The Human Capital Review Process At Property(s) And Leads Succession Planning Activities On Property And In The Market, As Appropriate. Leads The Assessment Of Property(s) Leadership Pipeline Through The Human Capital Review Process And Assists With Follow-up. Creates Value Through Proactive Approaches That Will Affect Performance Outcome Or Control Cost. Monitors Effective Use Of Myhr By Property Managers And Employees. Leads And Participates In Succession Management And Workforce Planning. Responsible For Human Resources Strategy And Execution. Serves As Key Change Manager For Initiatives That Have High Employee Impact. Attends Owners Meetings As A Member Of The Property Executive Committee And Provides Meaning Or Context To The Human Resources Results (e.g., Retention Statistics, Critical Open Positions, Employee Satisfaction, And Training Initiatives And Results); And Demonstrates An Understanding Of Owner Priorities. Supervises One Or More On-property Human Resources, As Well As Market-based Human Resources Specialist Type Resources Where Appropriate. Managing Staffing And Recruitment Process Analyzes Open Positions To Balance The Development Of Existing Talent And Business Needs. Serves As Coach And Expert Facilitator Of The Selection And Interviewing Process. Surfaces Opportunities In Work Processes And Staffing Optimization. Makes Staffing Decisions To Manage The Talent Cadre And Pipeline At The Property. Develops Staffing Strategy (in Collaboration With Hiring Manager) Relating To Hiring Practices; Consults With Hiring Manager On Compensation, Benefits, Etc. Monitors Sourcing Process And Outcomes Of Staffing Process. Ensures Managers Are Competent In Assessing And Evaluating Hourly Staff. Managing Employee Compensation Strategy Remains Current And Knowledgeable In The Internal And External Compensation And Work Competitive Environments. Leads The Planning Of The Hourly Employee Total Compensation Strategy. Champions The Communication And Proper Use Of Total Compensation Systems, Tools, Programs, Policies, Etc. Participates In Quarterly Internal Equity Analysis; Reviews Internal Equity Reports And Surface Issues Needing Resolution. Creates And Implement S Total Compensation Management Packages/offers, Particularly Recognition And Incentive Programs Directed Towards Property Priorities. Managing Staff Development Activities Ensures Completion Of The Duties And Responsibilities Of The Properties’ Human Resources Staff Members, As Outlined In Applicable Job Description(s). Ensures Property Human Resources Staff Is Properly Trained In All Employee-related Human Resource Information To Appropriately Respond To Property Employees. Serves As Resource To Property Human Resources Staff On Employee Relations Questions And Issues. Continually Reinforces Positive Employee Relations Concepts. Management Competencies Leadership Adaptability – Develops Strategies And Identifies Resources To Implement And Manage Change; Models Flexibility In Adjusting Priorities; And Communicates The Need For Change In A Positive Way That Encourages Commitment.  Communication - Actively Listens And Uses Appropriate Communication Styles To Deliver Complex Information In A Clear Concise Way And Influences Others To Accept A Point Of View, Gain Consensus, Or Take Action. Problem Solving And Decision Making - Models And Sets Expectations For Solving Complex Problems, Collecting And Comparing Information To Evaluate Alternatives, Considering Their Potential Impact Before Making Decisions, Involving Others To Gain Agreement And Support, And Guiding Others To Implement Solutions. Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution Building And Contributing To Teams - Leads And Participates As A Member Of A Team To Move The Team Toward The Completion Of Common Goals While Fostering Cohesion And Collaboration Among Team Members. Driving For Results - Focuses And Guides Others In Accomplishing Work Objectives. Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements Self And/or Others To Accomplish Goals And Ensure Work Is Completed. Building Relationships Coworker Relationships - Develops And Uses Collaborative Relationships To Facilitate The Accomplishment Of Work Goals. Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential. Generating Talent And Organizational Capability Organizational Capability - Evaluates And Adapts The Structure Of Organizational Units, Jobs, And Work Processes to Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Talent Management - Provides Guidance And Feedback To Help Individuals Develop And Strengthen Skills And Abilities Needed To Accomplish Work Objectives. Learning And Applying Professional Expertise Applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. Business Acumen - Understands And Utilizes Business Information (e.g., Data Related To Employee Engagement, Guest Satisfaction, And Property Financial Performance) To Manage Everyday Operations And Generate Innovative Solutions To Approach Business And Administrative Challenges. Technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct And Manage Everyday Business Operations And Generate Innovative Solutions To Approach Function-specific Work Challenges. Personnel And Human Resources — Knowledge Of Principles And Procedures For Personnel Recruitment, Selection, Training And Development, Compensation And Benefits, Labor Relations And Negotiation, And Personnel Information Systems. Compensation And Benefits - The Knowledge Of Principles, Regulatory Laws, And Application Of Human Resources Compensation And Benefit Methods, Including Workers Compensation And Work Accident Procedures. Eeo - Knowledge Of Federal, State, And Local Laws And Regulations That Affect Employment.  this Includes The Ability To Administer And Monitor Affirmative Action Programs And Analyzing Diversity Reports.  Associate Relations - Knowledge Of The Broad Range Of Relationships That Could Impact An Employee, Employer, Or Applicant.  this Includes Knowledge Of Federal And State Laws, Company Policies And Practices, And Ethical Obligations To Investigate, Evaluate, And Recommend An Appropriate Resolution To An Employee Or Labor Relations Complaint. Recruitment And Hiring - Ability To Recruit, Interview, And Hire Qualified Candidates.  this Includes Knowledge Of Best Practices For Each Stage Of The Selection System. Training - The Ability To Perform Training Needs Assessment Analysis, Develop Training Programs, And Effectively Delivering Training Modules To Employees. Payroll - Knowledge Of Principles And Application Of Human Resources Hourly And Management Payroll Methods And Practices.  Education And Training - Knowledge Of Principles And Methods For Curriculum And Training Design, Teaching And Instruction For Individuals And Groups, And The Measurement Of Training Effects. Computer Skills - The Ability To Use Hris Systems (working Knowledge Of Tools And Processes For Monitoring And Evaluating Personnel Data), Ability To Use Peoplesoft Software, And Ability To Use Microsoft Office (excel, Word, Access, And Outlook). Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities. Basic Computer Skills - Uses Basic Computer Hardware And Software (e.g., Personal Computers, Word Processing Software, Internet Browsers, Etc.). Mathematical Reasoning - Demonstrates Ability To Add, Subtract, Multiply, Or Divide Quickly, Correctly, And In A Way That Allows One To Solve Work-related Issues. Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences. Reading Comprehension - Demonstrates Understanding Of Written Sentences And Paragraphs In Work-related Documents. Writing - Communicates Effectively In Writing As Appropriate For The Needs Of The Audience. Candidate Profile  2-year Degree From An Accredited University In Human Resources, Business Administration, Or Related Major; 4 Years’ Experience In The Human Resources, Management Operations, Or Related Professional Area Or 4-year Bachelor's Degree In Human Resources, Business Administration, Or Related Major; 2 Years Experience In The Human Resources, Management Operations, Or Related Professional Area. Experience In The Hospitality Industry, Ideally Luxury And/or Lifestyle Segments In International Companies Italian And English Speaker Knowledgeable And Confident With The Italian Labor Market And Legislation Explore Our Very Big World As A World-class Leader In The Travel Industry, There’s No Better Place Than Marriott International To Make Your Mark. Joining Us, You’ll Get To Entertain And Meet People From All Over The World As You Build Your Experience. You’ll Find A Place Where Your Personality And Ideas Are Appreciated Just As Much As The Work You Do. And You’ll Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options. If You Have The Natural Ability To Communicate And Enjoy Working With Others, We Welcome You To Join Our Global Family. You’re Welcomed Here Our Highest Priority Is Making You Feel As Welcome As Our Guests. We Want You To Know You’re Important To Us And That You’ll Make An Impact In Your Role, And For That, You’ll Be Appreciated And Valued. Marriott International Is An Equal Opportunity Employer Committed To Hiring A Diverse Workforce And Sustaining An Inclusive Culture. Marriott International Does Not Discriminate On The Basis Of Disability, Veteran Status Or Any Other Basis Protected Under Federal, State Or Local Laws. Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome Problem Solving And Decision Making - Models And Sets Expectations For Solving Complex Problems, Collecting And Comparing Information To Evaluate Alternatives, Considering Their Pote...
Revenue Manager Westin Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N Negli Hotel Westin Ci Adoperiamo Per Garantire Il Benessere Dei Nostri Ospiti Offrendo Un Ambiente Stimolante, Servizi Funzionali E Un Programma Rigenerante Che Li Faccia Ripartire Sentendosi Meglio Di Quando Sono Arrivati. Poiché Sappiamo Che Viaggiare Può Sconvolgere L'equilibrio Dei Nostri Ospiti, Ci Prefiggiamo Il Compito Di Aiutarli A Ritrovare Il Controllo E Il Benessere Durante Il Loro Soggiorno. Tutto Ciò Che Facciamo è Volto Ad Aiutare I Nostri Ospiti A Ritrovare Un Benessere A 360 Gradi. Gli Ospiti Apprezzano Il Nostro Atteggiamento Collaborativo, Il Nostro Servizio Attento E Ogni Nostro Gesto Diretto A Rendere Piacevole Il Loro Soggiorno. Cerchiamo Persone Dinamiche Desiderose Di Unirsi Al Team E Sempre Disposte A Intervenire Per Dare Una Mano.  Se Siete Persone Positive, Adattabili, Intuitive E Sinceramente Interessate A Favorire Il Benessere Di Chi Vi Circonda, Vi Invitiamo A Scoprire Come Possiamo Crescere Insieme Negli Hotel Westin. Job Summary At The Westin Excelsior And St Regis Rome, We Are Looking For A Revenue Manager. The Role Reports To The Director Of Revenue Management And Assists In Managing Room Inventory For The Two Properties To Maximize Room Revenue. The Revenue Manager Assists In Releasing Group Rooms Into General Inventory And Ensures Clean Booking Windows For Guests.  The Position Support Pricing And Placement Of The Properties And Oversees The Inventory Management System To Verify The Appropriateness Of Agreed Upon Selling Strategies.   Candidate Profile    Education And Experience 2-year Degree From An Accredited University In Business Administration, Finance And Accounting, Economics, Hotel And Restaurant Management, Or Related Major; 3 Years Experience In The Revenue Management, Sales And Marketing, Or Related Professional Area. Or 4-year Bachelor's Degree From An Accredited University In Business Administration, Finance And Accounting, Economics, Hotel And Restaurant Management, Or Related Major; 1 Year Experience In The Revenue Management, Sales And Marketing, Or Related Professional Area.   Tasks And Responsabilities Analyze And Report Revenue Management Data. - Fills Out Information, Analyzes And Monitors Actual Versus Forecasted Sales. - Identifies Principles, Reasons, Or Underlying Facts Of Information By Breaking Down Information Or Data Into Separate Parts. - Analyzes Information And Evaluates Results To Propose The Best Solution And Resolve Problems. - Uses Computers And Computer Systems (including Hardware And Software) To Program, Write Software, Set Functions, Enter Data, Or Process Information. - Generates And Delivers Accurate And Timely Results In The Form Of Reports, Presentations, Etc. - Assists In Analyzing Sales Strategy To Increase Market Share For All Properties. - Maintains Accurate Reservation System Information. - Analyzes End-of-period Data And Other Available Systems To Identify Trends, Future Periods Of Need, And Barriers To Achieving Goals. - Generates Transitional Segment Updates Each Period. - Assists In The Account Diagnostic Process And Validates Findings.   Executes Projects And Revenue Management Strategy. - Updates Market Knowledge And Aligns Strategies And Approaches Accordingly. - Achieves And Exceeds Goals Including Performance, Budget, Team, Etc. - Participates In Meetings To Plan, Organize, Prioritize, Coordinate And Manage Activities And Solutions. - Assists In Establishing Long-term Goals And Specifies Strategies And Actions To Achieve Them. Demonstrates Knowledge Of Problems, Products, Systems, And Processes Relevant To The Job. - Understands And Meets The Needs Of Key Stakeholders (owners, Company, Guests, Etc.). - Explores Opportunities That Drive Revenue, Create Value For Customers And Encourage Innovation; Challenges Existing Processes/systems/products To Make Improvements. - Provides Functional Revenue Management Expertise To Cluster General Managers, Leadership Teams And Market Sales Leaders. - Ensures Hotels Strategies Align With Brand Philosophies And Initiatives. - Ensures That Sales Strategies And Rate Restrictions Are Communicated, Implemented And Modified As Market Conditions Change. - Prepares Sales Strategy Meeting Agenda And Supporting Documentation. - Proactively Communicates With Properties Regarding Rate Restrictions And Strategy. - Assists With Managing Room Inventory To Maximize Cluster Revenue. - Assists Hotels With Pricing And Provides Input On Business Valuation Recommendations. - Assists With Coordinating Strategies Among Cluster Sales Offices. - Supports Cluster Sales Initiatives By Working With All Reservation Centers. - Utilizes Reservation And Demand Forecasting Systems To Value, Implement And Control Sales Strategies. - Monitors Distribution Channels For Hotel Positioning, Information Accuracy, And Competitive Positioning. - Ensures Property Diagnostic Processes (pdp) Are Utilized To Maximize Revenue And Profits. - Initiates, Implements And Evaluates Revenue Testing. - Provides Recommendations To Improve The Effectiveness Of Revenue Management Processes. - Communicates Brand Initiatives, Demand And Market Analysis To The Hotels. - Understands And Communicates Brand Value As It Relates To Revenue Management Opportunities. - Promotes And Protects Brand Equity. Build Successful Relationships - Proactively Develops And Manages Internal Relationships With Key Stakeholders. - Acts As A Liaison, When Necessary, Between Ownership And Regional/business Systems Support. Additional Responsibilities - Informs And/or Updates Managers On Relevant Information In A Timely Manner. - Attends Staff/preventative/long Range Meetings As Requested By Ownership. Leadership •             Adaptability - Maintains Performance Level Under Pressure Or When Experiencing Changes Or Challenges In The Workplace.   •             Communication - Conveys Information And Ideas To Others In A Convincing And Engaging Manner Through A Variety Of Methods. •             Problem Solving And Decision Making - Identifies And Understands Issues, Problems, And Opportunities; Obtains And Compares Information From Different Sources To Draw Conclusions, Develop And Evaluate Alternatives And Solutions, Solve Problems, And Choose A Course Of Action. •             Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution •             Building And Contributing To Teams - Actively Participates As A Member Of A Team To Move The Team Toward The Completion Of Goals. •             Driving For Results - Sets High Standards Of Performance For Self; Assumes Responsibility For Work Objectives; Initiates, Focuses, And Monitors The Efforts Of Self Toward The Accomplishment Goals; Proactively Takes Action And Goes Beyond What Is Required. •             Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements To Accomplish Goals And Ensure Work Is Completed. Building Relationships •             Coworker Relationships - Interacts With Others In A Way That Builds Openness, Trust, And Confidence In The Pursuit Of Organizational Goals And Lasting Relationships.  •             Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. •             Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential.  organizational Capability •evaluates And Adapts The Structure Of Own Assignments And Suggests Improvements To Work Processes To Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Learning And Applying Professional Expertise •applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. •business Acumen - Understands And Utilizes Business Information To Manage Everyday Operations. •technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct. Revenue Management - Knowledge Of Revenue Management Concepts, Processes And Strategies Such As Average Daily Rate, Revenue Per Available Room, Sales Cycles And Trends, Account Management, Pricing And Inventory Management. Skill In Using A Yield Management System And Interpreting Pricing And Inventory Reports.          O     Analysis - The Ability To Analyze And Summarize Detailed Data To Make Inferences And Recommendations. Included Is The Creation And Maintenance Of Spreadsheets For Storing Data.     O     Research - Skill In Collecting Information From A Variety Of Sources Relating To Market Data, Historical Cycles, Travel And Tourism Trends, And Real Estate Market Dynamics. The Ability To Know When To Seek Addition Information And Where To Look To Find It.     O      Inventory Management - The Ability To Manage Rooms And Function Space Restrictions And Thresholds Using Systems Or Manually In Order To Maximize Revenue/profit Across All Segments.     O         Computer Skills - The Willingness To Learn And Ability To Use Computer Systems And Software Packages To Input, Access, Modify, Store, Or Output Information Or To Execute Programs And Analyses. This Includes The Ability To Enter And Retrieve Data From Computer Systems Using A Keyboard, Mouse, Or Trackball.     O               Economics And Finance - Knowledge Of Economic Principles And Practices, P&l Statements, Operating Budgets, Forecasting And Scheduling, And The Reporting Of Financial Data.     O               Sales And Marketing - Knowledge Of Sales And Marketing Concepts Including Principles And Methods For Showing, Promoting And Selling Products Or Services As Well As Marketing Strategies And Tactics.   •             Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities.          Languages – Italian And English Proficiency     O     Computer Skills - Uses Computer Hardware And Software (e.g., Personal Computers, Word Processing Software, Internet Browsers, Etc.).     O     Mathematical Reasoning - Demonstrates Ability To Add, Subtract, Multiply, Or Divide Quickly, Correctly, And In A Way That Allows One To Solve Work-related Issues.     O     Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences.     O     Reading Comprehension - Demonstrates Understanding Of Written Sentences And Paragraphs In Work-related Documents.     O     Writing - Communicates Effectively In Writing As Appropriate For The Needs Of The Audience.         What We Offer Professional Career Progression At International Level In 7300 Marriott Hotels. Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Across The Company. Learning And Development Opportunities Online, On The Job And In Class. Charity Events, Wellbeing Activities Through The Takecare Program. Experienced Management & Motivated And Engaging Colleagues Canteen Service   Connect Your Passions With A Rewarding Opportunity You’re A Hospitality Enthusiast. Join Us And Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options.   Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome Knowledge Of Sales And Marketing Concepts Including Principles And Methods For Showing, Promoting And Selling Products Or Services As Well As Marketing Strategies And Tactics. Knowle...
Attendant-bar St. Regis Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N Il Marchio St. Regis Ha Fondato Il Concetto Di Hotel Di Lusso Con L'apertura Del The St. Regis New York Oltre 110 Anni Fa.  Quando John Jacob Astor Iv Ha Aperto Le Porte Del Suo Capolavoro In Stile Beaux-arts Sulla Fifth Avenue Di New York, St. Regis è Diventato Un Simbolo Di Eleganza Senza Compromessi E Di Servizio Personalizzato.  Oggi, Forte Delle Sue 40 Strutture Considerate Tra Le Migliori Al Mondo, St. Regis è Il Luogo Dove Nascono Nuove Tendenze, Le Aspettative Vengono Superate E Gli Ospiti Vivono Esperienze Eccezionali.  Vi Invitiamo A Esplorare Le Opportunità Di Lavoro Di St. Regis. The St. Regis Venice Is Currently Recruiting For An Attendant Bar. The Attendant Bar Will Report To The Bar Manager And She/he Will Join A Team Of Passionate Bar Professionals. This Is A Great Opportunity To Work In The Most Sophisticated Hotel In Venice, Which Combines An Impeccable Legacy With Contemporary Luxury At The City’s Best Address On The Grand Canal. Refurbished In 2019, The St. Regis Venice Merges Its Artistic And Cultural History Of 150 Years With An Avant-garde Outlook And A Revolutionary Design Captivating Luminaires And Influencers From All Around The World. What We Offer Professional Career Progression At International Level In 7300 Marriott Hotels Learning And Development Opportunities Online, On The Job And In Class Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Experienced Management & Motivated And Engaging Colleagues Charity Events, Wellbeing Activities And Voluntary Work In The Community Of Venice Through The Takecare Program Canteen Service And Uniform   The Impact You’ll Make You Are A Bright Mixologist Who Is Always On The Lookout For New Beverage Trends. When You Are Behind The Bar, You Create An Energy That Is Both Welcoming And Exciting. You Take Pride In Offering Our Guests A Diverse And Seasonally-inspired Beverage Menu, A Warm Conversation, And Helpful Suggestions. When You Shine, Our Guests Will Look Forward To Relaxing With You After A Long Day.   What You’ll Do   Welcome Guests & Attend To Tables And At The Bar Prepare Cocktails As Per Recipes And Serve Wine/champagne And Non-alcoholic Drinks Prepare Garnishes And Appetizers Stock Ice, Glassware And Paper Supplies Set Up And Maintain Cleanliness Of Bar Area Follow Standard Operating Procedures And Brand Identity Guidelines   What We’re Looking For   Great Storytelling Skills In English Previous Bartending Experience Is A Big Plus. Reliability, Motivation, Positive Outlook And Outgoing Personality Strong Passion For Luxury Bar Tendering   This Role Requires The Ability To Move And Lift Up To 25 Lbs. Standing, Sitting Or Walking For Extended Periods Of Time And Ensuring A Professional Appearance In A Clean Uniform Are Also Required. Prior To Employment, We’ll Ask You To Complete Safety Training And Certification.   Explore Our Very Big World As A World-class Leader In The Travel Industry, There’s No Better Place Than Marriott International To Make Your Mark. Joining Us, You’ll Get To Entertain And Meet People From All Over The World As You Build Your Experience. You’ll Find A Place Where Your Personality And Ideas Are Appreciated Just As Much As The Work You Do. And You’ll Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options. If You Have The Natural Ability To Communicate And Enjoy Working With Others, We Welcome You To Join Our Global Family.   Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Venice Standing, Sitting Or Walking For Extended Periods Of Time And Ensuring A Professional Appearance In A Clean Uniform Are Also Required. The Attendant Bar Will Report To The Bar Manage...
Maître The Luxury Collectiontipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N The Luxury Collection è Una Sfavillante Collezione Di Hotel E Resort Autentici Dislocati In Tutto Il Mondo Che Sono Un'espressione Unica Della Località In Cui Sorgono. I Team Dei Nostri Hotel Offrono Esperienze Uniche E Gratificanti Nelle Destinazioni Più Ambite Al Mondo. La Nostra Mission è Guidare I Nostri Ospiti, Esperti Viaggiatori Che Affrontano Viaggi Di Trasformazione Che Li Toccano Nel Profondo, Arricchire Le Loro Vite E Creare Ricordi Duraturi. Se Vi Appassiona La Narrazione Evocativa E Desiderate Offrire Un Servizio Genuino, Premuroso E Personalizzato, Vi Invitiamo Ad Accompagnarci In Questo Viaggio E Ad Esplorare Le Opportunità Di Lavoro Di The Luxury Collection. The Gritti Palace, A Luxury Collection Hotel Belonging To Marriott International, Is Currently Recruiting For A Maître. Reporting To The Restaurant Manager, The Maître Will Be Part Of A Team Of High-level Professionals With A Strong Passion For F&b. It Is A Seasonal, Full-time Role (40-hour Working Week). The Ideal Candidate Is A Strong Connoisseur Of Luxury F&b And She/he Is Able To Provide An Outstanding Customer Service To Our Very Demanding Guests While Coordinating A Team Of Chef De Rang, Demi-chef And Commis De Rang. This Is A Great Opportunity To Work In A Place Of Exceptional Art And Elegance, Where History And Culture Are Met With Renewed Venetian Style. The Gritti Is Known For Impassioned Service, A Delectable Culinary Experience And An Intimate Wellness Haven. The Reference Point For The World's Elite At International City Events Such As The Biennale, Carnival And The Venice Film Festival. What We Offer Professional Career Progression At International Level In 7300 Marriott Hotels Learning And Development Opportunities Online, On The Job And In Class Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Experienced Management & Motivated And Engaging Colleagues Charity Events, Wellbeing Activities And Voluntary Work In The Community Of Venice Through The Takecare Program Canteen Service And Uniform The Impact You’ll Make The Second Maître Knows The Finest Details Of Our Menù And Can’t Wait To Share Her/his Expertise With Our Guests. When They Dine With Us, Her /his Warm Greeting, Flawless Table Settings, And Her/his Friendly Demeanor Do Not Go Unnoticed. No Matter The Day, The Second Maître Sets Out To Provide Each Guest With A Dining Experience That Will Be Remembered Long After His Or Her Stay.  welcome Guests And Promptly Attend To Tables Ensure Staff Is Working Together As A Team To Ensure Optimum Service And That Guest Needs Are Met. Complete Opening And Closing Duties As Necessary, Including Setting Up Necessary Supplies And Tools, Cleaning All Equipment And Areas, Locking Doors, Etc. Maintain Cleanliness Of Work Areas Throughout The Day, Practicing Clean-as-you-go Procedures. Monitor Dining Rooms For Seating Availability, Service, Safety, And Well Being Of Guests. Assist Management In Training, Scheduling, And Motivating Team To Reach Common Goals. Follow All Company And Safety And Security Policies And Procedures Maintain Confidentiality Of Proprietary Information; Protect Company Assets. Support All Co-workers And Treat Them With Dignity And Respect. Comply With Quality Assurance Expectations And Standards. Perform Other Reasonable Job Duties As Requested By Supervisors.   What We’re Looking For Great Storytelling Skills In English And At Least Intermediate Italian (both Writing And Speaking) Previous Serving Experience Is A Big Plus Understanding Of F&b Operations And Luxury Hospitality Ideally, Technical Knowledge Of Micros Reliability, Motivation, Flexibility Positive Outlook And Outgoing Personality Regular Permit To Work In Italy   Connect Your Passions With A Rewarding Opportunity You’re A Food And Beverage Enthusiast Who Really Enjoys Making Others Feel At Home. When You Work With Us, You'll Get To Entertain And Meet People From All Over The World As You Build Your Experience.  join Us And Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options. No Matter Your Path, We’ll Make Sure You Feel Right At Home. Explore Our Very Big World As A World-class Leader In The Travel Industry, There’s No Better Place Than Marriott International To Make Your Mark. Joining Us, You’ll Get To Entertain And Meet People From All Over The World As You Build Your Experience. You’ll Find A Place Where Your Personality And Ideas Are Appreciated Just As Much As The Work You Do. And You’ll Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options. If You Have The Natural Ability To Communicate And Enjoy Working With Others, We Welcome You To Join Our Global Family. Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Venice Complete Opening And Closing Duties As Necessary, Including Setting Up Necessary Supplies And Tools, Cleaning All Equipment And Areas, Locking Doors, Etc. The Ideal Candidate Is A St...
Addetto Al Guardaroba Westin Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N Negli Hotel Westin Ci Adoperiamo Per Garantire Il Benessere Dei Nostri Ospiti Offrendo Un Ambiente Stimolante, Servizi Funzionali E Un Programma Rigenerante Che Li Faccia Ripartire Sentendosi Meglio Di Quando Sono Arrivati. Poiché Sappiamo Che Viaggiare Può Sconvolgere L'equilibrio Dei Nostri Ospiti, Ci Prefiggiamo Il Compito Di Aiutarli A Ritrovare Il Controllo E Il Benessere Durante Il Loro Soggiorno. Tutto Ciò Che Facciamo è Volto Ad Aiutare I Nostri Ospiti A Ritrovare Un Benessere A 360 Gradi. Gli Ospiti Apprezzano Il Nostro Atteggiamento Collaborativo, Il Nostro Servizio Attento E Ogni Nostro Gesto Diretto A Rendere Piacevole Il Loro Soggiorno. Cerchiamo Persone Dinamiche Desiderose Di Unirsi Al Team E Sempre Disposte A Intervenire Per Dare Una Mano.  Se Siete Persone Positive, Adattabili, Intuitive E Sinceramente Interessate A Favorire Il Benessere Di Chi Vi Circonda, Vi Invitiamo A Scoprire Come Possiamo Crescere Insieme Negli Hotel Westin.   At The Westin Excelsior Rome We Are Looking For A Laundry attendant, Seasonal Temporary Contract.  Position Summary Operate And Monitor Washing, Dry Cleaning, And Drying Machinery, Including Adding Chemicals And Cleaning Lint Traps. Identify Stained Or Damaged Items And Determine Status For Repair, Spot Treatment, Rewash, Or Discard. Inspect Cleanliness Of Articles Removed From The Washer, Dryer, Or Dry-cleaning Machines And Place In Clean Linen Carts. Set Dryers To Designated Times And Temperatures Based On Fabrics Contained In Load. Remove Lint And Debris From Dryer Screens, Dry Cleaning Filters, And Drain Trap After Each Load. Fold Cleaned Articles Into Designated Size, Either By Hand Or Using Folding Machine. Maintain Accurate Records Of Items Laundered. Follow All Company Safety And Security Policies And Procedures; Report Accidents, Injuries, And Unsafe Work Conditions To Manager; Complete Safety Training And Certifications. Follow All Company Policies And Procedures; Ensure Uniform And Personal Appearance Are Clean And Professional; Maintain Confidentiality Of Proprietary Information; Protect Company Assets. Develop And Maintain Positive Working Relationships With Others; Support Team To Reach Common Goals; Listen And Respond Appropriately To The Concerns Of Other Employees. Ensure Adherence To Quality Expectations And Standards; Identify, Recommend, Develop, And Implement New Ways To Increase Organizational Efficiency, Productivity, Quality, Safety, And/or Cost-savings. Visually Inspect Tools, Equipment, Or Machines (e.g., To Identify Defects). Stand, Sit, Or Walk For An Extended Period Of Time Or For An Entire Work Shift. Move, Lift, Carry, Push, Pull, And Place Objects Weighing Less Than Or Equal To 25 Pounds Without Assistance. Move Through Narrow, Confined, Or Elevated Spaces. Move Over Sloping, Uneven, Or Slippery Surfaces As Well As Up And Down Stairs And/or Service Ramps. Reach Overhead And Below The Knees, Including Bending, Twisting, Pulling, And Stooping. Perform Other Reasonable Job Duties As Requested By Supervisors.     Critical Tasks Safety And Security Follow Hazardous Material Management Program Procedures For Handling And Disposing Of Chemicals, Fertilizer, Pesticides, Blood Borne Pathogens, Etc., Including Using Material Safety Data Sheets (msds). Follow Company And Department Safety And Security Policies And Procedures To Ensure A Clean, Safe, And Secure Environment. Use Proper Equipment, Wear Appropriate Personal Protective Clothing (ppe), And Employ Correct Lifting Procedures, As Necessary, To Avoid Injury. Report Work Related Accidents, Or Other Injuries Immediately Upon Occurrence To Manager/supervisor. Identify And Correct Unsafe Work Procedures Or Conditions And/or Report Them To Management And Security/safety Personnel. Follow Policies And Procedures For The Safe Operation And Storage Of Tools, Equipment, And Machines. Follow Property Specific Procedures For Handling Emergency Situations (e.g., Evacuations, Medical Emergencies, Natural Disasters). Complete Appropriate Safety Training And Certifications To Perform Work Tasks. Policies And Procedures Protect The Privacy And Security Of Guests And Coworkers. Follow Company And Department Policies And Procedures. Protect Company Tools, Equipment, Machines, Or Other Assets In Accordance With Company Policies And Procedures. Perform Other Reasonable Job Duties As Requested By Supervisors. Working With Others Support All Co-workers And Treat Them With Dignity And Respect. Quality Assurance/quality Improvement Comply With Quality Assurance Expectations And Standards. Physical Tasks Visually Inspect Tools, Equipment, Or Machines (e.g., To Identify Defects). Stand, Sit, Or Walk For An Extended Period Of Time Or For An Entire Work Shift. Move, Lift, Carry, Push, Pull, And Place Objects Weighing Less Than Or Equal To 25 Pounds Without Assistance. Move Through Narrow, Confined, Or Elevated Spaces. Move Over Sloping, Uneven, Or Slippery Surfaces. Move Up And Down Stairs And/or Service Ramps. Reach Overhead And Below The Knees, Including Bending, Twisting, Pulling, And Stooping. Laundry/dry Cleaning Processing & Distribution Identify Stained Or Damaged Items And Determine Status For Repair, Spot Treatment, Rewash, Or Discard Washing/dry Cleaning Inspect Cleanliness Of Articles Removed From The Washer, Dryer, Or Dry-cleaning Machines And Place In Clean Linen Carts. Set Dryers To Designated Times And Temperatures Based On Fabrics Contained In Load. Remove Articles From Dryer When Cycle Is Complete. Remove Lint And Debris From Dryer Screens, Dry Cleaning Filters, And Drain Trap After Each Load. Fold Cleaned Articles Into Designated Size, Either By Hand Or Using Folding Machine. Operate Washing And Dry-cleaning Machinery In Accordance With Company Standards. Laundry Quality Control Report Faulty Equipment, Maintenance Needs, And Safety Hazards To Manager/supervisor.   Critical Competencies Interpersonal Skills Diversity Relations Team Work Personal Attributes Safety Orientation Dependability Physical Abilities Proper Lifting Techniques Preferred Qualifications Education No High School Diploma/no G.e.d. Equivalent Related Work Experience No Related Work Experience Is Required Supervisory Experience No Supervisory Experience Is Required   Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome Operate And Monitor Washing, Dry Cleaning, And Drying Machinery, Including Adding Chemicals And Cleaning Lint Traps. Inspect Cleanliness Of Articles Removed From The Washer, Dryer, O...
Concierge Assist. - Night Shift St. Regis Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N Il Marchio St. Regis Ha Fondato Il Concetto Di Hotel Di Lusso Con L'apertura Del The St. Regis New York Oltre 110 Anni Fa.  Quando John Jacob Astor Iv Ha Aperto Le Porte Del Suo Capolavoro In Stile Beaux-arts Sulla Fifth Avenue Di New York, St. Regis è Diventato Un Simbolo Di Eleganza Senza Compromessi E Di Servizio Personalizzato.  Oggi, Forte Delle Sue 40 Strutture Considerate Tra Le Migliori Al Mondo, St. Regis è Il Luogo Dove Nascono Nuove Tendenze, Le Aspettative Vengono Superate E Gli Ospiti Vivono Esperienze Eccezionali.  Vi Invitiamo A Esplorare Le Opportunità Di Lavoro Di St. Regis. Position Summary   Greet And Escort Guests To Rooms. Open Doors And Assist Guests/visitors Entering And Leaving Property. Inform Guests Of Property Amenities, Services, And Hours Of Operation, And Local Areas Of Interest And Activities. Identify And Explain Room Features To Guests (e.g., Use Of Room Key, Mini-bar, Ice And Vending Areas, In-room Safe, Valet Laundry Services). Transport Guest Luggage To And From Guest Rooms And/or Designated Bell Area. Assist With Luggage Storage And Retrieval. Assist Guests/visitors In And Out Of Vehicles, Including Assisting Guests With Loading/unloading Luggage. Supply Guests With Directions. Arrange Transportation (e.g., Taxi Cab, Shuttle Bus, Limousine/sedan Service) For Guests/visitors, And Record Advance Transportation Request As Needed. Communicate Parking Procedures To Guests/visitors.   Follow All Company Policies And Procedures, And Report Accidents, Injuries, And Unsafe Work Conditions To Manager. Maintain Awareness Of Undesirable Persons On Property Premises. Ensure Uniform And Personal Appearance Are Clean And Professional And Maintain Confidentiality Of Proprietary Information. Welcome And Acknowledge All Guests, Anticipate And Address Guests’ Service Needs, Assist Individuals With Disabilities, And Thank Guests With Genuine Appreciation. Speak With Others Using Clear And Professional Language, And Answer Telephones Using Appropriate Etiquette. Develop And Maintain Positive Working Relationships With Others. Comply With Quality Assurance Expectations And Standards. Read And Visually Verify Information In A Variety Of Formats (e.g., Small Print). Move At A Speed Required To Respond To Work Situations (e.g., Run, Walk, Jog). Stand, Sit, Or Walk For An Extended Period Of Time Or For An Entire Work Shift. Move, Lift, Carry, Push, Pull, And Place Objects Weighing Less Than Or Equal To 50 Pounds Without Assistance And Objects Weighing In Excess Of 75 Pounds With Assistance. Move Over Sloping, Uneven, Or Slippery Surfaces As Well As Up And Down Stairs And/or Service Ramps. Reach Overhead And Below The Knees, Including Bending, Twisting, Pulling, And Stooping. Perform Other Reasonable Job Duties As Requested By Supervisors.   Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Venice Assist Guests/visitors In And Out Of Vehicles, Including Assisting Guests With Loading/unloading Luggage. Reach Overhead And Below The Knees, Including Bending, Twisting, Pulling, An...
Laundry Attendant - Addetta/o Guardaroba The Luxury Collectiontipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N The Luxury Collection è Una Sfavillante Collezione Di Hotel E Resort Autentici Dislocati In Tutto Il Mondo Che Sono Un'espressione Unica Della Località In Cui Sorgono. I Team Dei Nostri Hotel Offrono Esperienze Uniche E Gratificanti Nelle Destinazioni Più Ambite Al Mondo. La Nostra Mission è Guidare I Nostri Ospiti, Esperti Viaggiatori Che Affrontano Viaggi Di Trasformazione Che Li Toccano Nel Profondo, Arricchire Le Loro Vite E Creare Ricordi Duraturi. Se Vi Appassiona La Narrazione Evocativa E Desiderate Offrire Un Servizio Genuino, Premuroso E Personalizzato, Vi Invitiamo Ad Accompagnarci In Questo Viaggio E Ad Esplorare Le Opportunità Di Lavoro Di The Luxury Collection. The Hotel Danieli, A Luxury Collection Hotel, Part Of Marriott International, Is Currently Looking For A Laundry Attendant. This A Great Opportunity To Work One Of The Most Famous Hotel In The World. A Patrimony Of Venetian Excellence, Hotel Danieli Dominates The Lagoon Steps Away From The Bridge Of Sighs And St. Mark’s Square.  The Palatial Atmosphere Of The Hotel House A Rich Collection Of Precious Art And Antiques Artfully Blended With Contemporary Comforts To Indulge The Wishes Of Cultured Global Travelers. It Is A Seasonal, Full-time Role (40-hour Working Week Made Of 8 Hours Per 5 Days And 2 Days Off). What We Offer Learning And Development Opportunities Online, On The Job And In-class Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Encouraging Management & Team-spirited Colleagues Charity Events, Wellbeing Activities And Voluntary Work In The Community Of Venice Through The Takecare Program Canteen Service And Uniform What We’re Looking For At Least Basic Italian And English Previous Housekeeping Experience Is A Big Plus Reliability, Motivation, Attention To Details A Warm, People-oriented Demeanor A Team-first Attitude A Gift For Paying Attention To The Smallest Details What You’ll Do Operate And Monitor Washing, Dry Cleaning, And Drying Machinery, Including Adding Chemicals And Cleaning Lint Traps. Identify Stained Or Damaged Items And Determine Status For Repair, Spot Treatment, Rewash, Or Discard. Inspect Cleanliness Of Articles Removed From The Washer, Dryer, Or Dry-cleaning Machines And Place In Clean Linen Carts. Set Dryers To Designated Times And Temperatures Based On Fabrics Contained In Load. Remove Lint And Debris From Dryer Screens, Dry Cleaning Filters, And Drain Trap After Each Load. Fold Cleaned Articles Into Designated Size, Either By Hand Or Using Folding Machine. Maintain Accurate Records Of Items Laundered. Follow All Company Safety And Security Policies And Procedures; Report Accidents, Injuries, And Unsafe Work Conditions To Manager; Complete Safety Training And Certifications. Follow All Company Policies And Procedures; Ensure Uniform And Personal Appearance Are Clean And Professional; Maintain Confidentiality Of Proprietary Information; Protect Company Assets. Develop And Maintain Positive Working Relationships With Others; Support Team To Reach Common Goals; Listen And Respond Appropriately To The Concerns Of Other Employees. Ensure Adherence To Quality Expectations And Standards; Identify, Recommend, Develop, And Implement New Ways To Increase Organizational Efficiency, Productivity, Quality, Safety, And/or Cost-savings. Visually Inspect Tools, Equipment, Or Machines (e.g., To Identify Defects). Stand, Sit, Or Walk For An Extended Period Of Time Or For An Entire Work Shift. Move, Lift, Carry, Push, Pull, And Place Objects Weighing Less Than Or Equal To 25 Pounds Without Assistance. Move Through Narrow, Confined, Or Elevated Spaces. Move Over Sloping, Uneven, Or Slippery Surfaces As Well As Up And Down Stairs And/or Service Ramps. Reach Overhead And Below The Knees, Including Bending, Twisting, Pulling, And Stooping. Perform Other Reasonable Job Duties As Requested By Supervisors. You’re Welcome Here Our Highest Priority Is Making You Feel As Welcome As Our Guests. We Want You To Know You’re Important To Us And That You’ll Make An Impact In Your Role, And For That, You’ll Be Appreciated And Valued.  Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Venice Operate And Monitor Washing, Dry Cleaning, And Drying Machinery, Including Adding Chemicals And Cleaning Lint Traps. Inspect Cleanliness Of Articles Removed From The Washer, Dryer, O...
nuova offerta Marketing Specialist Sheraton Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N Unendovi Alla Famiglia Sheraton, Diventate Membri Della Sua Comunità Globale.  rappresentiamo Un Luogo Di Ritrovo E Di Connessione Sin Dal 1937.  Da Sheraton I Dipendenti Sviluppano Un Forte Senso Di Appartenenza E Questo Avviene In Più Di 400 Comunità In Tutto Il Mondo. Diamo Il Benvenuto Agli Ospiti Con Esperienze Coinvolgenti E Un Servizio Premuroso.  Se Siete Dotati Di Spirito Di Squadra E Vi Sentite Entusiasti Di Offrire agli ospiti Esperienze Emozionanti, Vi Invitiamo A Scoprire La Vostra Prossima Opportunità Di Lavoro da Sheraton. Position Summary   The Right Candidate Provide The Highest Standards Of Support To The Cluster Marketing Manager On Implementation Of Marketing Strategies For The Westin Palace, Milan, Sheraton Diana Majestic, Sheraton Milan Malpensa And Sheraton Milan San Siro. Responsible For Executing Marketing/digital Activities As Assigned Based On Key Initiatives And Strategies. Ensure That All Activities Are In Alignment With Marketing Functions And Properties Are Provided The Support Needed For Successful Implementation Of The Marketing Plans Across The Region. promote Awareness Of Brand Image Internally And Externally. Gather Materials And Assemble Information Packages (e.g., Brochures, Promotional Materials). Use Sales Techniques That Maximize Revenue While Maintaining Existing Guest Loyalty To Marriott. Serve As The Point Of Contact For Clients, Third Parties And Communicate With Them By Phone And Email To Respond To Questions And Requests.   Main Duties And Responsabilities Assisting Team Members With Day To Day Marketing Tasks And Coordinating Marketing Projects And Activities As Requested Ensures Consistent Marketing Message Is Communicated In All Advertising And Collateral Efforts Develop Brochures And Other Promotional Marketing Materials Based On Brand Standard Supporting The In-house Marketing Promotion (focus On F&b And Spa) Creation Of Offline Invitations & Other Materials Needed  For Local Events (canva) Create And Update Sales Tools Such As Ppt, E-brochure, Virtual Planner Etc Execution Of Full Year Calendar Of Local Events By Property To Support Key Brand Messages, Hotel Usp's And Destination Supporting The Cluster Marketing Manager (including Customer Events And/or Socialites/vip Guests, Bonvoy Moments Etc.) Support The Team In Develop A Social Media Calendar Including Monitoring And Engagement With Guests Provides Regular Tracking/roi And Analysis Of Promotions And Website/email Campaigns In Coordination With The Digital Field Marketing Team Events, Special Promotion, Packages Organization From Graphic To Implementation Operational And Give Content To Digital Field Marketing Team To Update Websites Coordination Of Professional Photo & Video Shoots For Marketing, Sales And Editorial Usage Using Marriott Approved Agencies. Constantly Monitoring And Update Competitive Research Analysis Coordinate The Various Parts Required To Complete Tasks Planned By The Director Of Marketing Point Of Reference For Operations (f&b, Room Division Manager Etc)   Education, Skills And Experience 2-year Degree From An Accredited University In Marketing, Or Related Major; 1 year experience In Marketing, Or Related Professional Area Excellent Knowledge Of Excel, Photoshop And Canva     Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Milan Execution Of Full Year Calendar Of Local Events By Property To Support Key Brand Messages, Hotel Usp's And Destination Supporting The Cluster Marketing Manager (including Customer Ev...
Director Of Sales - The Gritti Palace The Luxury Collectiontipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N The Luxury Collection è Una Sfavillante Collezione Di Hotel E Resort Autentici Dislocati In Tutto Il Mondo Che Sono Un'espressione Unica Della Località In Cui Sorgono. I Team Dei Nostri Hotel Offrono Esperienze Uniche E Gratificanti Nelle Destinazioni Più Ambite Al Mondo. La Nostra Mission è Guidare I Nostri Ospiti, Esperti Viaggiatori Che Affrontano Viaggi Di Trasformazione Che Li Toccano Nel Profondo, Arricchire Le Loro Vite E Creare Ricordi Duraturi. Se Vi Appassiona La Narrazione Evocativa E Desiderate Offrire Un Servizio Genuino, Premuroso E Personalizzato, Vi Invitiamo Ad Accompagnarci In Questo Viaggio E Ad Esplorare Le Opportunità Di Lavoro Di The Luxury Collection. The Gritti Palace, A Luxury Collection Hotel In Venice, Part Of Marriott International, Is Currently Looking For A Director Of Sales, Reporting To The General Manager. This Is A Great Opportunity To Work In A Place Of Exceptional Art And Elegance, Where History And Culture Are Met With Renewed Venetian Style. The Gritti Is Known For Impassioned Service, A Delectable Culinary Experience And An Intimate Wellness Haven. The Reference Point For The World's Elite At International City Events Such As The Biennale, Carnival And The Venice Film Festival. What We Offer Professional Career Progression At International Level In 7300 Marriott Hotels Learning And Development Opportunities Online, On The Job And In Class Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Experienced Management & Motivated And Engaging Colleagues Charity Events, Wellbeing Activities And Voluntary Work In The Community Of Venice Through The Takecare Program Canteen Service What You Will Do Responsible To Achieve Hotel’s Expected Revenue Results. Aligns With The Market Director Of Sales And Market Director Of Marketing Activities Based On Need Periods, Booking Patterns, Feeder Markets, And Target Customers. Provides Customer Intelligence In Evaluating The Market And Economic Trends That May Lead To Changes In Sales Strategy To Meet Or Exceed Customer Expectations. Reviews The Strategic Alignment Review (star) Report, Competitive Shopping Reports And Uses Other Resources To Maintain An Awareness Of The Hotel’s Market Position. Researches Competitor’s Sales Team Strategies To Identify Ways To Grow Occupancy And Revpar And Increase Market Share. Attends Sales Strategy Meetings To Provide Input On Weekly And Overall Sales Strategy. Serves As The Sales Contact For The General Manager, Property Leadership Team, Market Director Of Sales And The Area Director Of Sales & Distribution Serves As Hotel Authority On Sales Processes And Sales Contracts. Serves As The Property Sales Liaison With Market Cluster Sales, Group Sales, Revenue Management, Event Management And Other Hotel Departments As Appropriate. In Agreement With The Market Director Of Sales, Participates In Selected Sales Calls/tradeshows With Members Of The Market Sales Team To Acquire New Business And/or Close On Business. Executes And Supports Marriott’s Customer Service Standards And Hotel’sVenice Problem Solving And Decision Making - Models And Sets Expectations For Solving Complex Problems, Collecting And Comparing Information To Evaluate Alternatives, Considering Their Pote...
Hospitality Ambassador The Westin Excelsior & The St.regis Florence Westin Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N Negli Hotel Westin Ci Adoperiamo Per Garantire Il Benessere Dei Nostri Ospiti Offrendo Un Ambiente Stimolante, Servizi Funzionali E Un Programma Rigenerante Che Li Faccia Ripartire Sentendosi Meglio Di Quando Sono Arrivati. Poiché Sappiamo Che Viaggiare Può Sconvolgere L'equilibrio Dei Nostri Ospiti, Ci Prefiggiamo Il Compito Di Aiutarli A Ritrovare Il Controllo E Il Benessere Durante Il Loro Soggiorno. Tutto Ciò Che Facciamo è Volto Ad Aiutare I Nostri Ospiti A Ritrovare Un Benessere A 360 Gradi. Gli Ospiti Apprezzano Il Nostro Atteggiamento Collaborativo, Il Nostro Servizio Attento E Ogni Nostro Gesto Diretto A Rendere Piacevole Il Loro Soggiorno. Cerchiamo Persone Dinamiche Desiderose Di Unirsi Al Team E Sempre Disposte A Intervenire Per Dare Una Mano.  Se Siete Persone Positive, Adattabili, Intuitive E Sinceramente Interessate A Favorire Il Benessere Di Chi Vi Circonda, Vi Invitiamo A Scoprire Come Possiamo Crescere Insieme Negli Hotel Westin. Position Summary Engage Hotel Guests To Enhance The Service Experience Through Activation Of All Hotel Services (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, Etc.). Respond To Guest Requests For Special Arrangements Or Services By Making Arrangements Or Identifying Appropriate Providers. Respond To Special Requests From Guests With Unique Needs And Follow Up To Ensure Satisfaction. Gather, Summarize, And Provide Local Area Knowledge To Inform Guests About The Property And The Surrounding Area Amenities, Including Special Events And Local Activities. Contact Appropriate Individual Or Department (e.g., Bellperson, Housekeeping, Food & Beverage Server) As Necessary To Resolve Guest Call, Request, Or Problem. Report Accidents, Injuries, And Unsafe Work Conditions To Manager; And Complete Safety Training And Certifications. Follow All Company Policies And Procedures, Ensure Uniform And Personal Appearance Are Clean And Professional, Maintain Confidentiality Of Proprietary Information, And Protect Company Assets. Welcome And Acknowledge All Guests According To Company Standards, Anticipate And Address Guests’ Service Needs, Assist Individuals With Disabilities, And Thank Guests With Genuine Appreciation. Speak With Others Using Clear And Professional Language, Prepare And Review Written Documents Accurately And Completely, And Answer Telephones Using Appropriate Etiquette. Develop And Maintain Positive Working Relationships With Others, Support Team To Reach Common Goals, And Listen And Respond Appropriately To The Concerns Of Other Employees. Comply With Quality Assurance Expectations And Standards. Stand, Sit, Or Walk For An Extended Period Of Time Or For An Entire Work Shift. Perform Other Reasonable Job Duties As Requested.   Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Florence Se Siete Persone Positive, Adattabili, Intuitive E Sinceramente Interessate A Favorire Il Benessere Di Chi Vi Circonda, Vi Invitiamo A Scoprire Come Possiamo Crescere Insieme Negli H...
Reservation Agent The Luxury Collectiontipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N The Luxury Collection è Una Sfavillante Collezione Di Hotel E Resort Autentici Dislocati In Tutto Il Mondo Che Sono Un'espressione Unica Della Località In Cui Sorgono. I Team Dei Nostri Hotel Offrono Esperienze Uniche E Gratificanti Nelle Destinazioni Più Ambite Al Mondo. La Nostra Mission è Guidare I Nostri Ospiti, Esperti Viaggiatori Che Affrontano Viaggi Di Trasformazione Che Li Toccano Nel Profondo, Arricchire Le Loro Vite E Creare Ricordi Duraturi. Se Vi Appassiona La Narrazione Evocativa E Desiderate Offrire Un Servizio Genuino, Premuroso E Personalizzato, Vi Invitiamo Ad Accompagnarci In Questo Viaggio E Ad Esplorare Le Opportunità Di Lavoro Di The Luxury Collection. Reservation Agent Marriott Hotels Costa Smeralda Position Summary Process All Reservation Requests, Changes, And Cancellations Received By Phone, Fax, Mail And Ips. Identify Guest Reservation Needs And Determine Appropriate Room Type. Verify Availability Of Room Type And Rate. Explain Guarantee, Special Rate, And Cancellation Policies To Callers. Accommodate And Document Special Requests. Answer Questions About Property Facilities/services And Room Accommodations. Follow Sales Techniques To Maximize Revenue. Input And Access Data In Reservation System. Indicate Special Room Reservation Types (e.g., Complimentary Rooms, Employee Discounts, Travel Agent Inspection Rates, And Wholesale Reservations) By Inputting The Correct Code And Rate Into The Reservation System. Follow Proper Escalation Procedures When Addressing Guest Concerns.   Critical Tasks Policies And Procedures Protect The Privacy And Security Of Guests And Co-workers. Maintain Confidentiality Of Proprietary Materials And Information. Follow Company And Department Policies And Procedures. Perform Other Reasonable Job Duties As Requested By Supervisors. Guest Relations Actively Listen And Respond Positively To Guest Questions, Concerns, And Requests Using Brand Or Property Specific Process To Resolve Issues, Delight, And Build Trust. Address Guests' Service Needs In A Professional, Positive, And Timely Manner. Anticipate Guests' Service Needs, Including Asking Questions Of Guests To Better Understand Their Needs And Watching/listening To Guest Preferences And Acting On Them Whenever Possible. Welcome And Acknowledge Each And Every Guest With A Smile, Eye Contact, And A Friendly Verbal Greeting, Using The Guest's Name When Possible. Thank Guests With Genuine Appreciation And Provide A Fond Farewell. Engage Guests In Conversation Regarding Their Stay, Property Services, And Area Attractions/offerings. Communication Speak To Guests And Co-workers Using Clear, Appropriate And Professional Language. Answer Telephones Using Appropriate Etiquette Including Answering The Phone Within 3 Rings, Answering With A Smile In One's Voice, Using The Callers' Name, Transferring Calls To Appropriate Person/department, Requesting Permission Before Placing The Caller On Hold, Taking And Relaying Messages, And Allowing The Caller To End The Call. Talk With And Listen To Other Employees To Effectively Exchange Information. Working With Others Support All Co-workers And Treat Them With Dignity And Respect. Handle Sensitive Issues With Employees And/or Guests With Tact, Respect, Diplomacy, And Confidentiality. Quality Assurance/quality Improvement Comply With Quality Assurance Expectations And Standards. Reservation Services And Processing Process All Reservation Requests, Amendments, And Cancellations Received By Email, Phone And Ips System. Follow The Appropriate Call Handling Guideline. Speak With Others Using Clear And Professional Language. Identify Guest Reservation Needs And Determine Appropriate Room Type Ensuring Guest Satisfaction And Revenue Optimization. Verify Availability Of Room Types And Rates. Describe Room Accommodations And Benefit Feature Sale Amenities To Guests. Be Fully Knowledgeable With All Market Segments, Rate Plans, Special Rates And Packages. Explain Guarantee, Deposit And Cancellation Policies. Record With The Appropriate Turn Away Reason Each Call That Doesn’t Materialize. Accommodate And Document Special Requests. Send Confirmation Letter To The Guest To Ensure The Receipt Of The All The Reservation Details Along With The Relevant Terms And Conditions. Process Deposit Reservation Payment Transaction. Follow Up On Deposit And Payments Deadlines. Follow Up On Tentative Bookings According To Deadline Option Dates. Answer Questions About Property Facilities/services And Room Accommodations. Follow Sales Techniques To Maximize Revenue. Perform Cross Selling And Up Selling Techniques Across The Costa Smeralda Complex Hotels To Maximize Revenue. Liaise Daily With The Reservations And Revenue Manager Regarding Business On The Book And Revenue Management Strategy Updates. Maintain High Level Of Guest Telephone Contact Skills While Promoting The Hotel, Our Restaurants Through Good Selling And Communication Skills. Handle Contracted And Special Room Reservation Enquiry Such As Complimentary Rooms, Employee Discounts, Travel Agent Rates, And Wholesale Reservations By Ensuring To Comply With The Correct Procedure And The Related And Dedicated Rate Is Used. Follow Proper Escalation Procedures When Addressing Guest Complaints. Carry Out A Correspondence Check For Next Day’s Arrivals To Ensure Accuracy. Work Closely With Front Desk And Events To Maximize Guests Satisfaction. Ensure Guest Profile Information Are Correctly And Fully Entered Into The Reservation System.   Critical Competencies Analytical Skills Computer Skills Learning Interpersonal Skills Customer Service Orientation Interpersonal Skills Team Work Diversity Relations Communications Telephone Etiquette Skills English Language Proficiency Listening Communication Applied Reading Personal Attributes Integrity Dependability Positive Demeanor Sales Typing     Preferred Qualifications Education High School Diploma/g.e.d. Equivalent Related Work Experience Related Work Experience Is Required Supervisory Experience No Supervisory Experience Is Required    Varese Answer Telephones Using Appropriate Etiquette Including Answering The Phone Within 3 Rings, Answering With A Smile In One's Voice, Using The Callers' Name, Transferring Calls To Appr...
Reception Manager - Excelsior Hotel Gallia The Luxury Collectiontipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N The Luxury Collection è Una Sfavillante Collezione Di Hotel E Resort Autentici Dislocati In Tutto Il Mondo Che Sono Un'espressione Unica Della Località In Cui Sorgono. I Team Dei Nostri Hotel Offrono Esperienze Uniche E Gratificanti Nelle Destinazioni Più Ambite Al Mondo. La Nostra Mission è Guidare I Nostri Ospiti, Esperti Viaggiatori Che Affrontano Viaggi Di Trasformazione Che Li Toccano Nel Profondo, Arricchire Le Loro Vite E Creare Ricordi Duraturi. Se Vi Appassiona La Narrazione Evocativa E Desiderate Offrire Un Servizio Genuino, Premuroso E Personalizzato, Vi Invitiamo Ad Accompagnarci In Questo Viaggio E Ad Esplorare Le Opportunità Di Lavoro Di The Luxury Collection. Job Summary   Assist And Support The Director Of Rooms In Administering Front Office Functions And Supervising Staff On A Daily Basis. Position Directs And Works With Managers And Employees To Carry Out Procedures.  Ensures Guest And Employee Satisfaction And Maximizes The Financial Performance Of The Department. Good People Skills, Pleasant Personality With A Dynamic Professional Attitude To Supervise And Lead The Team, High Organization And Multitasking Abilities Are Strongly Required. The Ideal Candidate Will Have Previous Customer Service And Office Management Experience Along With A Solid Customer Service Approach, Provide Guidance And Direction To All Associates To Ensure They Are Adhering To All Hotel Policies, Standards, Procedures And Regulations. Ensures That All Team Members Clearly Understand Their Job Roles, Responsibilities, And Performance Expectations. Ensures That Plans And Actions Are In Place To Meet Departmental Goals.   Candidate Profile    Education And Experience High School Diploma Or Ged; A Minimum Of 3 Years Of Experience As A Front Desk Manager Or Similar Or Related Professional Area. Or 2-year Degree From An Accredited University In Hotel And Restaurant Management, Hospitality, Business Administration, Or Related Major   Core Work Activities   Maintaining Guest Services And Front Desk Goals Manages Day-to-day Operations, Ensuring The Quality, Standards And Meeting The Expectations Of The Customers On A Daily Basis. Develops Specific Goals And Plans To Prioritize, Organize, And Accomplish Your Work. Handles Complaints, Settling Disputes, And Resolving Grievances And Conflicts, Or Otherwise Negotiating With Others. Supervises Staffing Levels To Ensure That Guest Service, Operational Needs And Financial Objectives Are Met. Ensures That Regular On-going Communication Is Happening With Employees To Create Awareness Of Business Objectives And Communicate Expectations, Recognizes Performance, And Produces Desired Results. Understands The Impact Of Department’s Operations On The Overall Property Financial Goals And Objectives And Manages To Achieve Or Exceed Goals. Visible In The Front Of The House During High Traffic Time Verifies That Accurate Room Status Information Is Maintained And Properly Communicated. Updates Group Information. Maintains, Monitors, And Prepares Group Requirements. Relays Information To Appropriate Personnel. Reviews And Completes Credit Limit Report. Checks Cashiers In And Out And Verifies Banks And Deposits At The End Of Each Shift. Enforces All Cash-handling, Check-cashing, And Credit Policies. Upholds The Hotel's Commitment To Hospitality To Luxury Hospitality. Prepare Performance Reports Related To Front Office. Ensure That Employees Are, At All Times, Attentive, Friendly, Helpful And Courteous To All Guests Managers And Other Employees. Review Daily Front Office Work And Activity Reports Generated By Night Audit. Review Front Office Log Book And Guest Feedback Forms On A Daily Basis. Organize And Prioritize Daily Work; Monitor Progress Against Schedule And Business Demands. Manage Own Time And Time Of The Department.   Supporting Management Of Front Desk Team Utilizes Interpersonal And Communication Skills To Lead, Influence, And Encourage Others; Advocates Sound Financial/business Decision Making; Demonstrates Honesty/integrity; Leads By Example. Encourages And Building Mutual Trust, Respect, And Cooperation Among Team Members. Ensures That All Team Members Are Trained On Technical And Service Aspects Of Their Position. Conducts Regularly Scheduled Meetings Of Front Office Personnel. Wears The Proper Uniform At All Times. Requires All Front Office Employees To Wear Proper Uniforms At All Times. Serving As A Role Model To Demonstrate Appropriate Behaviors. Supervises And Manages Employees. Manages All Day-to-day Operations. Understands Employee Positions Well Enough To Perform Duties In Employees' Absence. Establishes And Maintains Open, Collaborative Relationships With Employees And Ensures Employees Do The Same Within The Team. Supervises All Areas Of The Front Office   Ensuring Exceptional Customer Service Provides Services That Are Above And Beyond For Customer Satisfaction And Retention. Improves Service By Communicating And Assisting Individuals To Understand Guest Needs, Providing Guidance, Feedback, And Individual Coaching When Needed. Responds To And Handles Guest Problems And Complaints. Sets A Positive Example For Guest Relations. Empowers Employees To Provide Excellent Customer Service. Observes Service Behaviors Of Employees And Provides Feedback To Individuals. Interacts With Customers To Obtain Feedback On Quality Of Product, Service Levels And Overall Satisfaction. Ensures Employees Understand Customer Service Expectations And Parameters. Interacts With Guests To Obtain Feedback On Product Quality And Service Levels. Emphasizes Guest Satisfaction During All Departmental Meetings And Focuses On Continuous Improvement. Monitor All V.i.p 's Special Guests And Requests.     Managing Projects And Policies Implements The Customer Recognition/service Program, Communicating And Ensuring The Process. Trains Staff And Monitors Adherence To All Credit Policies And Procedures To Reduce Bad Debts And Rebates. Supervises Same Day Selling Procedures To Maximize Room Revenue And Control Property Occupancy. Supervises Daily Front Desk Shift Operations And Ensures Compliance With All Policies, Standards And Procedures. Ensures Property Policies Are Administered Fairly And Consistently, Disciplinary Procedures And Documentation Are Completed According To Standard And Local Operating Procedures (sops And Lsops) And Support The Peer Review Process.   Supporting Human Resource Activities                                Supports The Developmental Needs Of Others And Coaching, Mentoring, Or Otherwise Helping Others To Improve Their Knowledge Or Skills. Solicits Employee Feedback, Utilizes An “open Door” Policy And Reviews Employee Satisfaction Results To Identify And Address Employee Problems Or Concerns. Brings Issues Concerning Employee Satisfaction To The Attention Of The Department Manager And Human Resources. Assists As Needed In The Interviewing And Hiring Of Employee Team Members With The Appropriate Skills. Supports A Departmental Orientation Program For Employees To Receive The Appropriate New Hire Training To Successfully Perform Their Job. Participates In Employee Progressive Discipline Procedures.   Additional Responsibilities Provides Information To Supervisors, Co-workers, And Subordinates By Telephone, In Written Form, E-mail, Or In Person. Analyzes Information And Evaluating Results To Choose The Best Solution And Solve Problems. Informs And/or Updates The Executives, The Peers And The Subordinates On Relevant Information In A Timely Manner. Performs All Duties At The Front Desk As Necessary. Runs Front Desk Shifts Whenever Necessary. Participates In Departmental Meetings And Continually Communicates A Clear And Consistent Message Regarding The Front Desk Goals To Produce Desired Results.   Management Competencies Leadership Adaptability - Maintains Performance Level Under Pressure Or When Experiencing Changes Or Challenges In The Workplace.   Communication - Conveys Information And Ideas To Others In A Convincing And Engaging Manner Through A Variety Of Methods. Problem Solving And Decision Making - Identifies And Understands Issues, Problems, And Opportunities; Obtains And Compares Information From Different Sources To Draw Conclusions, Develop And Evaluate Alternatives And Solutions, Solve Problems, And Choose A Course Of Action. Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution Building And Contributing To Teams - Actively Participates As A Member Of A Team To Move The Team Toward The Completion Of Goals. Driving For Results - Sets High Standards Of Performance For Self And/or Others; Assumes Responsibility For Work Objectives; Initiates, Focuses, And Monitors The Efforts Of Self And/or Others Toward The Accomplishment Goals; Proactively Takes Action And Goes Beyond What Is Required. Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements To Accomplish Goals And Ensure Work Is Completed. Building Relationships Coworker Relationships - Interacts With Others In A Way That Builds Openness, Trust, And Confidence In The Pursuit Of Organizational Goals And Lasting Relationships.  Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential. Generating Talent And Organizational Capability Organizational Capability - Evaluates And Adapts The Structure Of Own Assignments And Suggests Improvements To Work Processes To Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Talent Management - Provides Support And Feedback To Help Individuals Develop And Strengthen Skills And Abilities Needed To Accomplish Work Objectives. Learning And Applying Professional Expertise Applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. Business Acumen - Understands And Utilizes Business Information To Manage Everyday Operations. Technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct. Guest Services - Knowledge Of Procedures For Wake-up Services, Safe Deposit Boxes, Room And Property Amenities, Property-specific Programs (e.g., Kids Programs), Guest Rewards Programs, And Local Attractions.   Front Desk - Knowledge Of Procedures And Policies For Check-in/check-out; Pre-arrival Planning; Marriott Rewards Program; Corporate-sponsored Programs; Property Based Systems (i.e., Gxp, Mgs, Marsha, Pms, Fidelio Opera, Call, Accounting, Voicemail, Key); Vendors, Products, Services, And Merchandise; Front Desk Supply Management; Room Inventory Management.  Problem Resolution- Ability To Record, Track And Resolve Guest Problems Via Property Software (i.g. Gxp, Gss Etc.) Handle Emergencies, And Effectively Deal With Customer Issues And Complaints. Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities. Advanced Computer Skills - Uses Computer Hardware And Software (e.g., Personal Computers, Ms Office Suite And Apps).   Mathematical Reasoning - Demonstrates Ability In Accounting Procedures And General Administrative Tasks And In A Way That Allows One To Solve Work-related Issues.   Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences. Reading And Writing Comprehension - Demonstrates Understanding Of Business Writing Skills And Communicates Effectively In Writing As Appropriate For The Needs Of The Audience. Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Milan Demonstrates Understanding Of Business Writing Skills And Communicates Effectively In Writing As Appropriate For The Needs Of The Audience. Assist And Support The Director Of Rooms I...

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