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Director Of Human Resources W Hotelstipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N Colori Vivaci E Lusso Contemporaneo Sono La Cifra Stilistica Degli Hotel W, Che Stravolgono Completamente Il Concetto  Di Hotel Tradizionale. L'atteggiamento Irriverente E Il Gusto Dell'eccesso Che Ci Caratterizzano Ridefiniscono Il Divertimento Del Moderno Jet Set. L'appetito Per Le Esperienze Più Straordinarie Dei Nostri Ospiti Li Porta A Chiedere Di Più, A Sperimentare Tutto E Ad Andare Al Massimo. Condividiamo Le Passioni Dei Nostri Ospiti E Li Guidiamo Nella Scoperta Delle Novità. La Moderazione Non è Il Nostro Forte Perché Sappiamo Che Il Gusto Della Vita Richiede Energia. I Nostri Ospiti Mordono La Vita E Vivono Ogni Giorno Secondo Questo Slogan: Detox.retox.repeat. Se Vi Sentite Pronti A Contribuire All'atmosfera Energizzante Degli Hotel W Che Ogni Giorno Attirano Gli Ospiti Più Anticonformisti Del Mondo, Vi Invitiamo Ad Esplorare Le Opportunità Di Lavoro Dei W Hotels. The W Rome Is Casting For A Director Of Human Resources. Reporting Directly To The Property General Manager, With A Dotted-line (functional) Reporting Relationship To The Regional Senior Director Of Human Resources, The Director Of Human Resources Will Be An Integral Member Of The Property Executive Committee.  As A Member Of The Human Resources Organization, He/she Contributes A High Level Of Human Resource Generalist Knowledge And Expertise For A Designated Property.  He/she Will Be Accountable For Talent Acquisition, Succession/workforce Planning, Performance Management And Development For Property Employees, Using Technology Efficiently, And Coaching/developing Others To Help Influence And Execute Business Objectives In The Most Efficient Manner.  He/she Generally Works With Considerable Independence, Developing Processes To Accomplish Objectives In Alignment With Broader Business Objectives.  Additionally, He/she Utilizes A Human Resource Business Plan Aligned With Property And Brand Strategies To Deliver Hr Services That Enable Business Success. Core Work Activities Managing The Human Resources Strategy Executes And Follows-up On Engagement Survey Related Activities. Champions And Builds The Talent Management Ranks In Support Of Property And Region Diversity Strategy. Translates Business Priorities Into Property Human Resources Strategies, Plans And Actions Implements And Sustains Human Resources Initiatives At The Property. Coordinates The Human Capital Review Process At Property(s) And Leads Succession Planning Activities On Property And In The Market, As Appropriate. Leads The Assessment Of Property(s) Leadership Pipeline Through The Human Capital Review Process And Assists With Follow-up. Creates Value Through Proactive Approaches That Will Affect Performance Outcome Or Control Cost. Monitors Effective Use Of Myhr By Property Managers And Employees. Leads And Participates In Succession Management And Workforce Planning. Responsible For Human Resources Strategy And Execution. Serves As Key Change Manager For Initiatives That Have High Employee Impact. Attends Owners Meetings As A Member Of The Property Executive Committee And Provides Meaning Or Context To The Human Resources Results (e.g., Retention Statistics, Critical Open Positions, Employee Satisfaction, And Training Initiatives And Results); And Demonstrates An Understanding Of Owner Priorities. Supervises One Or More On-property Human Resources, As Well As Market-based Human Resources Specialist Type Resources Where Appropriate. Managing Staffing And Recruitment Process Analyzes Open Positions To Balance The Development Of Existing Talent And Business Needs. Serves As Coach And Expert Facilitator Of The Selection And Interviewing Process. Surfaces Opportunities In Work Processes And Staffing Optimization. Makes Staffing Decisions To Manage The Talent Cadre And Pipeline At The Property. Develops Staffing Strategy (in Collaboration With Hiring Manager) Relating To Hiring Practices; Consults With Hiring Manager On Compensation, Benefits, Etc. Monitors Sourcing Process And Outcomes Of Staffing Process. Ensures Managers Are Competent In Assessing And Evaluating Hourly Staff. Managing Employee Compensation Strategy Remains Current And Knowledgeable In The Internal And External Compensation And Work Competitive Environments. Leads The Planning Of The Hourly Employee Total Compensation Strategy. Champions The Communication And Proper Use Of Total Compensation Systems, Tools, Programs, Policies, Etc. Participates In Quarterly Internal Equity Analysis; Reviews Internal Equity Reports And Surface Issues Needing Resolution. Creates And Implement S Total Compensation Management Packages/offers, Particularly Recognition And Incentive Programs Directed Towards Property Priorities. Managing Staff Development Activities Ensures Completion Of The Duties And Responsibilities Of The Properties’ Human Resources Staff Members, As Outlined In Applicable Job Description(s). Ensures Property Human Resources Staff Is Properly Trained In All Employee-related Human Resource Information To Appropriately Respond To Property Employees. Serves As Resource To Property Human Resources Staff On Employee Relations Questions And Issues. Continually Reinforces Positive Employee Relations Concepts. Management Competencies Leadership Adaptability – Develops Strategies And Identifies Resources To Implement And Manage Change; Models Flexibility In Adjusting Priorities; And Communicates The Need For Change In A Positive Way That Encourages Commitment.  Communication - Actively Listens And Uses Appropriate Communication Styles To Deliver Complex Information In A Clear Concise Way And Influences Others To Accept A Point Of View, Gain Consensus, Or Take Action. Problem Solving And Decision Making - Models And Sets Expectations For Solving Complex Problems, Collecting And Comparing Information To Evaluate Alternatives, Considering Their Potential Impact Before Making Decisions, Involving Others To Gain Agreement And Support, And Guiding Others To Implement Solutions. Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution Building And Contributing To Teams - Leads And Participates As A Member Of A Team To Move The Team Toward The Completion Of Common Goals While Fostering Cohesion And Collaboration Among Team Members. Driving For Results - Focuses And Guides Others In Accomplishing Work Objectives. Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements Self And/or Others To Accomplish Goals And Ensure Work Is Completed. Building Relationships Coworker Relationships - Develops And Uses Collaborative Relationships To Facilitate The Accomplishment Of Work Goals. Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential. Generating Talent And Organizational Capability Organizational Capability - Evaluates And Adapts The Structure Of Organizational Units, Jobs, And Work Processes to Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Talent Management - Provides Guidance And Feedback To Help Individuals Develop And Strengthen Skills And Abilities Needed To Accomplish Work Objectives. Learning And Applying Professional Expertise Applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. Business Acumen - Understands And Utilizes Business Information (e.g., Data Related To Employee Engagement, Guest Satisfaction, And Property Financial Performance) To Manage Everyday Operations And Generate Innovative Solutions To Approach Business And Administrative Challenges. Technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct And Manage Everyday Business Operations And Generate Innovative Solutions To Approach Function-specific Work Challenges. Personnel And Human Resources — Knowledge Of Principles And Procedures For Personnel Recruitment, Selection, Training And Development, Compensation And Benefits, Labor Relations And Negotiation, And Personnel Information Systems. Compensation And Benefits - The Knowledge Of Principles, Regulatory Laws, And Application Of Human Resources Compensation And Benefit Methods, Including Workers Compensation And Work Accident Procedures. Eeo - Knowledge Of Federal, State, And Local Laws And Regulations That Affect Employment.  this Includes The Ability To Administer And Monitor Affirmative Action Programs And Analyzing Diversity Reports.  Associate Relations - Knowledge Of The Broad Range Of Relationships That Could Impact An Employee, Employer, Or Applicant.  this Includes Knowledge Of Federal And State Laws, Company Policies And Practices, And Ethical Obligations To Investigate, Evaluate, And Recommend An Appropriate Resolution To An Employee Or Labor Relations Complaint. Recruitment And Hiring - Ability To Recruit, Interview, And Hire Qualified Candidates.  this Includes Knowledge Of Best Practices For Each Stage Of The Selection System. Training - The Ability To Perform Training Needs Assessment Analysis, Develop Training Programs, And Effectively Delivering Training Modules To Employees. Payroll - Knowledge Of Principles And Application Of Human Resources Hourly And Management Payroll Methods And Practices.  Education And Training - Knowledge Of Principles And Methods For Curriculum And Training Design, Teaching And Instruction For Individuals And Groups, And The Measurement Of Training Effects. Computer Skills - The Ability To Use Hris Systems (working Knowledge Of Tools And Processes For Monitoring And Evaluating Personnel Data), Ability To Use Peoplesoft Software, And Ability To Use Microsoft Office (excel, Word, Access, And Outlook). Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities. Basic Computer Skills - Uses Basic Computer Hardware And Software (e.g., Personal Computers, Word Processing Software, Internet Browsers, Etc.). Mathematical Reasoning - Demonstrates Ability To Add, Subtract, Multiply, Or Divide Quickly, Correctly, And In A Way That Allows One To Solve Work-related Issues. Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences. Reading Comprehension - Demonstrates Understanding Of Written Sentences And Paragraphs In Work-related Documents. Writing - Communicates Effectively In Writing As Appropriate For The Needs Of The Audience. Candidate Profile  2-year Degree From An Accredited University In Human Resources, Business Administration, Or Related Major; 4 Years’ Experience In The Human Resources, Management Operations, Or Related Professional Area Or 4-year Bachelor's Degree In Human Resources, Business Administration, Or Related Major; 2 Years Experience In The Human Resources, Management Operations, Or Related Professional Area. Experience In The Hospitality Industry, Ideally Luxury And/or Lifestyle Segments In International Companies Italian And English Speaker Knowledgeable And Confident With The Italian Labor Market And Legislation Explore Our Very Big World As A World-class Leader In The Travel Industry, There’s No Better Place Than Marriott International To Make Your Mark. Joining Us, You’ll Get To Entertain And Meet People From All Over The World As You Build Your Experience. You’ll Find A Place Where Your Personality And Ideas Are Appreciated Just As Much As The Work You Do. And You’ll Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options. If You Have The Natural Ability To Communicate And Enjoy Working With Others, We Welcome You To Join Our Global Family. You’re Welcomed Here Our Highest Priority Is Making You Feel As Welcome As Our Guests. We Want You To Know You’re Important To Us And That You’ll Make An Impact In Your Role, And For That, You’ll Be Appreciated And Valued. Marriott International Is An Equal Opportunity Employer Committed To Hiring A Diverse Workforce And Sustaining An Inclusive Culture. Marriott International Does Not Discriminate On The Basis Of Disability, Veteran Status Or Any Other Basis Protected Under Federal, State Or Local Laws. Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. Develops Staffin...
Reception Manager - Excelsior Hotel Gallia The Luxury Collectiontipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N The Luxury Collection è Una Sfavillante Collezione Di Hotel E Resort Autentici Dislocati In Tutto Il Mondo Che Sono Un'espressione Unica Della Località In Cui Sorgono. I Team Dei Nostri Hotel Offrono Esperienze Uniche E Gratificanti Nelle Destinazioni Più Ambite Al Mondo. La Nostra Mission è Guidare I Nostri Ospiti, Esperti Viaggiatori Che Affrontano Viaggi Di Trasformazione Che Li Toccano Nel Profondo, Arricchire Le Loro Vite E Creare Ricordi Duraturi. Se Vi Appassiona La Narrazione Evocativa E Desiderate Offrire Un Servizio Genuino, Premuroso E Personalizzato, Vi Invitiamo Ad Accompagnarci In Questo Viaggio E Ad Esplorare Le Opportunità Di Lavoro Di The Luxury Collection. Job Summary   Assist And Support The Director Of Rooms In Administering Front Office Functions And Supervising Staff On A Daily Basis. Position Directs And Works With Managers And Employees To Carry Out Procedures.  Ensures Guest And Employee Satisfaction And Maximizes The Financial Performance Of The Department. Good People Skills, Pleasant Personality With A Dynamic Professional Attitude To Supervise And Lead The Team, High Organization And Multitasking Abilities Are Strongly Required. The Ideal Candidate Will Have Previous Customer Service And Office Management Experience Along With A Solid Customer Service Approach, Provide Guidance And Direction To All Associates To Ensure They Are Adhering To All Hotel Policies, Standards, Procedures And Regulations. Ensures That All Team Members Clearly Understand Their Job Roles, Responsibilities, And Performance Expectations. Ensures That Plans And Actions Are In Place To Meet Departmental Goals.   Candidate Profile    Education And Experience High School Diploma Or Ged; A Minimum Of 3 Years Of Experience As A Front Desk Manager Or Similar Or Related Professional Area. Or 2-year Degree From An Accredited University In Hotel And Restaurant Management, Hospitality, Business Administration, Or Related Major   Core Work Activities   Maintaining Guest Services And Front Desk Goals Manages Day-to-day Operations, Ensuring The Quality, Standards And Meeting The Expectations Of The Customers On A Daily Basis. Develops Specific Goals And Plans To Prioritize, Organize, And Accomplish Your Work. Handles Complaints, Settling Disputes, And Resolving Grievances And Conflicts, Or Otherwise Negotiating With Others. Supervises Staffing Levels To Ensure That Guest Service, Operational Needs And Financial Objectives Are Met. Ensures That Regular On-going Communication Is Happening With Employees To Create Awareness Of Business Objectives And Communicate Expectations, Recognizes Performance, And Produces Desired Results. Understands The Impact Of Department’s Operations On The Overall Property Financial Goals And Objectives And Manages To Achieve Or Exceed Goals. Visible In The Front Of The House During High Traffic Time Verifies That Accurate Room Status Information Is Maintained And Properly Communicated. Updates Group Information. Maintains, Monitors, And Prepares Group Requirements. Relays Information To Appropriate Personnel. Reviews And Completes Credit Limit Report. Checks Cashiers In And Out And Verifies Banks And Deposits At The End Of Each Shift. Enforces All Cash-handling, Check-cashing, And Credit Policies. Upholds The Hotel's Commitment To Hospitality To Luxury Hospitality. Prepare Performance Reports Related To Front Office. Ensure That Employees Are, At All Times, Attentive, Friendly, Helpful And Courteous To All Guests Managers And Other Employees. Review Daily Front Office Work And Activity Reports Generated By Night Audit. Review Front Office Log Book And Guest Feedback Forms On A Daily Basis. Organize And Prioritize Daily Work; Monitor Progress Against Schedule And Business Demands. Manage Own Time And Time Of The Department.   Supporting Management Of Front Desk Team Utilizes Interpersonal And Communication Skills To Lead, Influence, And Encourage Others; Advocates Sound Financial/business Decision Making; Demonstrates Honesty/integrity; Leads By Example. Encourages And Building Mutual Trust, Respect, And Cooperation Among Team Members. Ensures That All Team Members Are Trained On Technical And Service Aspects Of Their Position. Conducts Regularly Scheduled Meetings Of Front Office Personnel. Wears The Proper Uniform At All Times. Requires All Front Office Employees To Wear Proper Uniforms At All Times. Serving As A Role Model To Demonstrate Appropriate Behaviors. Supervises And Manages Employees. Manages All Day-to-day Operations. Understands Employee Positions Well Enough To Perform Duties In Employees' Absence. Establishes And Maintains Open, Collaborative Relationships With Employees And Ensures Employees Do The Same Within The Team. Supervises All Areas Of The Front Office   Ensuring Exceptional Customer Service Provides Services That Are Above And Beyond For Customer Satisfaction And Retention. Improves Service By Communicating And Assisting Individuals To Understand Guest Needs, Providing Guidance, Feedback, And Individual Coaching When Needed. Responds To And Handles Guest Problems And Complaints. Sets A Positive Example For Guest Relations. Empowers Employees To Provide Excellent Customer Service. Observes Service Behaviors Of Employees And Provides Feedback To Individuals. Interacts With Customers To Obtain Feedback On Quality Of Product, Service Levels And Overall Satisfaction. Ensures Employees Understand Customer Service Expectations And Parameters. Interacts With Guests To Obtain Feedback On Product Quality And Service Levels. Emphasizes Guest Satisfaction During All Departmental Meetings And Focuses On Continuous Improvement. Monitor All V.i.p 's Special Guests And Requests.     Managing Projects And Policies Implements The Customer Recognition/service Program, Communicating And Ensuring The Process. Trains Staff And Monitors Adherence To All Credit Policies And Procedures To Reduce Bad Debts And Rebates. Supervises Same Day Selling Procedures To Maximize Room Revenue And Control Property Occupancy. Supervises Daily Front Desk Shift Operations And Ensures Compliance With All Policies, Standards And Procedures. Ensures Property Policies Are Administered Fairly And Consistently, Disciplinary Procedures And Documentation Are Completed According To Standard And Local Operating Procedures (sops And Lsops) And Support The Peer Review Process.   Supporting Human Resource Activities                                Supports The Developmental Needs Of Others And Coaching, Mentoring, Or Otherwise Helping Others To Improve Their Knowledge Or Skills. Solicits Employee Feedback, Utilizes An “open Door” Policy And Reviews Employee Satisfaction Results To Identify And Address Employee Problems Or Concerns. Brings Issues Concerning Employee Satisfaction To The Attention Of The Department Manager And Human Resources. Assists As Needed In The Interviewing And Hiring Of Employee Team Members With The Appropriate Skills. Supports A Departmental Orientation Program For Employees To Receive The Appropriate New Hire Training To Successfully Perform Their Job. Participates In Employee Progressive Discipline Procedures.   Additional Responsibilities Provides Information To Supervisors, Co-workers, And Subordinates By Telephone, In Written Form, E-mail, Or In Person. Analyzes Information And Evaluating Results To Choose The Best Solution And Solve Problems. Informs And/or Updates The Executives, The Peers And The Subordinates On Relevant Information In A Timely Manner. Performs All Duties At The Front Desk As Necessary. Runs Front Desk Shifts Whenever Necessary. Participates In Departmental Meetings And Continually Communicates A Clear And Consistent Message Regarding The Front Desk Goals To Produce Desired Results.   Management Competencies Leadership Adaptability - Maintains Performance Level Under Pressure Or When Experiencing Changes Or Challenges In The Workplace.   Communication - Conveys Information And Ideas To Others In A Convincing And Engaging Manner Through A Variety Of Methods. Problem Solving And Decision Making - Identifies And Understands Issues, Problems, And Opportunities; Obtains And Compares Information From Different Sources To Draw Conclusions, Develop And Evaluate Alternatives And Solutions, Solve Problems, And Choose A Course Of Action. Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution Building And Contributing To Teams - Actively Participates As A Member Of A Team To Move The Team Toward The Completion Of Goals. Driving For Results - Sets High Standards Of Performance For Self And/or Others; Assumes Responsibility For Work Objectives; Initiates, Focuses, And Monitors The Efforts Of Self And/or Others Toward The Accomplishment Goals; Proactively Takes Action And Goes Beyond What Is Required. Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements To Accomplish Goals And Ensure Work Is Completed. Building Relationships Coworker Relationships - Interacts With Others In A Way That Builds Openness, Trust, And Confidence In The Pursuit Of Organizational Goals And Lasting Relationships.  Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential. Generating Talent And Organizational Capability Organizational Capability - Evaluates And Adapts The Structure Of Own Assignments And Suggests Improvements To Work Processes To Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Talent Management - Provides Support And Feedback To Help Individuals Develop And Strengthen Skills And Abilities Needed To Accomplish Work Objectives. Learning And Applying Professional Expertise Applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. Business Acumen - Understands And Utilizes Business Information To Manage Everyday Operations. Technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct. Guest Services - Knowledge Of Procedures For Wake-up Services, Safe Deposit Boxes, Room And Property Amenities, Property-specific Programs (e.g., Kids Programs), Guest Rewards Programs, And Local Attractions.   Front Desk - Knowledge Of Procedures And Policies For Check-in/check-out; Pre-arrival Planning; Marriott Rewards Program; Corporate-sponsored Programs; Property Based Systems (i.e., Gxp, Mgs, Marsha, Pms, Fidelio Opera, Call, Accounting, Voicemail, Key); Vendors, Products, Services, And Merchandise; Front Desk Supply Management; Room Inventory Management.  Problem Resolution- Ability To Record, Track And Resolve Guest Problems Via Property Software (i.g. Gxp, Gss Etc.) Handle Emergencies, And Effectively Deal With Customer Issues And Complaints. Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities. Advanced Computer Skills - Uses Computer Hardware And Software (e.g., Personal Computers, Ms Office Suite And Apps).   Mathematical Reasoning - Demonstrates Ability In Accounting Procedures And General Administrative Tasks And In A Way That Allows One To Solve Work-related Issues.   Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences. Reading And Writing Comprehension - Demonstrates Understanding Of Business Writing Skills And Communicates Effectively In Writing As Appropriate For The Needs Of The Audience. Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Milan The Ideal Candidate Will Have Previous Customer Service And Office Management Experience Along With A Solid Customer Service Approach,. Empowers Employees To Provide Excellent Custom...
Retail Store Agent W Hotelstipologia Full-timetrasferimento? Ntipo Posizione Non-managementlavora Da Remoto? N Colori Vivaci E Lusso Contemporaneo Sono La Cifra Stilistica Degli Hotel W, Che Stravolgono Completamente Il Concetto  Di Hotel Tradizionale. L'atteggiamento Irriverente E Il Gusto Dell'eccesso Che Ci Caratterizzano Ridefiniscono Il Divertimento Del Moderno Jet Set. L'appetito Per Le Esperienze Più Straordinarie Dei Nostri Ospiti Li Porta A Chiedere Di Più, A Sperimentare Tutto E Ad Andare Al Massimo. Condividiamo Le Passioni Dei Nostri Ospiti E Li Guidiamo Nella Scoperta Delle Novità. La Moderazione Non è Il Nostro Forte Perché Sappiamo Che Il Gusto Della Vita Richiede Energia. I Nostri Ospiti Mordono La Vita E Vivono Ogni Giorno Secondo Questo Slogan: Detox.retox.repeat. Se Vi Sentite Pronti A Contribuire All'atmosfera Energizzante Degli Hotel W Che Ogni Giorno Attirano Gli Ospiti Più Anticonformisti Del Mondo, Vi Invitiamo Ad Esplorare Le Opportunità Di Lavoro Dei W Hotels. W Rome Is Casting For A Store Agent To Join The First W Hotel In Italy. The Store Agent Reports To The Welcome Office Manager And Is Responsible For Ensuring An Authentic W Experience To Each And Every Guest At W The Store, The Boutique In Partnership With The Niche Brand Chez Dedé By Andrea Ferolla And Daria Reina We Are On The Hunt Of An Extraordinary Passionate Hospitality And Retail Talent Who Will Be Ready To Join Us As Soon As Possible. About Us W Rome Redefines The Luxury Hotel Scene Of The Eternal City Through Its Informal Yet Impeccable Whatever/whenever Service And Trademark High Energy. It Is The Perfect Match For The Duality Of The Italian, Between Reverence For Tradition And Defiance Of Expectations, A Magnetic Social Hub Shedding Light On The Future Of The Eternal City. What We Offer Join The Dream Team Of The First W Hotel In Italy Professional Career Progression At International Level In Marriott International Learning And Development Opportunities Online, On The Job And In Class Discounts On Hotel Rooms, Gift Shop Items, Food And Beverage Disruptive Management & Motivated And Engaging Talents Charity Events, Wellbeing Activities Through The Takecare Program Canteen Service And Uniform What You’ll Do Greet Customers When They Enter The Shop, Offer Assistance In Locating Merchandise, And Respond To Questions Regarding Merchandise. Display Merchandise In A Neat, Eye-appealing Manner. Restock Items As Necessary, Check Expiration Dates, And Discard Expired Items. Keep Storeroom Neat And Clean. Complete Customer Purchases, Process All Payment Types, And Process Returns, Refunds, And Exchanges. Verify Customer Identification As Required. Maintain Appropriate Cash Levels In Cash Drawer, Turn In All Property Monies And Receipts, And Ensure Deposits/cash Drops Are Verified. Follow Checklist For Opening And Closing Shop. Secure Shop And Monitor Customer Activity To Prevent Losses Due To Merchandise Theft And Damage Anticipate Guests' Service Needs, Including Asking Questions Of Guests To Better Understand Their Needs And Watching/listening To Guest Preferences And Acting On Them Whenever Possible. Engage Guests In Conversation Regarding Their Stay, Property Services, And Area Attractions/offerings. Assist Other Employees To Ensure Proper Coverage And Prompt Guest Service. Operate Micros Cash Register Equipment, (e.g., Register Scanner, Handheld Scanners, Printer, Handheld Terminal, And Signature Capture Device) To Complete A Sales Transaction. Turn In All Property Monies And Receipts And Return Bank To Safety Deposit Box. Ensure Deposits/cash Drops Are Verified By Someone Else, Preferably Management. Verify That The Issued Bank Contains The Correct Amount And Notify Manager/supervisor If There Is A Discrepancy. Secure Shop To Prevent Losses Due To Merchandise Theft And Damage. Monitor All Customer Activity In Shop To Identify Any Sign Of Trouble Or Theft And Notify Security If Needed. What We’re Looking For Proficient In English And At Least Intermediate Italian (both Writing And Speaking) Previous Experience As A Retail Assistant In A Luxury Store Is Preferred Must Be Able To Use Computer Software’s Like Microsoft Office And Crms  A Warm, People-oriented Demeanor And A Team-first Attitude  Positive Outlook And Outgoing Personality Flexibility, Problem-solving Skills And Multi-tasking Ability    Integrity And Dependability Explore Our Very Big World As A World-class Leader In The Travel Industry, There’s No Better Place Than Marriott International To Make Your Mark. Joining Us, You’ll Get To Entertain And Meet People From All Over The World As You Build Your Experience. You’ll Find A Place Where Your Personality And Ideas Are Appreciated Just As Much As The Work You Do. And You’ll Grow Through Opportunities To Explore The Business, Opening Yourself To Various Career Options. If You Have The Natural Ability To Communicate And Enjoy Working With Others, We Welcome You To Join Our Global Family. You’re Welcomed Here Our Highest Priority Is Making You Feel As Welcome As Our Guests. We Want You To Know You’re Important To Us And That You’ll Make An Impact In Your Role, And For That, You’ll Be Appreciated And Valued. Marriott International Is An Equal Opportunity Employer Committed To Hiring A Diverse Workforce And Sustaining An Inclusive Culture. Marriott International Does Not Discriminate On The Basis Of Disability, Veteran Status Or Any Other Basis Protected Under Federal, State Or Local Laws.Rome The Store Agent Reports To The Welcome Office Manager And Is Responsible For Ensuring An Authentic W Experience To Each And Every Guest At W The Store, The Boutique In Partnership Wi...
Event Sales/operation Groups & Catering Manager Westin Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N Negli Hotel Westin Ci Adoperiamo Per Garantire Il Benessere Dei Nostri Ospiti Offrendo Un Ambiente Stimolante, Servizi Funzionali E Un Programma Rigenerante Che Li Faccia Ripartire Sentendosi Meglio Di Quando Sono Arrivati. Poiché Sappiamo Che Viaggiare Può Sconvolgere L'equilibrio Dei Nostri Ospiti, Ci Prefiggiamo Il Compito Di Aiutarli A Ritrovare Il Controllo E Il Benessere Durante Il Loro Soggiorno. Tutto Ciò Che Facciamo è Volto Ad Aiutare I Nostri Ospiti A Ritrovare Un Benessere A 360 Gradi. Gli Ospiti Apprezzano Il Nostro Atteggiamento Collaborativo, Il Nostro Servizio Attento E Ogni Nostro Gesto Diretto A Rendere Piacevole Il Loro Soggiorno. Cerchiamo Persone Dinamiche Desiderose Di Unirsi Al Team E Sempre Disposte A Intervenire Per Dare Una Mano.  Se Siete Persone Positive, Adattabili, Intuitive E Sinceramente Interessate A Favorire Il Benessere Di Chi Vi Circonda, Vi Invitiamo A Scoprire Come Possiamo Crescere Insieme Negli Hotel Westin. We Are Looking For An Event Sales/operation Groups & Catering Manager Based At The Westin Excelsior Rome Reporting To The Director Of Sales And Marketing Of The Westin Excelsior And St Regis Rome, The Role Is Responsible For The Management Of The Event Sales And Event Operations Teams For The westin Excelsior Rome, In Accordance With Company And Brand Standards.   Candidate Profile  Education And Experience High School Diploma Or Ged; 4 Years Experience In Event Management Or Related Professional Area. Or 2-year Degree From An Accredited University In Hotel And Restaurant Management, Hospitality, Business Administration, Or Related Major; 2 Years Experience In Event Management Or Related Professional Area.   Core Work Activities Leading Event Sales And Operations Teams Sets Goals And Delegates Tasks To Improve Staff Performance. Understands How To Manage In A Culturally Diverse Work Environment. Uses Problem Solving Methodology For Decision Making And Follow Up. Demonstrates Personal Integrity, Manages Time Well, And Is Highly Visible In Areas Of Responsibility. Builds A Positive Work Environment By Demonstrating Self Confidence, Energy And Enthusiasm.   Managing Event Sales And Event Operations Adheres To And Reinforces All Company And Hotels Standards, Policies, And Procedures. Prompts Handling Of All Inquiries Within Market And Parameters, Ensuring Events Conversion Via Qualifying Calls, Timely Follow Up, Operations Of Site Inspections For Potential And Confirmed Groups/events; Solicits And Books Groups, Meetings, Conferences And Catered Corporate And Social Events. Finalizes And Upsells Events (rooms, Meetings, Functions). Negotiates And Markets To Drive Sales And Create Profits. Negotiate Hotel Groups & Events Contracts (commercial Terms & Conditions As Well As Legal Clauses In Collaboration With Dosm And Dof). Identifies Customer Needs And All Sales Opportunities To Ensure Successful Events (rooms, Meetings, Functions). Develops Lasting Relationships With Groups To Retain Business And Increase Growth. Overviews The Event Sales & Operations Activities: Ensures Expiring Options And Follow Up Are Timely Managed, Deposits Payment Are Solicited Within The Contracted Timeline Overviews The Event Operations Tasks, Ensuring Beo And Tour Movement Are Clear, Complete And Timely Distributed Meet And Greet Groups & Events Vips And Contacts Upon Arrival And Solicit Feedback Upon Departure Attends Groups/event Pre-conference Meetings For High Revenue Generating Business And Key Customers Events Attends Weekly Banqueting Meetings Run Reports And Analyze Data On A Daily, Weekly, Monthly And Yearly Basis About Potential, Production And Materialization Of Group Rooms And Catering Volumes And Revenues; Analyze Results Comparing Them To Prior Month And Prior Years; Share Results Of Analysis With Hotel Senior Management And Other Hotels Stakeholders. Data Integrity: Ensures The Various Hotel Groups & Catering Management Systems Are Kept Clean, Accurate, Balanced And Updated (operating Adjustments And Alignments When Needed) In Order To Provide Dosm, Dof, Dor, Dofb, Real Time Correct Information For Revenue Forecasts;   Ensuring Exceptional Customer Service Sets A Positive Example For Guest Relations. Responds To And Handles Guest Problems And Complaints. Manages The Quality Process In Areas Of Customer Service And Employee Satisfaction. Empowers Employees To Provide Excellent Customer Service. Ensures Employees Understand Expectations And Parameters.   Supporting And Coordinating With The Sales And Marketing Function Proposes To Dosm, Dor And Df&b Rates And Selling Strategies For Groups & Events (bedrooms, Meetings, Food & Beverage, Catering Events) In Line With Hotels’ Budget Goals, Demand, Competitors Offer And Market Trend, Flexing The Strategy According To Changes; Ensures Event Sales, Active Sales And Event Operations Teams Are Always Aligned Manages Group/events Reservations For Official State Visits From Foreign Countries, As Well As From Entertainment Segment, In Collaboration With The Pro-active Sales.     Conducting Human Resources Activities Provides Constructive Coaching And Counseling To Employees. Arranges Weekly Shifts For The Teams According To Business Needs. Directs The Development, Training, And Mentoring Of Employees. Observes Service Behaviors Of Employees And Provides Feedback To Individuals. Demonstrates Knowledge Of How And When To Impose Deadlines And Delegate Tasks. Motivates And Provides A Work Environment In Which Employees Are Productive. Listens And Responds To Employee's Needs. Manages Group Or Interpersonal Conflict Situations Effectively. Attends And Participates In All Pertinent Meetings.   Management Competencies Leadership Adaptability – Develops Strategies And Identifies Resources To Implement And Manage Change; Models Flexibility In Adjusting Priorities; And Communicates The Need For Change In A Positive Way That Encourages Commitment.  Communication - Actively Listens And Uses Appropriate Communication Styles To Deliver Complex Information In A Clear Concise Way And Influences Others To Accept A Point Of View, Gain Consensus, Or Take Action. Problem Solving And Decision Making - Models And Sets Expectations For Solving Complex Problems, Collecting And Comparing Information To Evaluate Alternatives, Considering Their Potential Impact Before Making Decisions, Involving Others To Gain Agreement And Support, And Guiding Others To Implement Solutions. Professional Demeanor - Exhibits Behavioral Styles That Convey Confidence And Command Respect From Others; Makes A Good First Impression And Represents The Company In Alignment With Its Values. Managing Execution Building And Contributing To Teams - Leads And Participates As A Member Of A Team To Move The Team Toward The Completion Of Common Goals While Fostering Cohesion And Collaboration Among Team Members. Driving For Results - Focuses And Guides Others In Accomplishing Work Objectives. Planning And Organizing - Gathers Information And Resources Required To Set A Plan Of Action For Self And/or Others; Prioritizes And Arranges Work Requirements Self And/or Others To Accomplish Goals And Ensure Work Is Completed. Building Relationships Coworker Relationships - Develops And Uses Collaborative Relationships To Facilitate The Accomplishment Of Work Goals. Customer Relationships - Develops And Sustains Relationships Based On An Understanding Of Customer Needs And Actions Consistent With The Company’s Service Standards. Global Mindset - Supports Employees And Business Partners With Diverse Styles, Abilities, Motivations, And/or Cultural Perspectives; Utilizes Differences To Drive Innovation, Engagement And Enhance Business Results; And Ensures Employees Are Given The Opportunity To Contribute To Their Full Potential. Generating Talent And Organizational Capability Organizational Capability - Evaluates And Adapts The Structure Of Organizational Units, Jobs, And Work Processes to Best Fit The Needs And/or Support The Goals Of An Organizational Unit. Talent Management - Provides Guidance And Feedback To Help Individuals Develop And Strengthen Skills And Abilities Needed To Accomplish Work Objectives. Learning And Applying Professional Expertise Applied Learning - Seeks And Makes The Most Of Learning Opportunities To Improve Performance Of Self And/or Others. Business Acumen - Understands And Utilizes Business Information (e.g., Data Related To Employee Engagement, Guest Satisfaction, And Property Financial Performance) To Manage Everyday Operations And Generate Innovative Solutions To Approach Business And Administrative Challenges. Technical Acumen - Understands And Utilizes Professional Skills And Knowledge In A Specific Functional Area To Conduct And Manage Everyday Business Operations And Generate Innovative Solutions To Approach Function-specific Work Challenges. Basic Competencies - Fundamental Competencies Required For Accomplishing Basic Work Activities. Basic Computer Skills - Uses Basic Computer Hardware And Software (e.g., Personal Computers, Word Processing Software, Internet Browsers, Etc.). Mathematical Reasoning - Demonstrates Ability To Add, Subtract, Multiply, Or Divide Quickly, Correctly, And In A Way That Allows One To Solve Work-related Issues. Oral Comprehension - Demonstrates Ability To Listen To And Understand Information And Ideas Presented Through Spoken Words And Sentences. Reading Comprehension - Demonstrates Understanding Of Written Sentences And Paragraphs In Work-related Documents. Writing - Communicates Effectively In Writing As Appropriate For The Needs Of The Audience.   Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Rome Manages The Quality Process In Areas Of Customer Service And Employee Satisfaction. Empowers Employees To Provide Excellent Customer Service. Develops And Sustains Relationships Base...
Front Office Manager Westin Hotels & Resortstipologia Full-timetrasferimento? Ntipo Posizione Managementlavora Da Remoto? N Negli Hotel Westin Ci Adoperiamo Per Garantire Il Benessere Dei Nostri Ospiti Offrendo Un Ambiente Stimolante, Servizi Funzionali E Un Programma Rigenerante Che Li Faccia Ripartire Sentendosi Meglio Di Quando Sono Arrivati. Poiché Sappiamo Che Viaggiare Può Sconvolgere L'equilibrio Dei Nostri Ospiti, Ci Prefiggiamo Il Compito Di Aiutarli A Ritrovare Il Controllo E Il Benessere Durante Il Loro Soggiorno. Tutto Ciò Che Facciamo è Volto Ad Aiutare I Nostri Ospiti A Ritrovare Un Benessere A 360 Gradi. Gli Ospiti Apprezzano Il Nostro Atteggiamento Collaborativo, Il Nostro Servizio Attento E Ogni Nostro Gesto Diretto A Rendere Piacevole Il Loro Soggiorno. Cerchiamo Persone Dinamiche Desiderose Di Unirsi Al Team E Sempre Disposte A Intervenire Per Dare Una Mano.  Se Siete Persone Positive, Adattabili, Intuitive E Sinceramente Interessate A Favorire Il Benessere Di Chi Vi Circonda, Vi Invitiamo A Scoprire Come Possiamo Crescere Insieme Negli Hotel Westin. Job Summary   Responsible For All Front Office Functions And Staff. Areas Of Responsibility Include Bell Staff, Switchboard Operations, Guest Services/front Desk. As A Department Head, Directs And Works With Managers And Employees To Successfully Execute All Front Office Operations, Including Guest Arrival And Departure Procedures. Strives To Continually Improve Guest And Employee Satisfaction And Maximize The Financial Performance Of The Department.   Candidate Profile   Education And Experience • High School Diploma Or Ged; 8 years Experience In The Guest Services, Front Desk, Or Related Professional Area. Or • 2-year Degree From An Accredited University In Hotel And Restaurant Management, Hospitality, Business Administration Or Related Major; 6 years Experience In The Guest Services, Front Desk, Or Related Professional Area.   Core Work Activities   Leading Guest Services Team • Utilizes Interpersonal And Communication Skills To Lead, Influence, And Encourage Others; Advocates Sound Financial/business Decision Making; Demonstrates Honesty/integrity; Leads By Example. • Encourages And Builds Mutual Trust, Respect, And Cooperation Among Team Members. • Serves As A Role Model To Demonstrate Appropriate Behaviors. • Supervises And Manages Employees. Manages All Day-to-day Operations. Understands Employee Positions Well Enough To Perform Duties In Employees' Absence. • Establishes And Maintains Open, Collaborative Relationships With Employees And Ensures Employees Do The Same Within The Team. • Ensures Recognition Of Employees Is Taking Place Across Areas Of Responsibility. • Communicates Performance Expectations In Accordance With Job Descriptions For Each Position And Monitors Progress. • Celebrates Successes And Publicly Recognizes The Contributions Of Team Members.   Maintaining Guest Services And Front Desk Goals • Achieves And Exceeds Goals Including Performance Goals, Budget Goals, Team Goals, Etc. • Manages Day-to-day Operations, Ensuring The Quality, Standards And Meeting The Expectations Of The Customers On A Daily Basis. • Develops Specific Goals And Plans To Prioritize, Organize, And Accomplish Your Work. • Keeps Front Office Team Focused On The Critical Components Of Operations To Drive Guest Satisfaction And The Desired Financial Results. • Conducts Department Meetings And Continually Communicates A Clear And Consistent Message Regarding The Front Office Goals To Produce Desired Results. • Reviews Staffing Levels To Ensure That Guest Service, Operational Needs And Financial Objectives Are Met. • Understands The Impact Of Front Office Operations On The Rooms Area And Overall Property Financial Goals. • Manages Department Controllable Expenses To Achieve Or Exceed Budgeted Goals.   Managing Projects And Policies • Ensures Compliance With All Front Office Policies, Standards And Procedures. • Ensures Property Policies Are Administered Fairly And Consistently, Disciplinary Procedures And Documentation Are Completed According To Standard And Local Operating Procedures (sops And Lsops) And Support The Peer Review Process.   Ensuring Exceptional Customer Service • Provides Services That Are Above And Beyond For Customer Satisfaction And Retention. • Improves Service By Communicating And Assisting Individuals To Understand Guest Needs, Providing Guidance, Feedback, And Individual Coaching When Needed. • Supervises And Managing Employees. Managing All Day-to-day Operations. Understanding Employee Positions Well Enough To Perform Duties In Employees' Absence. • Acts As The “service Champion” For The Front Office And Creates A Positive Atmosphere For Guest Relations. • Displays Leadership In Guest Hospitality, Exemplifies Excellent Customer Service, And Creates A Positive Atmosphere For Guest Relations. • Strives To Improve Service Performance. • Empowers Employees To Provide Excellent Customer Service. • Ensures That All Front Office Areas Have An Atmosphere That Is Conducive To The Overall Guest Experience. • Reviews Comment Cards, Guest Satisfaction Results And Other Data To Identify Areas Of Improvement. • Responds To And Handles Guest Problems And Complaints. • Observes Service Behaviors Of Employees And Provides Feedback To Individuals And/or Managers.   Managing And Conducting Human Resource Activities • Identifies The Developmental Needs Of Others And Coaching, Mentoring, Or Otherwise Helping Others To Improve Their Knowledge Or Skills. • Provides Guidance And Direction To Subordinates, Including Setting Performance Standards And Monitoring Performance. • Establishes Challenging, Realistic And Obtainable Goals To Guide Operation And Performance. • Solicits Employee Feedback, Utilizes An “open Door” Policy, And Reviews Employee Satisfaction Results To Identify And Address Employee Problems Or Concerns. • Ensures Employees Are Treated Fairly And Equitably. • Manages Employee Progressive Discipline Procedures For Front Office Staff. • Administers The Performance Appraisal Process For Direct Report Managers. • Interviews And Hires Managers And Hourly Employee Team Members With The Appropriate Skills And In A Timely Manner To Meet The Business Needs Of The Operation.   Additional Responsibilities • Provides Information To Supervisors, Co-workers, And Subordinates By Telephone, In Written Form, E-mail, Or In Person. • Analyzes Information And Evaluating Results To Choose The Best Solution And Solve Problems. • Informs And/or Updates The Executives, The Peers And The Subordinates On Relevant Information In A Timely Manner. • Identifies And Analyzes Front Office Operational Challenges And Facilitates The Development Of Solutions To Prevent Reoccurrence. Marriott International Applica Una Politica Di Pari Opportunità. crediamo Nel Valore Di Una Forza Lavoro Diversificata E Promuoviamo Una Cultura Inclusiva Che Mette Le Persone Al Primo Posto. ci Impegniamo A Non Operare Discriminazioni In Base A Qualsiasi Caratteristica Personale Protetta Dalla Legge, Come Disabilità O Condizione Di Veterano, O Dalla Normativa Vigente.Milan Provides Services That Are Above And Beyond For Customer Satisfaction And Retention. Displays Leadership In Guest Hospitality, Exemplifies Excellent Customer Service, And Creates A P...

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