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Event Sales/operation Groups & Catering Manager Westin Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N Negli Hotel Westin Ci Adoperiamo Per Garantire Il Benessere Dei Nostri Ospiti Offrendo Un Ambiente Stimolante, Servizi Funzionali E Un Programma Rigenerante Che Li Faccia Ripartire Sentendosi Meglio Di Quando Sono Arrivati. Poiché Sappiamo Che Viaggiare Può Sconvolgere L'equilibrio Dei Nostri Ospiti, Ci Prefiggiamo Il Compito Di Aiutarli A Ritrovare Il Controllo E Il Benessere Durante Il Loro Soggiorno. Tutto Ciò Che Facciamo è Volto Ad Aiutare I Nostri Ospiti A Ritrovare Un Benessere A 360 Gradi. Gli Ospiti Apprezzano Il Nostro Atteggiamento Collaborativo, Il Nostro Servizio Attento E Ogni Nostro Gesto Diretto A Rendere Piacevole Il Loro Soggiorno. Cerchiamo Persone Dinamiche Desiderose Di Unirsi Al Team E Sempre Disposte A Intervenire Per Dare Una Mano.  Se Siete Persone Positive, Adattabili, Intuitive E Sinceramente Interessate A Favorire Il Benessere Di Chi Vi Circonda, Vi Invitiamo A Scoprire Come Possiamo Crescere Insieme Negli Hotel Westin. We Are Looking For An Event Sales/operation Groups & Catering Manager Based At The Westin Excelsior Rome Reporting To The Director Of Sales And Marketing Of The Westin Excelsior And St Regis Rome, The Role Is Responsible For The Management Of The Event Sales And Event Operations Teams For The westin Excelsior Rome, In Accordance With Company And Brand Standards.   Candidate Profile  Education And Experience High School Diploma Or Ged; 4 Years Experience In Event Management Or Related Professional Area. Or 2-year Degree From An Accredited University In Hotel And Restaurant Management, Hospitality, Business Administration, Or Related Major; 2 Years Experience In Event Management Or Related Professional Area.   Core Work Activities Leading Event Sales And Operations Teams Sets Goals And Delegates Tasks To Improve Staff Performance. Understands How To Manage In A Culturally Diverse Work Environment. Uses Problem Solving Methodology For Decision Making And Follow Up. Demonstrates Personal Integrity, Manages Time Well, And Is Highly Visible In Areas Of Responsibility. Builds A Positive Work Environment By Demonstrating Self Confidence, Energy And Enthusiasm.   Managing Event Sales And Event Operations Adheres To And Reinforces All Company And Hotels Standards, Policies, And Procedures. Prompts Handling Of All Inquiries Within Market And Parameters, Ensuring Events Conversion Via Qualifying Calls, Timely Follow Up, Operations Of Site Inspections For Potential And Confirmed Groups/events; Solicits And Books Groups, Meetings, Conferences And Catered Corporate And Social Events. Finalizes And Upsells Events (rooms, Meetings, Functions). Negotiates And Markets To Drive Sales And Create Profits. Negotiate Hotel Groups & Events Contracts (commercial Terms & Conditions As Well As Legal Clauses In Collaboration With Dosm And Dof). Identifies Customer Needs And All Sales Opportunities To Ensure Successful Events (rooms, Meetings, Functions). Develops Lasting Relationships With Groups To Retain Business And Increase Growth. Overviews The Event Sales & Operations Activities: Ensures Expiring Options And Follow Up Are Timely Managed, Deposits Payment Are Solicited Within The Contracted Timeline Overviews The Event Operations Tasks, Ensuring Beo And Tour Movement Are Clear, Complete And Timely Distributed Meet And Greet Groups & Events Vips And Contacts Upon Arrival And Solicit Feedback Upon Departure Attends Groups/event Pre-conference Meetings For High Revenue Generating Business And Key Customers Events Attends Weekly Banqueting Meetings Run Reports And Analyze Data On A Daily, Weekly, Monthly And Yearly Basis About Potential, Production And Materialization Of Group Rooms And Catering Volumes And Revenues; Analyze Results Comparing Them To Prior Month And Prior Years; Share Results Of Analysis With Hotel Senior Management And Other Hotels Stakeholders. Data Integrity: Ensures The Various Hotel Groups & Catering Management Systems Are Kept Clean, Accurate, Balanced And Updated (operating Adjustments And Alignments When Needed) In Order To Provide Dosm, Dof, Dor, Dofb, Real Time Correct Information For Revenue Forecasts;   Ensuring Exceptional Customer Service Sets A Positive Example For Guest Relations. Responds To And Handles Guest Problems And Complaints. Manages The Quality Process In Areas Of Customer Service And Employee Satisfaction. Empowers Employees To Provide Excellent Customer Service. Ensures Employees Understand Expectations And Parameters.   Supporting And Coordinating With The Sales And Marketing Function Proposes To Dosm, Dor And Df&b Rates And Selling Strategies For Groups & Events (bedrooms, Meetings, Food & Beverage, Catering Events) In Line With Hotels’ Budget Goals, Demand, Competitors Offer And Market Trend, Flexing The Strategy According To Changes; Ensures Event Sales, Active Sales And Event Operations Teams Are Always Aligned Manages Group/events Reservations For Official State Visits From Foreign Countries, As Well As From Entertainment Segment, In Collaboration With The Pro-active Sales.     Conducting Human Resources Activities Provides Constructive Coaching And Counseling To Employees. Arranges Weekly Shifts For The Teams According To Business Needs. Directs The Development, Training, And Mentoring Of Employees. Observes Service Behaviors Of Employees And Provides Feedback To Individuals. Demonstrates Knowledge Of How And When To Impose Deadlines And Delegate Tasks. Motivates And Provides A Work Environment In Which Employees Are Productive. Listens And Responds To Employee's Needs. Manages Group Or Interpersonal Conflict Situations Effectively. Attends And Participates In All Pertinent Meetings.   Management Competencies Leadership Adaptability – Develops Strategies And Identifies Resources To Implement And Manage Change; Models Flexibility In Adjusting Priorities; And Communicates The Need For Change In A Positive Way That Encourages Commitment.  Communication - Actively Listens And Uses Appropriate Communication Styles To Deliver Complex Information In A Clear Concise Way And Influences Others To Accept A Point Of View, Gain Consensus, Or Take Action. Problem Solving And Decision Making - Models And Sets Expectations For Solving Complex Problems, Collecting And Comparing Information To Evaluate Alternatives, Considering Their Potential Impact Before Making Decisions, Involving Others To Gain Agreement And Support, And Guiding Others To Implement Solutions. Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution Building And Contributing To Teams - Leads And Participates As A Member Of A Team To Move The Team Toward The Completion Of Common Goals While Fostering Cohesion And Collaboration Among Team Members. Driving For Results - Focuses And Guides Others In Accomplishing Work Objectives. Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements Self And/or Others To Accomplish Goals And Ensure Work Is Completed. Building Relationships Coworker Relationships - Develops And Uses Collaborative Relationships To Facilitate The Accomplishment Of Work Goals. Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential. Generating Talent And Organizational Capability Organizational Capability - Evaluates And Adapts The Structure Of Organizational Units, Jobs, And Work Processes to Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Talent Management - Provides Guidance And Feedback To Help Individuals Develop And Strengthen Skills And Abilities Needed To Accomplish Work Objectives. Learning And Applying Professional Expertise Applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. Business Acumen - Understands And Utilizes Business Information (e.g., Data Related To Employee Engagement, Guest Satisfaction, And Property Financial Performance) To Manage Everyday Operations And Generate Innovative Solutions To Approach Business And Administrative Challenges. Technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct And Manage Everyday Business Operations And Generate Innovative Solutions To Approach Function-specific Work Challenges. Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities. Basic Computer Skills - Uses Basic Computer Hardware And Software (e.g., Personal Computers, Word Processing Software, Internet Browsers, Etc.). Mathematical Reasoning - Demonstrates Ability To Add, Subtract, Multiply, Or Divide Quickly, Correctly, And In A Way That Allows One To Solve Work-related Issues. Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences. Reading Comprehension - Demonstrates Understanding Of Written Sentences And Paragraphs In Work-related Documents. Writing - Communicates Effectively In Writing As Appropriate For The Needs Of The Audience.   Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome We Are Looking For An Event Sales/operation Groups & Catering Manager Based At The Westin Excelsior Rome. Reporting To The Director Of Sales And Marketing Of The Westin Excelsior...

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